Azure Support Case Feedback
Hello, Just posting this thing here after couple email exchanges with the Azure Support Team. So basically 2 issues I encountered via Azure Support (on Azure Portal) is like after getting an initial reply from the support team, I couldn't make any follow-up reply (i.e., unable to re-open the ticket). The second issue is the ticket blocks my access. According to the Azure Support Team, they indicated that the issue is transferred internally to another team under Microsoft so it's technically not part of Azure Support anymore and basically a limitation is that if the ticket is transferred to another team, the ticket could cause the issues mentioned above. Hence, I would like to provide this as feedback and potentially seek to submit this as a feature request to lift this limitation. Thanks