OneDrive Access Issue – User Unable to Access OneDrive Despite Multiple Troubleshooting Attempts
Hello Community, We are facing an issue with a user who is unable to access their OneDrive. Whenever the user tries to access OneDrive, the same error message continues to appear (screenshot/error attached). We have already performed the following troubleshooting steps: Removed and re-assigned the Microsoft 365 license. Executed the required PowerShell commands and confirmed that the user has a valid OneDrive URL and access permissions. Verified OneDrive and SharePoint settings from the SharePoint Admin Center. Used Microsoft Support and Recovery Assistant (SaRA) and reviewed the recommendations provided. Attempted to re-provision the user's OneDrive site. Despite completing all the above steps, the issue persists and the same error continues to be displayed. Additional Information: User has a valid Microsoft 365 license assigned. OneDrive service is enabled for the user. SharePoint Online is functioning normally for other users. Re-provisioning OneDrive did not resolve the issue. Has anyone encountered a similar issue or can suggest additional troubleshooting steps to identify the root cause? Any guidance would be greatly appreciated.
Missing Files
Previously, I had been using Onedrive to save data on it. I didn't have a lot of data but some folders, files, etc... Last week, on my Mac, I installed Onedrive and it was active. Today, after I signed in to my account, my files were missing. Some of it was cache when I synced it with my Mac. I know stuff was there. Now, after I sign in, there is folders there but they are empty. These folders were not there earlier. There is whole bunch of files in the recycle bin which I didn't put there. Some how the cached files ended up in the recycling bin. I am not able to install Onedrive anymore on the Mac. What is going on?
Block/prevent specific folders from being sync'ed
As OneDrive admins we would like to block/prevent specific folders from being sync'ed (i.e node_modules), using policies. In the roadmap there is this item: https://www.microsoft.com/microsoft-365/roadmap?id=178292 that was supposed to be rolling by now, any information about its status? ThanksOnedrive sooo annoying but great a same time
I have an some what unwanted computer issue here with Microsoft Onedrive! I have Office 365 and use Onedrive however, it has deleted over 5,500 pictures (yes I have backups and yes I deleted them off OneDrive HOWEVER these pictures were on my computer first so why does Onedrive delete the files even one my PC is the question - is there some setting to prevent this). However, this is so annoying, especially with documents, and IF you stop syncing a folder, OneDrive will delete that folder from your PC - why, especially since the folder was originally on my computer first. So it "seems" Onedrive does things without our consent people tell me BUT I say there must be a setting - anyone know where it is?
Enabling OneDrive Health Sync
Hello, once again being victimized by Microsoft 😒 Have a series of users reporting constant sync errors. We've reached out to Microsoft technical support and they just successively told us it was garbage and not to use it. Anyway, trying to get the Sync Health Dashboard to work, based off this document: https://learn.microsoft.com/en-us/sharepoint/sync-health?tabs=windows It's one of those Microsoft documents that the community CAN'T edit, so of course - it's out of date and incorrect. From what I can figure, based on research from other sources, most of this process is now arbitrary, and you have to create a 'EnableSyncAdminReport' in some policy location in the registry. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OneDrive < already exists, but not referenced by documentation Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\OneDrive < key doesn't exist, but is referenced by documentation. but this sorta 'try it and see' methodology really upsets me. Anyone have any insight to this, and why the documentation team fails to update the documentation, or whether this process will work or not?Inefficient OneDrive Synchronization Causes Windows Explorer Slowdowns
OneDrive has become a significant performance bottleneck in daily Windows usage. Its synchronization process frequently consumes excessive disk resources, directly impacting Windows Explorer performance and making file browsing noticeably slow, regardless of the desktop PC's hardware specifications. What is even more concerning is that this issue has persisted for years. Many users have reported the same problem, yet the recurring response is simply that the team is "aware of the issue." Despite these acknowledgments, there have been no meaningful improvements, no clear action plan, and little transparency regarding progress or future fixes. The lack of communication and visible progress creates the impression that the user experience is not receiving the attention it deserves. For a service as important and deeply integrated into the Windows ecosystem as OneDrive, users expect greater transparency, stronger commitment, and continuous improvements to performance and reliability. At this point, OneDrive is becoming less of a practical productivity solution and more of a source of frustration for many users. We hope Microsoft will give these concerns the priority they deserve and provide a clearer roadmap for improving both the performance and overall reliability of the service. --- Sincronização ineficiente do OneDrive causa lentidão no Windows Explorer O OneDrive tem se tornado um gargalo significativo no uso diário do Windows. A sincronização frequentemente consome recursos de disco de forma excessiva, afetando diretamente o desempenho do Windows Explorer e tornando a navegação de arquivos lenta, independentemente da configuração do computador utilizado. O mais preocupante é que essa situação persiste há anos. Muitos usuários relatam o mesmo problema e, apesar das respostas recorrentes de que a equipe está "ciente da situação", não percebemos melhorias concretas, um plano de ação claro ou atualizações transparentes sobre o andamento das correções. A falta de comunicação e de avanços visíveis passa a impressão de que a experiência do usuário não está recebendo a atenção necessária. Para um serviço tão importante e amplamente integrado ao ecossistema Windows, seria fundamental haver mais transparência, comprometimento e evolução contínua da plataforma. Atualmente, o OneDrive está deixando de ser uma solução prática para muitos usuários e se tornando uma fonte constante de frustração. Esperamos que a Microsoft trate essas questões com a prioridade que merecem e forneça um posicionamento mais claro sobre os planos futuros para melhorar o desempenho e a confiabilidade do serviço.
Problem with OneDrive-Docusign
Hello, I have been using Microsoft 365 Family with Word Online and OneDrive for a long time, and the "Request Signature" feature worked perfectly until recently. Now, every time I click Request Signature, I receive the following error: "We couldn't connect to the '{0}' catalog server for this add-in." I found your announcement about the retirement of the Legacy DocuSign for SharePoint integration, and I'm trying to determine whether this is the cause of the issue. My questions are: Is Microsoft 365 Family still supported for the Request Signature feature in Word Online? Do I need to migrate to Microsoft 365 Business to continue using this feature? If so, which Microsoft 365 Business plan do you recommend, and will my current DocuSign account continue to work after the migration? I have already cleared my browser cache, signed out and back in, and tested different browsers, but the issue persists. Thank you for your assistance.
