sync
1082 TopicsOneDrive pausing issues with Edge open
Hi, I have an odd issue. OneDrive will pause syncing when I open Edge. The odd this is I am not syncing any files in OneDrive. I have uninstalled, remove settings, cache thew works, always the same issue. I un pause OneDrive, close Edge and all works as expected, open Edge immediately goes to pause. Any ideas?596Views2likes17CommentsOneDrive for Business stops syncing, window stuck "Logging in" all tried, MS support helpless
Hello, I am operating a M365 tenant whose users depend on OneDrive for file sync. Recently I installed a new mobile PC for one user and deployed OneDrive as usual. After a couple hours the user started to see issues where OneDrive regularly seems to get stuck or disconnect, with a endless "Logging in ..." message displayed when clicking on the OneDrive tray icon. a case with support is open, but I only get standard recommendations that I already verified and followed OneDrive has been fully uninstalled and reinstalled, the issue persists OneDrive has been fully uninstalled, all OneDrive registry keys removed, then reinstalled, the issue persists OneDrive Preview has been installed to see if that changed something, the issue persists Current versions are (stable and preview): OneDrive-Version: Build 26.183.0920.0005 (64-Bit) OneDrive-Version: Build 26.189.0928.0007 (64-Bit) The user is heavily annoyed and so am I, because all worked on the old system, which I was tasked to upgrade. Right now the new system is W11 26H2 (Dell Pro 15) with latest firmwares and drivers. I will be happy to work through more suggestions to try out everything possible, but likely the user and I will have to face the fact that a full W11 reinstall might be required. Maybe not just yet. Thanks in advance for any useful infos.118Views0likes1CommentThe notebook entry continues to appear in OneNote for the web
The notebook entry continues to appear in OneNote for the web even though the notebook has already been deleted. I also understand that I have followed the suggested steps by Microsoft Support team but are still experiencing the issue, which has understandably caused confusion and frustration.65Views0likes1CommentChange to OneDrive mounting Shared Libraries on MacOS
OneDrive usually mounts shared libraries on MacOS under a Shared Library directory and any items you choose to sync go to this location. Overnight it seems OneDrive keeps updating these mounts to separate directories. Is this an expected change? I am unable to find any release notes online about this but some users are still mounted the old way and some will mount the old way but after a few minutes onedrive will update the mounts to this new way. This changes the file paths to things and is breaking a lot of workflows. the major difference is that the old way had 4 things mounted in shared libraries and now all 4 of them are separate mounts71Views0likes0CommentsEdge Sync stuck in Initializing with Backend Uninitialized
Hello, I am hoping to get feedback from people familiar with Edge Sync internals, synchronization failures, or similar cases. OVERVIEW Around October 13, 2026, I discovered that my Favorites and saved Passwords were no longer visible in Microsoft Edge. The issue is present on both my desktop PC and my laptop using the same personal Microsoft account. Approximately two weeks later, the issue remains unchanged. What makes this case unusual is that authentication appears to work correctly, Edge Sync servers respond successfully, and encryption keys download successfully, yet the sync engine never completes initialization. ENVIRONMENT Microsoft Edge Windows 11 Personal Microsoft account Desktop PC Laptop The same symptoms occur on both devices. SYNC INTERNALS edge://sync-internals consistently reports: Transport State = Initializing Sync Engine State = Stopped Backend Status = Uninitialized Sync Feature Enabled = True Bookmarks = 0 Passwords = 0 Additional values: Download Key Result = Fail Set Key Result = Fail SIGN-IN STATUS edge://signin-internals reports: Successful authentication Successful token retrieval No authentication errors There is no indication of a Microsoft account sign-in problem. SYNC DIAGNOSTICS sync_diagnostic.log repeatedly shows: SyncState after authenticated = FeatureCanStart Try to start sync engine Load and connect Nigori controller Update key data credentials Reset engine The sync engine repeatedly attempts initialization but never reaches a running state. SERVER COMMUNICATION cv_debug.log reports: SYNC_SERVER_OK EncryptionKeysFetcher.DownloadKeys = Success Key count = 10 SetEncryptionKeys = Success This confirms that sync servers respond and encryption keys can be downloaded successfully. One unusual observation is that Sync Internals reports: Download Key Result = Fail Set Key Result = Fail while the logs simultaneously report successful key download and processing. PROFILE VERIFICATION Active profile: ...\Microsoft\Edge\User Data\Default During troubleshooting, a file named "Bookmarks" could not be located within the active profile. The following sync-related components remain present: Sync Data LevelDB Nigori.bin Logs MULTI-DEVICE IMPACT The same behavior is present on both desktop and laptop using the same Microsoft account. This makes a single-device profile corruption scenario seem less likely. NEW OBSERVATION After the initial failure, I created a new Favorites folder named: After Edge Sync Failure 20261013 The folder appeared correctly in the Favorites Bar. After Microsoft Edge and Windows were closed and restarted, the folder was no longer present. This suggests the issue may still be actively affecting local Favorites persistence and is not limited to historical sync data. ACTIONS NOT PERFORMED Based on recommendations received in Microsoft Q&A, I have intentionally avoided: Reset Sync Deleting the Edge profile Clearing all Edge data Reinstalling Edge The goal has been to avoid overwriting potentially recoverable sync data. PRIMARY QUESTION My main question is not whether synchronization currently works. My main question is whether the original Favorites and Password records may still exist within the Edge Sync service and whether there is any supported way to determine that before attempting potentially destructive recovery actions. QUESTIONS Has anyone seen this exact combination of Transport State = Initializing, Sync Engine State = Stopped, and Backend Status = Uninitialized persisting for weeks? Can a corrupted Nigori or encryption-key state cause Favorites and Passwords to report zero items despite successful authentication and successful key download? Has anyone recovered Favorites or Passwords after a similar state? Is there any supported method to determine whether the original sync data still exists on the sync backend before attempting Reset Sync? Does this pattern suggest an account-level sync corruption, backend corruption, or another known Edge Sync failure mode? Any technical insight would be greatly appreciated. Thank you.163Views0likes1CommentOneDrive just opens JPG files others get error 0x80070185 cloud operation was unsuccessful
Hello everyone, we have a problem on a Windows Server 2022 RDS Server with OneDrive. I can login to OneDrive and see all my files. When I try to open the files (e.g. PDF/Word/TXT) I get an error 0x80070185 the cloud operation was unsuccessful When I try to open JPG files its working. I can create folders and move files to this folder. The sync to my local notebook is ok. I tried to reset OneDrive, no success I installed the latest version of OneDrive, we checked the firewall (sophos) no blocked connections, we disabled the local AV software (sophos) to make sure it does not block anything, no success. I reset OneDrive, deleted the App Data folder for OneDrive, deleted the OneDrive folder within my User Account. It is still the same situation, login works I can see all my files and folders I can open JPG files but now word or PDF documents. I can create new folders and TXT files, fill them with content and its synced to OneDrive. Suggested solutions found on the internet are all the same, using reset onedrive and re/install latest version. We had version 26.119.0622.0003 and updated to 26.145.0728.0011 Has anybody another solution for that? Best regards593Views0likes4CommentsOneDrive from Windows Server 2025 for remote users
I have a client that, when I started working with them, had a small staff that kept regular business hours. I set them up with a Windows Server with Active Directory and File and Print Services as well as secure internet access. Over the years, the staff has gotten smaller, and currently consists of the two partners who split their time between working in the office on workstations on their domain and from remote locations on laptop computers connected via WiFi or their cellular provider to the internet. Previously, I had their workstations using OneDrive to store the contents of the server's shared volumes in the cloud so they could be accessed from their laptops. Unfortunately, this didn't work very well presumably because the workstations in the office had to be on in order to update the contents in OneDrive. I upgraded their server to Windows Server 2025 and created an account for the server to directly use OneDrive to store the contents of its shared volumes, and shared those resources in OneDrive with the partners' laptops. Since the server is always on, I presumed that OneDrive would stay up to date. Unfortunately, the shared volumes in OneDrive are still not up to date with the contents of those volumes on the server. What am I missing? Can someone explain the nuts and bolts to me so I can compare them with what I've already done, so I can fix this lag?592Views0likes4CommentsEdge on Android: Syncs personal data (e.g. history, payment methods), despite me turning them off
Sync settings chosen during first-run setup are ignored. All sync types get turned on. Steps taken Install Outlook. (Link: https://play.google.com/store/apps/details?id=com.microsoft.office.outlook ) Sign in to Outlook. Uninstall and re-install Edge. (Link: https://play.google.com/store/apps/details?id=com.microsoft.emmx ) Choose whether to set Edge as default browser. Tap the tiny blue text, which says "Sync settings". (Not the tiny blue text immediately underneath, which says "Microsoft Privacy Statement"). All sync types are turned on by default. Turn off all sync items except one, e.g. Passwords. Dismiss "Sync settings" Re-open "Sync settings", to confirm your settings are still there. Then dismiss it again. Sign in, or "Continue". Continue setting up Edge. Open the Edge menu. Tap your account Tap Sync. Result: ALL sync items are turned on, despite having turned them off in step 6. Request Is this bug fixed, in a later version of Edge? Note: This bug does not fit in the official feedback method for Edge for Android. I am hoping the helpful elves at the other end of the Edge feedback form are reading this question. Because I have sent them the link to https://learn.microsoft.com/en-us/answers/questions/6035494/edge-on-android-syncs-personal-data-history-paymen. My environment Google Pixel 10a Android 17 Edge version 155.0.4283.48 (also reproduced with earlier version: 154.0.4258.38) OR Edge Canary version 157.0.4338.0 (Downloaded 2026-10-19)62Views0likes0CommentsLocal OneDrive does not seem to be syncing
Good morning, We have a user who is having an issue when she launches OneDrive locally, she is asked to login and where to create the folder, but then it will error out. What she sees in OneDrive on the web is not syncing with what she sees in the her current OneDrive folder. There is an existing folder in C:\Users\UserLogin, and it was renamed to old and we did a complete rename to see if it would create a new one, and it did not. Windows stating Sorry, OneDrive can't add your folder right now. Please contact support. We have had someone run through the steps contained in this article: https://support.microsoft.com/en-us/onedrive/reset-onedrive He reports the issue is still occurring. Looking to see if there is anything else we can try. She can access her OneDrive data on the web with no issues. Thank YouSolved270Views0likes4CommentsMGDC for SharePoint FAQ: Dataset types and features
In this post, we’ll discuss the different types of datasets on Microsoft Graph Data Connect (MGDC) for SharePoint and which specific features apply to each one, including deltas, sampling and filtering. If you’re new to MGDC, get an overview at https://aka.ms/SharePointData.