OneDrive offline on my Windows pc
Apologies if I am not in the right place. I recently changed my primary email address on my OneDrive account, ‘on the internet’ i.e. using a browser to access my account. Today I received a pop up message on my pc saying I needed to provide my 'credentials' in order for syncing to continue. I attempted to sign in using my new primary email address but this did not work & the next message that popped up seem to suggest I should be using my old email address; saying something about a different account ('passkey' might have got a mention too). OneDrive is now offline, and thus not syncing. When I click on the OneDrive app on my pc it simply opens -what I call- the files; there is no obvious way to sign in. FWIW I can still sign in ‘on the internet’ i.e using a browser. I have no idea how to resolve the problem. Grateful for any assistance please, that takes account of the fact that I am no more than average when it comes to computers. Thanks, Jeremy
I cannot sync Samsung Gallery with OneDrive
I recently changed my password to outlook and since then my photos sync between gallery and onedrive stopped working. It says I need to sign in again. I did so, I got logged in with the work flow and then I can see only half empty screen asking for permissions between Samsung account and Microsoft. I cant proceed or do anything else than just close the app. It's galaxy S25 ultra, 8.5 one UI. Checked on my other device and it's exactly the same. Screenshot is here: https://imgur.com/a/D87FNP3Unable to stop sync specific SharePoint Document library
Hi, I have accidently clicked on sync option from one of the SharePoint site and now I am not able to find the option to stop the sync. I have paused the sync for the time being. If I navigate to OneDrive app>Settings> Account>Choose folders, I am unable to find the folder that is syncing. However I can find the folder in my FileExplorer>Quick Access. I need to stop sync for this particular Document library as the size of the same is almost 150 GB.OneDrive app synchronisation
I added a folder last night to my OneDrive on my computer. It synchronised to the cloud. If I share the link to this folder, it works perfectly. However, if I open the app, the folder does not show (even after 24 hours). Searching for the folder name (which takes forever btw) yields the right folder. Why is the folder not visible in the place where it should be? And why does the search yield zillions of results instead of just 1?
OneDrive Sync Error code: 0x80004004
I have a user with sync issues getting Error code: 0x80004004. It will not let me disconnect Onedrive to reconnect it. There is no work or school account tied to the device. Attempted to connect account but did not resolve the issue. Already tried to repair but that did not work either. I ended all OneDrive processes and refreshed the File Explorer and no changes. Not sure how to fix the issue. Its a local user, no domain. Account has a standard license.
Add option to cancel download of individual files in the OneDrive App
Once a download starts in OneDrive on desktop, there is no way to stop it. This is a huge issue for anyone dealing with working files that link to multiple files. Files should be able to be cancelled on an individual basis. An example of when this lacking feature becomes a problem is if you open a Premiere Pro project that links to multiple videos, these videos will start downloading. If you then close the Premiere Pro project, the files linked within the project will still download. These may be many gigabytes worth of files. Other reasons why you might want to cancel a download: You may no longer need the file to be downloaded You may realise that your internet connection is too slow for the download but still need to download smaller files to continue working
11 thousand sync errors!!
Hi everyone, I've been struggling with an issue in Onedrive for the past couple of days. I think (but can't be positive) that it started when I tried to 'free up space' on my desktop PC. Since then a large number of files have been flagged with a red "x" with the error message that "the name or type isn't allowed". The files in question range from .pdf to .docx, .stl, etc. There doesn't seem to be any obvious reason why I'd suddenly get this message, and none of the files contain restricted characters. Also, I can download the files without issues, and that seems to clear the 'x'. I guess one solution is to go through and download all these files, but there are 11k such files. Yeah, hoping for another solution. To date I've tried pausing and unpausing the sync; unlinking and re-linking my account; deleting the cache files; deleting and reinstalling Onedrive. Onedrive was also crashing regularly, though reinstalling seems to have at least fixed that for the moment. For what it's worth, I'm also syncing to my laptop, without issue (though won't be 'freeing up space' anytime soon :) ). Everything also seems fine online. I guess I could just leave it, as the files do seem to download ok, but this feels really flaky and I'd really like to resolve the issue. Sorry for the long post, and thanks for any advice anyone might have.
Since April 16, 2026, OneDrive no longer syncs any new .lnk files
Hello, I have a strange issue with OneDrive and Windows shortcut files (.lnk). Since April 16, 2026, OneDrive no longer syncs any new .lnk files I create. All .lnk files created before that date still sync normally. Every new .lnk file immediately shows the “–” status (Not syncing). The target file is inside OneDrive, fully synced and available locally. Older .lnk files in the same folder sync correctly. The problem persists after full OneDrive reset, clearing cache databases, full resync of about 200,000 files, Windows 11 reinstall (Home, Pro, Insider), Windows 10 test on another PC, Smart App Control disabled, no third‑party antivirus. The issue is identical on all devices. The problem started exactly on April 16, 2026, right after several Smart App Control warnings that blocked opening documents through newly created shortcuts. Since that date, no new .lnk file has ever synced again, while all older ones still sync. This makes me think that a Defender cloud reputation flag or something similar may have been applied to my account and is now blocking new .lnk files at the server level. Could someone from the OneDrive team please check whether my account has a cloud security flag or reputation rule incorrectly applied, and reset it if needed? This issue has been going on for almost a month and prevents me from using shortcuts in my OneDrive structure. Post‑scriptum: Thanks to Copilot for helping me through multiple Windows resets and reinstallations to rule out every local cause. This message was also written with its assistance to request help from the community.
