URGENT: OneDrive Restore Completed but Files Missing – No Engineer Assigned Since Dec 27
Hello, I am posting here as a last resort after more than 6 weeks of unresolved support. On December 26, 2025, I accidentally deleted a large number of files and emptied the Recycle Bin. On December 27, 2025, I immediately initiated a full OneDrive restore to a snapshot from December 19, 2025. The restore job shows: • Restore status: Completed • Thousands of restore events processed • However, hundreds of events failed (Save Conflict, Item Not Found in Recycle Bin) My storage usage dropped significantly (from 10+ GB to ~2.7 GB), and thousands of photos never reappeared. Restore logs show: • Multiple “Save Conflict” errors • Multiple “Item Not Found in Recycle Bin” errors • Backend SharePoint references (SPException) I opened an official support case on December 27, 2025. The current status still says: “A support agent is being assigned to your request.” No OneDrive engineer has contacted me in over a month. I am a paying Microsoft 365 subscriber. My questions: 1. Is there a way to confirm whether backend snapshot data still exists? 2. Does “Restore Completed” guarantee that the backend restore fully executed? 3. Can Save Conflict errors prevent large portions of data from being re-materialized? 4. Is escalation to the OneDrive backend team still possible beyond front-line support? This is not a basic user error case. The restore logs clearly show backend-level operations. If anyone from the OneDrive engineering team is monitoring this forum, I am urgently requesting technical escalation. Thank you.
3 file limit error in Personal Vault in spite of 1TB family subscription
I am having issues with my Personal Vault on One Drive. Its giving me error that I have hit 3 files limit in the Personal Vault on One Drive. In order to use more than 3 files , I have to upgrade to a 1TB plan. I am already a part of the Family Subscription and have 1 TB of space. I have just used 46GB of 1TB. Support is barely able to help me. Best they could do was tell me to logout and login. I have uninstalled and reinstalled my One Drive, and after setting up the Personal Vault, I am seeing the same issue. On 1TB , I can save as many files on Vault but I cant do for some reason now. It was working fine for last so many years but just today it broke after I edited and saved a file. Family subscription with 1TB allows unlimited files on Personal vault but basic plan allows only 3 files. Please help if anyone has a solution.
OneDrive stuck on "signing in"
Hi, I'm trying to use Onedrive and Onenote, but it seems to be really terrible 50% of the time. Sometimes when I log on my pc, it says I have to log in, and in doing so, is stuck on a "signing in" loop, until it says some error code about me not having an internet connection. Here's what I've tried: 1. Close and open Onedrive 2. Removing auth from the pc and adding it again 3. Reinstalling Onedrive 4. Change Wi-Fi 5. Do a /reset in Windows run AND cmd 6. Update drivers 7. Install the newest Onedrive from the website 8. Try the app-version found in Windows Store What am I supposed to do? I don't want to restart my pc every time it doesn't work, that's a terrible fix.
MacOS 14.8.1 OneDrive - Timestamped Sync Root directory?
Hello community, Attempted a plethora of web searches to find someone else who may have seen this. I utilize Shared Libraries with my MacOS OneDrive, and it seems within my ./Library/CloudStorage/ there are two versions of the Sync Root: OneDrive-SharedLibraries-*Company*/Directories & OneDrive-SharedLibraries-*Company* (Timestamp)/Directories This Timestamped Sync Root has over 140GBytes of 'reported' storage space consumption. Some of the folders already exist in OneDrive-ShareLibraries-*Company*/Directories, but others do not. Was curious if anyone else has seen this before and knows if the related storage can be 'freed'?Recently saved local file not available
I saved an excel file to my OneDrive Documents directory (.xlsx) when I was offline. OneDrive notified that a local copy was saved due to being offline. However, the file does not exist where I saved it. I searched the entire documents dir with explorer and it is not there. What's going on? When I was back online I was able to open it. This is not the behavior I selected in OneDrive, I selected always save a local copy. When I was offline I was able to open other workbooks. There have been other files that I can't access when offline. This makes me want to quit using OneDrive. Can someone please explain how to fix this?Corrupted VT+ transaction files
We are a small accounting company using VT+ Transaction on a local drive synchronized with OneDrive for backup and file storage. A few days ago when we tried to open the application, we suddenly started receiving the following error messages: Run Time Error 0 and Run Time Error 440, and the program does not start. According to VT+ support the program files are corrupted and the data can only be restored up to the year 2022, as the more recent backups are also affected. Somehow the system is overriding our backups, which makes the latest ones unusable. Any advice what could cause that and how to resolve the issue. ThanksBuilt an Android app for OneDrive duplicate detection (something I wish Microsoft offered natively)
After years of dealing with duplicate photos and videos in OneDrive, I built a solution and wanted to share it with the community. **The problem:** - Samsung Gallery sync creates duplicates in both "Camera Roll" and "Samsung Gallery" folders - WhatsApp media gets backed up twice (original + shared copy) - App resets/reinstalls trigger re-uploads with "(1)" suffixes - No native duplicate detection in OneDrive **What I built:** OneDrive MediaOps - an Android app that scans for duplicates directly in the cloud. No need to download files to a desktop first. Key features: - Cloud-based scanning (no downloads required) - Algorithm visually identical photos even with different filenames - Preview before deleting - Batch deletion **Why cloud-based matters:** With 50GB+ of photos, downloading everything to run a desktop duplicate finder wasn't practical. This scans media directly via the Graph API. Available on Google Play: https://play.google.com/store/apps/details?id=com.onedrive.mediaops&pcampaignid=web_share Would love feedback from the community - especially if you've been dealing with the Samsung/OneDrive sync duplicate issue.Synchronization issue with unknown files
Hello. I have synchronization issue with 2 uknown files since 2 years or so. During that period I've restarted synchronization once. It didn't help. The weight of files sometimes changes what suggests that those files are in constant use. I would have excluded them from synchronization, but I can't identify them. There is no place where I could have found the name and location of those files. Does anyone know, by any chance, where are any logs or how to enable them, if they are not enabled by default, to troubleshoot that? Thanks in advance for any help in that matter... and Happy New Year!!How does local OneDrive determine if a local file needs to be updated?
When using multiple computers to edit a OneDrive file, a computer often fails to recognize its local copy needs to be updated, even though the file on all computers is set to "Always keep on this device." This means changes are lost with no conflict error generated. Is the OneDrive algorithm for deciding when to update a local version of a file documented anywhere? Usually when a change is made to a file, it starts uploading to the cloud within seconds. Within several seconds after the changed file is uploaded, other computers will recognize their local copy is outdated and will begin downloading the changed version. That is the expected behavior. But often, that doesn't happen. The outdated version is used to make new changes. Those new changes are uploaded successfully. No conflict warning is generated. The earlier changes are lost forever. I have not found any documentation on how local Windows OneDrive decides if its local version of a file needs to be updated. Is it looking at file size? Timestamps? If timestamps, is there a margin of time sync differences? Does the OneDrive metadata include the source device of the last upload? Not knowing any of this I cannot troubleshoot the problem much beyond establishing that the problem is not with uploading changes. OneDrive local is reliably uploading changes. MD5 hash codes in the cloud match the hash of the changed file on the source computer. I don't have time to jump through hoops with someone at frontline Microsoft support who doesn't know any more about the algorithm than I know in order to get the issue escalated to someone with the information needed to pinpoint the issuse.
