Enrollment blocked by trust evaluation (Ref 715-123160) — cannot open a support ticket, no workspace
I am trying to enroll in the Microsoft 365 and Copilot program to publish a Word add-in on AppSource. The enrollment is blocked with the "Microsoft runs on trust" message. It happened twice, on 7 August and 18 August 2026, with the same reference number — so the first block was apparently never cleared. Reference number: 715-123160 Transaction ID (18 Aug): 05e34bf1-3406-4d55-abce-260567e369af Transaction ID (7 Aug): b809228d-bdec-436d-a205-de4914cef0e0 Correlation ID: c0187e32-891c-4c53-9964-cc5c9c6a1a17 I cannot open a support ticket: the Partner Center form requires selecting a Workspace, and my account has none because no enrollment ever completed. The public support form sends me back to Service health. Could this be escalated to the Vetting / Trust & Safety team for a manual review? My company registration number and official registration extract are ready — I will provide them privately on request. Thank you.
Employment Verification passed on one account but rejected on another
We have two Partner Center accounts for the same legal entity. On the first account, Employment Verification passed. On the second account, created for the same company with the same contact person, Employment Verification has now been rejected. Nothing differs between the two in terms of the person or the company. Same individual, same company domain email address, same legal entity, same registry documents. The bigger problem is that I cannot respond to the rejection. The step shows as Pending Partner Action, but the Resolve panel presents no document type selector, no upload field and no other control. It only repeats the confirmation message from an earlier business document submission. So the portal is waiting on an action it gives me no way to perform. The estimated completion date has slipped three times. Has anyone seen Employment Verification decided differently for the same person across two accounts? And is there a known reason the Resolve panel would come up empty when a step is marked Pending Partner Action?
Blocked by Runs on Trust — Ref 715-123160, no workspace created
Enrollment blocked with: "Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked." Reference number: 715-123160 Transaction ID: 9bf03e8b-5d2a-4ce3-a00e-325c84188bb3 Correlation ID: eaf15fab-ace6-43d2-a2cc-d40c00106c23 No Partner Center workspace was created, so I can't raise a standard support ticket. Requesting escalation to the Vetting/Trust & Safety team for manual review.Issue registering with hardware developer program
Hello moderators, Our Hardware Developer Program enrollment appears stuck in a state we can't resolve through self-service, and we're also unable to submit a ticket through the normal Contact Support flow. Account details: - Legal entity: Kodsafe Labs Private Limited - Seller ID: 95092940 - User ID: 203442240 - Tenant: kodsafelabs.com (kodsec.onmicrosoft.com) Confirmed status: - Legal Business Profile verification: Authorized (Identity, Employment, and Business verification all passed) - EV code signing certificate: uploaded via Manage Certificates, Active status for over a week - Hardware workspace: not visible anywhere in Partner Center; Programs page shows only one tile plus "Add a program" What we've tried: 1. Clicked "+" to add a program, selected "Get started" under Hardware (confirmed pre-selected per the documented flow), then "Go to Dashboard." Instead of proceeding through company info and the Hardware agreements, we were redirected straight back to the same single-tile Programs page — suggesting a Hardware Developer Program account already exists on this tenant but isn't surfacing as an accessible workspace. 2. In Account settings > User management > Users, our account shows as Global admin, Admin. However, the Groups and Microsoft Entra applications tabs on that same page return "Not authorized," despite the Global admin role — possibly related to the same underlying account state. 3. The standard Contact Support request form has an empty, unselectable Workspace field, so we're unable to submit a ticket that way. Could someone please escalate this to the team that can review the backend Hardware Developer Program account status for this tenant/Seller ID and restore or grant workspace access? Happy to share further screenshots on request. Thank you, Hitesh Kesharia, Kodsafe Labs Private Limited
Account Verification after Publishing Driver
Hi everyone, I successfully submitted a kernel driver to Microsoft several years ago and was able to see my driver's statistics for a while after that. Now, Microsoft wants me to go through account verification (developer id:86985290). My EV Certificate that I used to submit my driver to Microsoft has already expired. Was the account verification process triggered by expiration of my EV Certificate or it is not related? If I do the account verification, will I be able to see my driver's statistics without getting a new EV Certificate? Thanks, OlekPartner - Hardware Program Enrollment Issue
I have seen many posts about partners struggling with Enrollment to the Hardware program. Partner BahadirAlp posted a work around that worked for them this week. I thought it was worth reposting in case it helps someone else. "I found the root cause and worked around it. In the Hardware enrollment form, using the company lookup auto-fills and locks several fields. For our entity the State/province field came back empty from that lookup but is marked required and is also locked, so it can never be filled and "Accept and continue" stays permanently disabled. Choosing "enter company details manually" instead keeps the fields editable and the enrollment completes normally. I have seen at least one other report with the same symptom." That being said, I am not part of support and cannot verify this work around works correctly, but if someone has success with it post a comment below! Good luck all.🤩 You can read full post here: Business Verification past the review window — no result, no new document requested | Microsoft Community Hub Thank you BahadirAlp for sharing your thoughts! - jill
Developer Employment Verification stuck at Rejected / Pending Partner Action
Hello moderators, Our Developer program verification has been stuck at Employment Verification since well before the estimated completion date of 27 June 2026, showing "Rejected / Pending Partner Action". The Partner track on the same legal profile is fully Authorized, so this appears specific to the Developer vetting flow. We are a registered Norwegian company with matching public registry records, and our primary contact email is on the same domain as our Entra tenant. Public WHOIS for lingtechapps.com lists Registrant Organization: LINGTECHAPPS AS and Registrant Country: NO, matching our legal business profile. However, the registrant email and postal address are replaced by our registrar's privacy-protection service. If the automated check compares our primary contact email against the registrant contact, it would fail on that redacted field even though the organisation name matches correctly. We can supply a registrar-issued ownership certificate from Domeneshop AS showing the full registrant details, and a Brønnøysund Register Centre company certificate, on request. We cannot resolve this ourselves. Three separate routes are blocked: 1. Clicking Resolve on the Verification Summary page opens a panel containing only the "Document submitted successfully" banner and a greyed-out Submit button. No document type selector or upload field is rendered. The Action Center notification for our Seller ID instructs us to upload the required document in the Account Verification pane — which is precisely the control that does not render. 2. Creating a support request in Partner Center fails: after selecting Account verification > Employment verification and signing in, /dashboard/v2/support/servicerequests/create redirects to the Service health page instead of a request form. 3. The Microsoft 365 admin center Support Assistant loops without producing a ticket, returning unrelated articles instead of a contact option. We have also received no email requesting further information at our primary contact address, junk folder included. Could a Community Manager please escalate this to the Partner Vetting team? Specifically, we would like to know which document type and which data mismatch the Employment step is waiting on, and either to have the Resolve panel repaired for our Seller ID or to submit documentation through another channel. Happy to share Seller ID, tenant ID and screenshots by DM rather than posting them publicly. Thank you.Requesting escalation to Vetting team — MAICPP Legal Info/Identifiers blank, no MPN ID
Hi, I'm requesting an escalation to the Partner Trust & Safety / Vetting team for a Microsoft AI Cloud Partner Program (MAICPP) enrollment that appears stuck in an unreachable state. Purpose: obtaining a Partner ID (MPN ID) to complete publisher verification for an Entra app registration. What's happening: I signed up for MAICPP as an Independent Software Vendor (ISV) and received confirmation the account was ready. Since then, Account settings, Legal Info page is completely blank, with no fields, no status, no Fix Now button, and no Get support link. Account settings, Identifiers page is also completely blank, with no Partner ID shown anywhere. Account settings, Agreements shows nothing accepted. I also cannot open a support ticket through the normal Contact Support flow, since the Workspace field returns "No results found" and won't accept typed input, tested in both a normal browser session and a fresh incognito window. What I've already ruled out: I verified a custom domain on our Entra tenant and confirmed it shows "Verified." I confirmed the admin user has the Global Administrator role. I confirmed Usage location, First name, Last name, and Display name are all filled in on the Entra user. I also confirmed there is no general Azure or Partner Center outage, since Service health shows all services as "Good." Since there is no visible verification or vetting status anywhere in my account, and the self-service support ticket path is non-functional, I have no way to know whether this is a rejected vetting status, a stuck enrollment, or something else, and no way to self-resolve it. Could a Community Manager please escalate this for manual review? Happy to provide any additional details, tenant ID, or screenshots via DM. Thank you for your time.
