How Microsoft 365 Backup works and how to set it up
Protect your Microsoft 365 data and stay in control with Microsoft 365 Backup — whether managing email, documents, or sites across Exchange, OneDrive, and SharePoint. Define exactly what you want to back up and restore precisely what you need to with speeds reaching 2TB per hour at scale. With flexible policies, dynamic rules, and recovery points up to 365 days back, you can stay resilient and ready. In this introduction, I'll show you how to minimize disruption and keep your organization moving forward even in the event of a disaster with Microsoft 365 Backup. Fine-tune what gets backed up. Back up by user, site, group, or file type — to meet your exact needs. Get started with Microsoft 365 Backup. Restore data in-place or to a new location. Compare versions before committing. Take a look at Microsoft 365 Backup. Restore content from months ago. Use fast weekly snapshots — even when the issue went unnoticed for weeks. Start here with Microsoft 365 Backup. QUICK LINKS: 00:00 — Automate recovery process 00:37 — How to use Microsoft 365 Backup 01:49 — Compare with migration-based solutions 02:30 — How to set it up 03:33 — Exchange policy for email backup 05:00 — View and manage backups 05:24 — Recover from a restore point 07:45 — Restore from OneDrive & SharePoint 08:33 — Bulk restore 09:41 — Wrap up Link References Check out https://aka.ms/M365Backup Additional backup and restore considerations at https://aka.ms/M365BackupNotes Unfamiliar with Microsoft Mechanics? As Microsoft’s official video series for IT, you can watch and share valuable content and demos of current and upcoming tech from the people who build it at Microsoft. Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries Talk with other IT Pros, join us on the Microsoft Tech Community: https://techcommunity.microsoft.com/t5/microsoft-mechanics-blog/bg-p/MicrosoftMechanicsBlog Watch or listen from anywhere, subscribe to our podcast: https://microsoftmechanics.libsyn.com/podcast Keep getting this insider knowledge, join us on social: Follow us on Twitter: https://twitter.com/MSFTMechanics Share knowledge on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/ Enjoy us on Instagram: https://www.instagram.com/msftmechanics/ Loosen up with us on TikTok: https://www.tiktok.com/@msftmechanics Video Transcript: -If something bad happens, like someone accidentally does a bulk file deletion or files are corrupted by a malicious user or ransomware, the first question is, can we recover from our backup? And the second question is, how long until we’re back online? Now to help you automate a targeted recovery process, Microsoft 365 Backup has a self-service solution that helps you scope the data that you want to recover. Your data remains inside your Microsoft 365 trust boundary, providing bulk restore recovery speeds of up to 2 terabytes per hour at scale. -Now, you might be wondering, do I even need to back up Microsoft 365 data? Let’s look at where it makes sense. So, first, if there’s a natural disaster, Microsoft 365 already natively offers high availability and disaster recovery with built-in service resiliency. That said, if you experience a data breach or maybe unexpected data corruption from a processor person on your end, or because of ransomware, your Microsoft support options depend on the workload in Microsoft 365. For example, for SharePoint, if you do nothing additional at all, when you contact Microsoft Support, if the event happened up to 14 days prior, Microsoft will recover OneDrive and SharePoint to a previous state within that timeframe. That said, if you want to get more specific on what gets restored or want to go back further than 14 days to recover your data, this is where the Microsoft 365 Backup service comes in. It’s self-service by design for SharePoint Exchange and OneDrive, giving more targeted control to scope exactly what you need to restore for up to 365 days. We’ll be adding more Microsoft 365 Backup coverage to other Microsoft 365 workloads over time. -Let’s compare this with migration solutions that you may be familiar with. These solutions work by moving your data and transforming it to store it into their service. Then, for recovery, the backup has to be restored back to its original form, then migrated back to your Microsoft 365 tenant, adding significant recovery time. Instead, Microsoft 365 Backup takes incremental snapshots of your data. The data stays in your Microsoft 365 service boundary in its native encrypted form. So, when you need to recover your data, the recovery process is accelerated. Microsoft 365 Backup is a consumption-based service with billing based on the amount of data protected. -Next, let’s walk through the setup steps and controls to manage backups and restore them. Starting with setting up a billing plan, where in advance, you’ll need to have an Azure subscription as well as a defined resource group. So, from the Microsoft 365 admin center under Setup, you’ll activate pay-as-you-go services and select Get started. Here, I’ll choose my Azure subscription and the resource group, and the region. Note that this region here is only used for billing. Your data will remain in the location that it’s currently in. Now, still on this page from the Settings tab, in the Storage location, you’ll choose Backup. Then, turn it on and save to confirm. -Now, with the service running, the rest of the steps will be performed from the Microsoft 365 Backup page in the admin center. So, here, I can configure backup policies to initiate automated backup processes. I have navigated within settings to Microsoft 365 Backup. From there, each workload, SharePoint, Exchange, and OneDrive, can have its own individual policies. So, I’m going to walk through an Exchange policy for email backup, but all three follow similar steps. After hitting Set up policy, the overview page displays policy attributes like the backup frequency. In this case, it’s every 10 minutes. The backup retention up to one year. -Now, the backup frequency does not impact your costs. Here, I can choose the selection method. The options are to upload a CSV file with mailboxes. Now, for SharePoint policies, this would be sites, and for OneDrive, we’d target user accounts. You can also use a dynamic rule, which allows the mailboxes in scope to dynamically update as group membership changes. Or you can define specific filters where you can select up to three distribution lists or security groups, or both. Now, these are the same filters for OneDrive policies. And for SharePoint, you can use filters for site names, URL contains values, or site last modified dates. The final option is then to select mailboxes individually, where you can manually select the mailboxes that you want to back up. In my case, I’ll choose the dynamic rule and use distribution lists, and I’ll select Project Falcon and Northwind Traders. -Now, I just need to review, and from there, I can create the policy. The policy will typically be active within an hour of creation, depending on the size of your group, and you can edit policy attributes at any time. So, now with the policy created, let’s move on to the process of viewing and managing backups. I’m back on the Microsoft 365 Backup page, and now I have active policy set up for each workload. And as mentioned, I can make required edits and changes to these policies from here. For example, you can pause backups or add, or remove sites from the SharePoint policy. -So, at this point, all of our services are running automated backups. Now, let’s assume that something happened to our Exchange mailboxes that were backed up and we want to recover from our restore point. Now, to simulate that, I’m logged in as Adele. I’m deleting email from the last month and even removing those from the Deleted items folder. One thing to note is that a restore from Exchange will only impact items that were modified, hard-deleted, or purged during the recovery window. So, let’s recover those deleted emails. So, I can start that for Exchange by hitting Restore mailboxes. -Now, for the choose selection method option, there is an option to upload a CSV list of mailboxes or select them individually. I’ll choose that one. And then, I’ll search for Adele and there she is. Now, I’ll add her mailbox and hit Next. Then, in content scope, I can select all emails including notes, contacts, calendars, and tasks, or I can choose a specific timeframe as well as apply filters, as you can see here. I’m going to keep the default of all items. Then, I can choose a time before the event happened to restore too. From there, I’ll be presented with available restore points. Email restore points are created every 10 minutes from when the policy’s active for up to 365 days. And I’ll choose this one for April 4th at 8:40 AM. -Then, for the destination of restored items, I have two primary options. I can replace mailbox items with backups, or the current version of the items will be overwritten by the items recovered from the restore point. Or I can create new mailbox items from backups within the user’s mailbox, which will be named Recovered Items, with the year, month, day, and time. I’ll keep replace mailbox items. Note that only effective items as mentioned will be overwritten. Any items received after the restore point or unmodified items will not be reverted and will also not get copied over if you decide to create a new folder. Once I confirm and commit to the file restore, from there, I can track progress from the Restoration tasks tab in the Microsoft 365 Backup page and see how things are going. So, I’m going to fast forward a little in time. And just to prove it, I’m back in Adele’s mailbox, and you can see that all of the emails that I deleted before have returned. That’s Exchange. -And there are also a few differences when restoring from OneDrive and SharePoint worth pointing out. Now, I’ll start with SharePoint. Here, I can upload a CSV file of site addresses or select them individually. I’ll do that. Now, I can select exactly which sites I want. There we go. Then, in Search for backups, you’ll see that things are a little different compared to Exchange. And again, I need to choose a date closest to the restore event, as well as a time of day. And for the previous two weeks, there are standard restore points captured every 10 minutes. And for a small-scale restore where you want to prioritize speed over the exact restore time, the prioritized backup options shown here will be faster and is recommended. These faster restore points are taken roughly every 24 hours. -One other thing to note here, if you’re doing a bulk restore, for example, to thousands of sites, then the fast restore points are not relevant. If you want to restore beyond two weeks, because these are weekly snapshots, if I choose the most recent date, where I know that my content is safe, the tool will automatically select the closest restore point captured prior to my selected time. And these weekly restore points are also fast restore points too. The other options are similar to what I showed in Exchange, where you can use in-place Restore or also create new sites. Note that content restored to a new location will apply and address suffix of R, followed by the restore number in a numeric sequence for each restore, starting with R0, as you can see with this site’s URL. In this case, you can copy restored items manually from the restored location to the prior location as needed, and in-place restore will mean users recent edits made to sites, files, and metadata since the time of the restore point will be lost. You can find additional backup and restore considerations at aka.ms/M365BackupNotes. -As you saw today, Microsoft 365 Backup doesn’t just let you self-manage your backups, it helps you recover faster. To find out more, checkout aka.ms/M365Backup. And keep watching Mechanics for the latest tech updates, subscribe to our channel, and thanks for watching.
Building a Secure Hybrid Workplace with OneDrive: Architecture, Security, and Best Practices
Hybrid work requires a zero‑trust, identity-driven architecture where users, devices, and data are continuously validated. Microsoft 365 — specifically OneDrive for Business backed by SharePoint Online — provides a distributed content services platform designed for secure collaboration at scale. This blog breaks down the core architecture, data protection mechanisms, and administrative controls that enable secure hybrid collaboration with OneDrive and Microsoft 365. 1. Storage Architecture (SharePoint Embedded Model) OneDrive is not a standalone storage system; it is built on SharePoint Online multi-tenant architecture: Each OneDrive account is a user-specific SharePoint Online personal site OneDrive is provisioned as a personal SharePoint site for each user when first accessed Link: Pre-provision OneDrive for users in your organization - SharePoint in Microsoft 365 | Microsoft Learn} Files are stored within SharePoint document libraries Document libraries provide a central location to store, organize, and collaborate on files, including support for folders and shared access Link: Manage sharing settings for SharePoint and OneDrive in Microsoft 365 - SharePoint in Microsoft 365 | Microsoft Learn Document libraries support permissions, versioning, and collaboration features Users can control access, track changes, and maintain version history directly within document libraries Link: Manage sharing settings for SharePoint and OneDrive in Microsoft 365 - SharePoint in Microsoft 365 | Microsoft Learn Data Protection Mechanisms Encryption at rest using AES-256 across distributed storage Encryption in transit via TLS/HTTPS 👉Data encryption in OneDrive and SharePoint | Microsoft Learn Ransomware Resilience Built-in ransomware detection and recovery capabilities Version history (≥500 versions) enables recovery of previously unencrypted files Recycle bin (93-day retention) allows restoration of deleted files File Restore provides point-in-time rollback of OneDrive content 👉 Ransomware protection in Microsoft 365 2. Sync Engine & Client Architecture The OneDrive sync client (Next Generation Sync Client) provides synchronization between endpoints and Microsoft 365 cloud storage: Core Components Local cache + placeholder system The OneDrive sync client synchronizes files between the device and Microsoft 365, processing uploads and downloads as changes occur Link: How sync works - SharePoint in Microsoft 365 | Microsoft Learn Files On-Demand virtualization layer With Files On‑Demand enabled, files appear as online-only files in File Explorer and are downloaded only when accessed Link: Save disk space with OneDrive Files On-Demand for Windows - Microsoft Support Sync Control Capabilities Admins can enforce: Domain-joined device restrictions Restrict sync to managed or compliant devices Link: Allow syncing only on computers joined to specific domains - SharePoint in Microsoft 365 | Microsoft Learn Known Folder Move Redirect Desktop, Documents, and Pictures to OneDrive Link: Redirect and move Windows known folders to OneDrive - SharePoint in Microsoft 365 | Microsoft Learn Bandwidth throttling policies Control sync throughput and limit upload/download rates Link: Network utilization planning for the OneDrive sync app - SharePoint in Microsoft 365 | Microsoft Learn 3. Identity, Access, and Sharing Model Identity Plane (Microsoft Entra ID) Access to OneDrive is governed through: Microsoft Entra ID authentication Provides identity and access management for Microsoft 365 services Link: Understanding Microsoft Entra ID and OAuth 2.0 in the context of SharePoint Online modern development | Microsoft Learn Modern authentication protocols (OAuth 2.0) Used to authorize access to services and APIs in Microsoft 365 Link: Understanding Microsoft Entra ID and OAuth 2.0 in the context of SharePoint Online modern development | Microsoft Learn Conditional Access policies Enforce access controls such as requiring compliant devices or MFA Link: Enable conditional access support in the OneDrive sync app - SharePoint in Microsoft 365 | Microsoft Learn Technical Best Practices Security Enforce Multi-Factor Authentication Require compliant devices via Conditional Access Apply sensitivity labels for data classification Governance & Compliance Configure sharing restrictions Apply retention and DLP policies via Microsoft Purview Enable audit logging and eDiscovery Performance Optimization Enable Files On-Demand Limit sync scope to required libraries Avoid syncing large or high-change datasets Final Thought OneDrive is a cloud-native content platform built on SharePoint Online, secured through Microsoft Entra ID and governed by Microsoft 365 compliance capabilities. This architecture enables nonprofits to: Collaborate securely across distributed teams Enforce identity-driven access controls Protect data from loss, ransomware, and unauthorized access When aligned with Zero Trust principles, it delivers enterprise-grade security in a scalable, cloud-first model.MS List forms fields in forms drives fields available for modern list form
In a MS List in SharePoint, if the edit form is customized to only show select fields, this now directly correlates to fields available for selection on the modern list form and will not allow me to add all fields to the modern list form that are needed for an input form to a different audience than the form editors on the list. This seems to be a new issue and is not useful, especially with the modern list forms allowing multiple different forms with select fields in view. Use case: I want form input user to provide certain details but the team handling the request should not overwrite select input fields and instead only view it as a summary from a calculated column visible on the edit form in view. But in order to have the input fields available in modern input form, they must also be present in the edit form on the list. This seems to be new and I am looking for details if this is by design through a recent update or a bug that can be resolved. If it is an update, this needs to be changed back.Net Customer Adds - encouraging the wrong culture?
We're a Microsoft Partner that focuses on delivering excellent service to our SMB clients. This involves making sure they're as secure and compliant as they can be, and that they understand how to use the vast array of modern workplace tools to maximum advantage. Our primary Solutions Partner Designation is therefore Modern Work (SMB). Our staff are keen on learning so we have maximum points for intermediate and advanced certifications. We are continuously helping our clients to exploit the modern work tools so deployment scores are excellent. We also help our clients ensure those tools are adopted into the everyday flow of work so usage growth is huge. BUT, given our focus is implementing more Microsoft workloads into existing customers, rather than adding more customers, our Net Customer Adds score is 0, putting our designation at risk (as you have to score points in every area to renew). I do feel we're effectively being penalised by Microsoft for concentrating on helping clients get the most out of their offerings, rather than just selling licenses. And after raising this with them, it sounds like there's nothing we can do other than simply keep our fingers crossed that a month of high net customer adds drops off the rolling 12 month window before our renewal date for us to maintain our designation. The skilling, deployment, and usage requirements all make sense as they're about providing a good service and ensuring adoption by the end customer, but net customer adds clearly puts selling over service which isn't our culture or business model (or that of many smaller partners). In chatting to other partners, many are choosing not to renew their SPD's for similar reasons so I'm hoping the relevant decision makers will listen to this feedback and review the scoring. What do you think?Create an Internal Support Ticket Hub with Microsoft Lists, Forms & Power Automate
Setting Up the Support Ticket Portal First, we will set up the support ticket portal. This is where ticket requests will populate, be triaged, assigned and managed. It's a central location where the support team members can keep track of their tasks as well as keep the client informed through automated notifications upon status changes. Let's get started! 1. Create the Microsoft List: Navigate to Microsoft Lists from the Microsoft365.com App launcher in the upper left. Select the “+ New list” and choose the “Issue Tracker" template. Fill out the list information (name, description*, color*, icon*, and associate it with a team or save to your lists) and select create to make your form (*optional). In this case, associating the list with a team is required as it is needed for notification purposes later on in the tutorial. Review the list items from the template and customize the list to what your organization needs. Include columns that capture essential details such as issue description, priority level, assigned to, and status. Ensure the list is set up to store all necessary information for managing support tickets. There will be items you need captured from the person submitting the form as well as items to triage, assign, and track the status of the case. 2. Creating the Support Ticket Form In the list menu, select the "Forms" tab to create a new form. Customize the form by removing or unchecking questions that are designed for the support team, leaving only the questions needed from the person submitting the ticket. For example, you’d remove the Priority, Status and Assigned To fields from the form because those items are not determined by the submitter, but by the internal staff triaging the case. Ensure the form captures essential details such as the issue description, associated files, and contact information. 3. Enabling Notifications and Assigning Tickets In the form settings, select the toggle next to "Notify me" so that whenever a new item (support ticket) is submitted, you are immediately notified. This ensures that you don't miss an urgent request. Preview your form Check for changes or adjustments you’d like to make. If everything is good, congratulations! You’ve made your support ticket form! 4. The Workflow Process: Now that your form and list are created you can test out your new form and ticket portal. Grab the link to your new form by selecting the forms button again in the menu. Select the link sign to copy the link. Let's test things out. Fill out the form with information as if you are an employee submitting a ticket about an issue. Refresh and check your Microsoft List to make sure the form responses were automatically added. Triage the case. In the Microsoft List, double click on the form submission list item. Here, the support admin will triage the case by assigning it to a member of the support team, updating the status of the ticket to "In Progress" and assigning it a priority status. When a ticket is assigned, the assigned staff member receives a notification, ensuring they are aware of their new task. If they need to get in contact with the employee that submitted the case, they are able to come to the list item, and check for contact/email details in the email column. Team members can update the status of the ticket to "In Progress" when they start working on it and then to "Completed" once the issue is resolved. These status updates help track the progress of each ticket and ensure timely resolution. Congratulations! You have an internal support ticket portal and form. To further enhance the transparency and efficiency of your internal support ticket system, you can implement additional notifications to keep the requester informed about the status of their ticket. By setting up automated notifications in Power Automate for when a ticket is marked as "In Progress" and "Completed," you ensure that the requester is always aware of the current status of their issue. This not only improves communication but also boosts confidence in the support process, as employees feel assured that their concerns are being actively addressed and resolved. 5. Automating Notifications with Power Automate Create a Flow: From the Microsoft365.com app launcher, open Power Automate. Click "+ Create" and select "Automated Cloud Flow". Choose a flow name and set the trigger to "When an item or file is modified". Configure the Flow: On the canvas, select the trigger to enter the required data. The site address your Microsoft List is attached to and the list or library name. Next, we must add a trigger condition in order for the flow to only trigger when the status column has been changed. In the settings tab add the following trigger condition NOt(equals(triggerOutputs()?['body/Status'], triggerOutputs()?['body/PreviousStatus'])) Return to the canvas to create a new action. Select the + sign under your trigger. In the search menu, search for the condition action. For the value of the condition, we want to choose the Status Value from the dynamic field (the lightning bolt). We want to make sure the condition states “Status Value is equal to In progress”. (Capitalization matters here so make sure the capitalization of “In progress” matches the way it is spelled on your Microsoft List”. In the "True" column of your condition we will add a new action. Select “Send an email (V2) Inside of your action select, “Switch to Advanced Mode” to be able to enter dynamic fields or fields directly associated with your form submission. In the "To" field, select the lightning bolt for a dynamic entry. And select the “Issue logged by Email”. This will add the email address of the form sender to the “To” field and who the notifications will be sent to. In the Subject field type and appropriate title such as “Support Ticket Status Update”. In the Body field type a message to the requester. For example, "Hello, you are receiving this message to notify you that your support ticket for" (dynamically insert the name of the issue) “has been changed to “In Progress”. At this point, the flow now sends notifications for when the status column has been modified to “In Progress. Now, let's do the same and send a notification for when the status has been changed to “Completed”. In the False column, we are going to add another condition. The values for the condition will be the same except where it once said, “In Progress” it will say “Completed”. You want the statement to read “Status value is equal to Completed”. In the true column add the same action for sending an email and fill out the details accordingly. Save and test your flow. Test and Deploy: Test the flow to ensure it works as expected. Select Test and choose Manually. This specific flow is triggered when the status column has been modified to “In Progress” or “Completed”. Test both separately to make sure both works. You will see green check marks and receive a notification to the email you provided earlier when filling out the form with sample data. In this example, I tested the flow by updating the status to “In Progress” so in this case I have green check marks along the left side because that follows the first conditions. The green check marks will follow the right-side path if I choose to test the “Completed” status. Here is a copy of the email that was sent to the inbox. Once satisfied, deploy the flow to automate the notification process, enhancing communication and satisfaction. Conclusion By leveraging Microsoft Lists and Forms, you can create a robust internal support ticket system that streamlines the process of submitting, triaging, and resolving support requests. The integration with Power Automate further enhances this system by automating notifications, ensuring that all parties are kept informed throughout the process. This setup not only improves efficiency but also boosts employee satisfaction by providing a transparent and responsive support system.ESPC25 – Dublin | Microsoft event guide
ESPC25 | Come curious. Leave inspired. European SharePoint Conference 2025 | Dublin, Ireland | December 1–4, 2025 | SharePointEurope.com. Your guide to ESPC25 Dublin, Ireland, is one of the most dynamic and innovative tech cities in Europe, making it the perfect place for in-person, in-depth learning at the European SharePoint Conference—now simply branded as ESPC25—December 1–4, 2025. As the celebrated Irish writer Edna O’Brien once said, “Hospitality is the cornerstone of the Irish heart.” This spirit of warmth and welcome is sure to be felt throughout your stay in Dublin during ESPC25. You will have the opportunity to learn from experts, network with peers, and discover new technologies that can help you achieve your goals. The event and city have something for everyone: inspiring keynotes, in-depth sessions and workshops, community, art and culture, and many festive moments. Explore powerful new AI capabilities for every role and function: Diving into Microsoft 365, Microsoft 365 Copilot, Power Platform, and more, you’ll discover how Microsoft is transforming the way we work today—and get a firsthand look at the future of work itself. You’ll find content delivered by the world’s best Microsoft 365 and Copilot Studio experts, including many Microsoft leaders and employees from the product teams. In this pre-event guide, we list all the Microsoft-led sessions below so you can prepare for what awaits you alongside community and MVP expert sessions. There will be plenty of opportunities for you to learn, share, and engage: Evening gatherings, the attendee party, and our Innovation Hub with Microsoft product demo stations, a Promptathon, Vibe Coding, a place to network with your peers, a dedicated community space, the Inspire Stage, and 1:1 meeting spaces are all within the Expo Hall alongside all the wonderful event sponsors. The 101 on ESPC25 What: ESPC25 Where: The Convention Centre Dublin, Spencer Dock, North Wall Quay, Dublin 1 D01 T1W6, Ireland When: December 1-4, 2025 (keynotes, sessions, tutorials, workshops, and more) Presenters: 120+ sessions (35+ Microsoft-led), 115+ speakers (MVPs, RDs, Microsoft and community members); check out Microsoft-led keynotes, tutorials, and sessions Cost: From €695 + VAT (one day) to €1645 + VAT (four day) Enjoy an additional €200 discount with our exclusive community discount code: ESPC25COMM Primary social: Join in and follow @ESPC_Community (Twitter) and ESPC (LinkedIn); use hashtag #ESPC25 About ESPC ESPC25 offers you affordable, world-class learning and networking at your fingertips. Join in 120+ sessions covering: Microsoft 365 Copilot, Copilot Studio, AI and agents, SharePoint, Microsoft Viva, Microsoft Teams, Microsoft 365 adoption, governance, admin, intranets, and more. Over the years, ESPC has visited some of the most incredible cities: from the charming streets of Copenhagen and the historic beauty of Berlin to the vibrant culture of Prague, and the dynamic atmosphere of Amsterdam. Even during the COVID-19 pandemic, ESPC kept the excitement alive with engaging online events! The European SharePoint Conference (ESPC), now known simply as ESPC, is one of the largest and most prominent events in Europe dedicated to Microsoft technologies, particularly Microsoft 365 and Azure. It began in 2011 in Berlin, Germany, as a platform for discussing SharePoint and related Microsoft technologies. Over the years, ESPC expanded its scope to include other tools in the Microsoft ecosystem, reflecting the industry's trend toward digital transformation and cloud adoption. ESPC has grown to become the largest independent European event for Microsoft technology users, serving as a crucial knowledge hub and networking space. It continues to play a vital role in educating the tech community on best practices for using SharePoint, Microsoft 365, and Azure to enhance productivity, collaboration, and security in the modern workplace. Review past ESPC events: 2025: Dublin, Ireland 2024: Stockholm, Sweden 2023: Amsterdam, Netherlands 2022: Copenhagen, Denmark 2021: Online (due to COVID-19) 2020: Online (due to COVID-19) 2019: Prague, Czech Republic 2018: Copenhagen, Denmark 2017: Dublin, Ireland 2016: Vienna, Austria 2015: Stockholm, Sweden Review all Microsoft keynotes and sessions below: Start building your schedule today! Microsoft keynotes (All times represented in local Dublin time) Opening keynote: The New Frontier of Work: Copilot, AI, and the Future of Microsoft 365 Jeff Teper, President of Collaborative Apps and Platforms , Microsoft with Miceile Barrett, Zach Rosenfield, Alex Weingard, and Michel Bouman Tuesday, Dec. 2, 9:00–10:00 AM Day one PM keynote: From One to Many: The future of AI is Collaborative Jaime Teevan, Chief Scientist and Technical Fellow, Microsoft Tuesday, Dec. 2, 2:00–3:00 PM Day three keynote: Beyond the Prompt: Building an AI-Resilient Career with Power Skills Heather Cook, Principal Customer Experience PM, Microsoft Karuana Gatimu, Director, Customer Advocacy, Microsoft 365, AI and Agents Thursday, Dec. 4, 9:00–10:00 AM Community keynotes Will AI Become Intelligent? Rafal Lukawiecki, Data Scientist at Tecflix, Ireland Wednesday, Dec. 3, 9:00–10:00 AM Hacker’s Perspective on New Risks: Revising the Cybersecurity Priorities for 2025 Paula Januszkiewicz, Founder and CEO, CQURE Inc. and CQURE Academy Tuesday, Dec. 2, 4:45–5:45 PM Microsoft sessions (All times represented in local Dublin time) Breakout sessions: (60 min, in-person) Latest Innovations in Microsoft 365 Copilot Chat Speaker: Connie Welsh, Bryan Wofford Tuesday, December 2, 2025, 10:15 AM | Session Code T8 What’s new in Copilot Studio Speaker: Antonio Rodriques Tuesday, December 2, 10:15 AM | Session Code T9 SharePoint as the Intelligence Backbone of Copilot Speaker: Zach Rosenfield Tuesday, December 2, 11:45 AM | Session Code T18 IT Excellence in the AI era: Managing Copilot and Agents for Impact and Control Speaker: Ben Summers Tuesday, December 2, 3:15 PM | Session Code T26 AI in Action: Microsoft's Approach to Internal Communications Speakers: Adam Barzel, Anna Pope, Darina Sexton Tuesday, December 2, 3:15 PM | Session Code T27 Woman in Tech & Allies Panel Speaker: Heather Cook, Danielle Moon and Karuana Gatimu Tuesday, December 2, 3:15 PM | Session Code T28 Microsoft Teams: What's New and What's Next Speaker: Alex Weingart Wednesday, December 3, 10:15 AM | Session Code W8 MCP (Model Context Protocol) in action in Microsoft 365 Copilot Speaker: Paolo Pialorsi Wednesday, December 3, 10:15 AM | Session Code W9 Microsoft Teams as Your AI-Driven Work Hub Speaker: Kartik Datwani Wednesday, December 3, 10:15 AM | Session Code W18 Building Intelligent Content Apps for the Copilot Era Speakers: Steve Pucelik, Shreyas Saravanan Wednesday, December 3, 2:00 PM | Session Code W27 OneDrive Updates: Smarter Storage, Seamless Sharing Speakers: Miceile Barrett, Lincoln DeMaris, and Jason Moore Wednesday, December 3, 2:00 PM | Session Code W28 AI Intranet: Creating and Managing High Quality Content on the Intranet of Tomorrow Speaker: Katelyn Helms Wednesday, December 3, 2:00 PM | Session Code W30 AI-Enhanced Planning: Innovations in Planner & Project Manager Agents Speaker: Howard Crow Wednesday, December 3, 3:15 PM | Session Code W38 AI Risk Management: From Oversharing to Strategic Oversight Speakers: Gabriel Tiberiu Damaschin, Nishan DeSilva Wednesday, December 3, 4:45 PM | Session Code W45 Streamlining Core Operations with AI Automation Speaker: Antonio Rodriques Wednesday, December 3, 4:45 PM | Session Code W44 Understanding Copilot Extensibility: a practical guide Speakers: Vesa Juvonen and Paolo Pialorsi Thursday, December 4 ,10:15 AM | Session Code TH8 Agents Among Us – Governance for the Agentic Era Speaker: Sesha Mani Thursday, December 4 ,10:15 AM | Session Code TH 9 Creating AI Agents for People and Platforms Speaker: Nandakishor Basavanthappa Thursday, December 4, 11:45 AM | Session Code TH14 Windows AI: Powering Progress Across the Globe Speaker: Vikas Malekar Thursday, December 4 ,11:45 AM | Session Code TH15 Accelerating Copilot Adoption Across Your Organization Speakers: Karuana Gatimu, Bryan Wofford Thursday, December 4, 11:45 AM | Session Code TH16 True Stories of Copilot in Action Speakers: Connie Welsh, Danielle Moon Thursday, December 4, 2:00 PM | Session Code TH 28 Fireside Insights: Driving Value and Business Growth with AI Speaker: TBA Thursday December 4 15:15 | Session Code TH37 Lightning talks (20 minutes, in person) - Innovation Hub Supercharge Your Projects with Microsoft 365 Community Tools Speaker: Vesa Juvonen Tuesday, December 2, 10:15 AM Building Copilot with community-led engagement Speaker: Anna Pope Tuesday, December 2, 10:40 AM Managing your brand for career management Speaker: Karuana Gatimu (MCAG) Tuesday, December 2, 11:45 AM Empowering Community Builders: MGCI & Communitydays.org Speaker: Heather Cook Tuesday, December 2, 12:05 PM Your Day, Your Way: Personalized AI with OneDrive Speaker: Miceile Barrett Tuesday, December 2, 12:30 PM Security First Powering AI Transformation Speaker: Sesha Mani Tuesday, December 2, 4:45 PM Unlocking SharePoint Advanced Management for Copilot Success Speaker: Michael Holste Tuesday, December 2, 5:10 PM Fast-Tracking Value with the Copilot Success Kit & Scenario Library Speaker: Bryan Wofford Wednesday, December 3, 10:15 AM How to find learning Opportunities Everywhere Speaker: Adam Harmetz Wednesday, December 3, 10:40 AM Copilot readiness & resiliency with Microsoft 365 Backup & Archive Speaker: Kaustubh Chaudhary, Michael Holste Wednesday, December 3, 12:05 PM Unlock SharePoint Embedded integration with Power Platform Connectors Speaker: Steve Pucelik Thursday, December 4, 10:15 AM Microsoft Teams: Day-to-Day AI Speaker: Alex Weingart Thursday, December 4, 10:40 AM Driving Business Value with Copilot Analytics and ROI Measurement Speaker: Manas Kumar Biswas Thursday, December 4,11:45 AM Understanding Copilot APIs Speaker: Paolo Pialori Thursday, December 4, 12:05 PM Migration in Motion: Simplify, Secure, and Scale with Microsoft 365 Speaker: Manas Vishal Lodha Thursday, December 4, 12:30 PM Inspire Track (60 minutes, in person) - Inspire Stage Good Thing We Like Our Copilots CANCELLED: How Your Job Will Evolve in 2026 into AGENTBOSS! Speaker: Dona Sarkar Tuesday, December 2, 10:15 AM | Session Code: Inspire 2 How To Thrive in Your Tech Career: Managing Burnout and Boredom Speaker: Adam Harmetz Wednesday, December 3, 11:45 AM | Session Code: Inspire 6 Managing your brand for career management Speaker: Karuana Gatimu Thursday, December 4, 11:45 AM | Session Code: Inspire 10 Cultivating Trust and Leadership Excellence through Mentorship and Leadership Speaker: Heather Cook Thursday, December 4, 2:00 PM | Session Code: Inspire 11 Innovation Hub and Lightning Talk Theater The Microsoft Innovation Hub at ESPC is a vibrant, multi-zone environment crafted to ignite new ideas, showcase cutting-edge prototypes, and shape the future of Microsoft 365 and Microsoft 365 Copilot. Here, creativity and technology intersect, providing a dedicated space for developers, architects, consultants, and strategists to explore the forefront of innovation. The Innovation Hub is designed to foster collaboration, highlight emerging technologies, and collect real-time insights from the wider Microsoft 365 community. You can meet with Microsoft Product Team members and Microsoft MVPs! You’ll find the Microsoft Innovation Hub in the ESPC Expo Tuesday through Thursday. Each day on the Innovation Stage in Zone 1 you will find Lightning Talks for live demonstrations and peer learning in a compact format. And don't miss the SharePoint 25th Birthday Celebration and the Innovation Awards, Tuesday evening at 5:45 PM. Within Zone 2, you will find Future Tech Demos daily during breaks and lunches. The Microsoft team and MVPs will be on hand to walk you through dynamic demos: Agents/Copilot Studio, Developer, Microsoft 365 Copilot and SharePoint and One Drive. Get connected in the Zone 3 Feedback Loop Lounge and leave your thoughts on our survey for a chance to win daily prizes. And finally, meet in the Zone 4 Ideation Lounge each afternoon for guided workshops including a Promptathon and Vibe Coding activities in an environment specifically designed to encourage creativity and collaborative thinking. This event guide will continue to update as we finalize more of our activations. Stay tuned! Shout out to event leads and community members Sarah McNamara, Kevin Monahan, Ella Murphy, Bridgette Robertson, John, and Sarah G, and the #ESPC25 team for putting together ESPC25, corralling all speakers and content, and for supporting and promoting the knowledge and expertise to promote the world-class Microsoft 365 tech community around the world. Cheers, Heather Last, a glimpse of the ESPC event experience:AI Agents in Free Copilot Chat.
Hi all! When Agents were first introduced into Copilot Chat for free, you used to be able to upload 20 knowledge resources. Now this has been cut back to 4 web URLS only, and each of these can only be 2 forward slashes deep - we are really struggling on using agents successfully. Based in the UK, all of the Department for Education content is more than // deep in their web. We can't upload docs from the PDF's and most other juicy web content is much deeper in the domains than 2 x // I would love to hear from other Copilot Chat Agent users in how you are working with the barriers of the free version in your setting. Paid licenses are just not an option on UK school budgets sadly. Thanks all!Microsoft deployment blueprint - Address oversharing concerns for your M365 Copilot deployment
Optimized deployment leverages advanced compliance and automation capabilities available in Microsoft 365 E5. This episode outlines how E5 customers can proactively secure data and enhance Copilot performance.Microsoft deployment blueprint - Address oversharing concerns for your M365 Copilot deployment
In regulated industries, internal oversharing can compromise data integrity and Copilot effectiveness. This episode defines what “Foundational” means for Microsoft 365 E3 customers and outlines actionable steps to mitigate oversharing risks during Copilot deployment.
