CDOC Contact Information - Responses Failing to Reach CDOC Team
Good afternoon, I'm not sure if this is the correct forum to post this but I thought it might be the best place to start. I have been unsuccessfully trying to recover my child's compromised account for almost a month. Each of the 5 times I have followed the same steps, which eventually lead me to receiving an email with and SIR number, and telling me I need to provide more information to verify ownership of the account. When I reply to the email (from email address removed for privacy reasons and email address removed for privacy reasons ) it's like my response are black-holed somewhere. Eventually I get an email saying the following: This is NAME with Microsoft Customer Support again. I hope your day is going well. I wanted to touch base as I have not heard back from you. We want to be able to assist you with your request, but I still need the information that I requested to be able to consider moving forward with a resolution. I apologize in advance for the length of this email, but I wanted to be sure that I included everything. and then : Hello, This is NAME again with Microsoft Support. I initially e-mailed you on DATE with a request for the information required to confirm what your previous [recovery e-mail] was yours. your previous [recovery e-mail] is required before we can assist with your request. As no response was received, we have closed your case and any further replies will go to an unmonitored mailbox. If you still need assistance, please open a new case with us at Recover your Microsoft account | XBOX Support. You will receive an automated e-mail with confirmation that we have received your ticket. Please respond to that e-mail and reference this ticket number. Or Hello, Thank you for reaching out. This case was previously closed as it was either resolved or closed due to non-response after multiple contact attempts. In both situations, a closure email explaining the reason would have been sent to you. If you require further assistance, please open a new case by visiting hxxps://support.microsoft.com/. No matter what I tell the online chat agent, they tell me to be patient and submit the form. There seems to be no way to escalate the fact that my emails are not reaching the CDOC Team. Is there a workaround to reach them so they can receive the information that I'm providing and recover my child account? J
Microsoft confirmed my account was hacked, but says it cannot be recovered
I am looking for guidance from the Microsoft Community or anyone who has experienced a similar account-takeover situation. Microsoft Support investigated my case and confirmed that there was unauthorized access to my Microsoft account. During the takeover, the third party changed the account's security information and enabled 2FA. Microsoft has now told me that because the security information was changed, Customer Support is unable to recover the account. The account has instead been permanently suspended. What I find difficult to understand is that the very security changes made during the confirmed unauthorized takeover now appear to prevent the legitimate account owner from recovering the account. I have already provided evidence supporting my ownership, including: Original Minecraft purchase information/invoice Billing information associated with the purchase My original account details Confirmation that the email address subsequently added to the account does not belong to me Microsoft Support's own investigation confirming unauthorized access I am not asking Microsoft to bypass account-security procedures. I am asking whether there is an escalation or verification process specifically for cases where Microsoft has already determined that an account was compromised. My questions to the community/Microsoft moderators are: Is there a senior Microsoft Account Security, Fraud, or Account Takeover team to which a confirmed-compromise case can be escalated? Can historical account information, previous security information, billing records, purchase history, device/account history, or original game entitlements be used to establish ownership? If the account itself genuinely cannot be restored, is there any process to restore or transfer a legitimately purchased Minecraft entitlement to a new Microsoft account after ownership has been independently verified? Is there any formal review or appeal mechanism available after Support has classified an account as unrecoverable? Has anyone successfully resolved a similar situation where an attacker changed the security information/2FA before the legitimate owner could regain control? I fully appreciate the need for strict account-security controls. However, I would like to exhaust the legitimate escalation and ownership-verification options before accepting that both the account and a legitimately purchased product are permanently lost because of security changes made by an unauthorized third party. Any guidance from Microsoft moderators or community members on the correct escalation channel would be greatly appreciated. Thank you.
« Je suspecte un programme malveillant nommé SecurityHealthHost.exe
« Je suspecte un programme malveillant nommé SecurityHealthHost.exe situé dans AppData\Roaming\Microsoft\Windows\Caches. J'ai également reçu une demande d'installation d'un certificat racine Cisco que je n'ai pas demandé. » et plusieur programe qui sapelle miner sbr me font ramer possible de maider svpAutomating Defender Alerts with CISA KEV and n8n – Has anyone tried similar workflows?
Hi everyone, I’ve been experimenting with n8n automation to improve vulnerability management. I created a workflow that cross-references Microsoft Defender for Endpoint vulnerabilities with the CISA Known Exploited Vulnerabilities (KEV) catalog, and then automatically creates Jira tickets for remediation. The flow takes about 16 seconds to run and prioritizes only the CVEs that are both present in the environment and listed in KEV. Has anyone here built similar automation (maybe with Logic Apps, Power Automate, or Sentinel playbooks)? Would love to hear how others handle vulnerability prioritization or ticket creation!
EDR logs explanation
Hello, would it be possible for an expert from this forum to analyze the EDR logs? Could you also explain to me in detail what happened? Furthermore, can you tell me if it is clearly established that the deleted files were deleted by someone physically present on the machine, or if there are other possible explanations? Thanks in advance.
My laptop has been blocked by BitLocker.
However, there is no BitLocker recovery keys on my Microsoft account. I have tried to call Microsoft support, but I only get bot messages that take me to sites that asks me to go and check my Microsoft account. Is there any way I can chat with a human that can actually help me how to get around this BitLocker? thanksmultiple Login tries from different places
hi, from a long time I'm facing a really threatening issue of SOMEONE trying to login to my account. my sign in history shows that after like every 2 hours a new guy from new place is trying to log into my account but unable to do it coz of wrong password. Now this is really scary coz in a way someone is just keep on trying to use different passwords until he got the right one. I'm not getting what to do right now instead just waiting when he logs in and then log out from there. otherwise, I have used almost kind of Secuity measures like using authenticator app and two step verification. If anyone know anything that i can do right now from stop this then please help
AZURE, ONEDRIVE and OUTLOOK hacked with AUTOMATOR.APP
Hi, Today,I was setting up my azure dashboard and it just changed. It suddenly turned into a fake dashboard. The onedrive and outlook, he sent tasks, and corrupted a lot of files, and deleted a bunch of them, the email also all that as related to him got corrupted (the files became a deformed image).Its a hacker who is been harassing me. But he is escalating. He is even on the Krebsonsecurity blog, 2013, among 33 hackers who took down the internet. So I was investigating it, and figured out how he is doing it. He uses Automotor.app (MACOS), creating several tasks e sent tasks through calendar. It removes attachments from email (and replaces it with just a pic of it, distorted). Delete some emails, moves other to another folder, and who knows what else. This is a MAJOR THREAT. Does anyone has any suggestions on how to fix it? THE SEQUENCE This action attaches files to a Mail message. REQUIRES - The Mail application must be running and there must be an outgoing message. IMPUT (Files/Folders) The files to be attached are passed in from the previous action. RESULT Mail messages This action tells the Mail viewer window to focus on the passed in mailboxes and/or messages. IMPUT - Mail messages, Mail mailboxes. RESULT - Mail messages This action determines if the input items meet the specified criteria. IMPUT Mail messages, Mail mailboxes, Mail accounts RESULT Mail messages, Mail mailboxes, Mail accounts This action lets you search for items with the specified criteria. IMPUT Mail messages, Mail mailboxes, Mail accounts RESULT Mail messages, Mail mailboxes, Mail accounts This action extracts files attached to mail messages and saves them to the selected location. IMPUT Mail messages RESULT (Files/Folders) Attached files are passed to the next action This action will launch the Mail application and attempt to retrieve new mail messages for the specified account or all accounts. IMPUT Anything RESULT Anything This action gets the selected items and passes them to the following action. IMPUT Mail messages, Mail mailboxes, Mail accounts RESULT Mail messages, Mail mailboxes, Mail accounts This action passes the specified Mail items into the next action. IMPUT Mail items RESULT Mail Items This action creates a copy of the prepared Mail message for each of the passed in people. REQUIRES An outgoing message open in Mail prepared with subject, content and any attachments IMPUT Contacts items, Contacts people, Contacts groups RESULT Mail messages RELATED ACTION Send Outgoing Messages NOTE The message copies are not sent by this action. This action creates a new outgoing message in Mail. IMPUT (Anything) If text is received from a previous action, the text is appended to the message. If files are received from a previous action, the files are attached to the message. RESULT Mail messages RELATED ACTION Send Outgoing Messages This action creates a new Reminders item. If given input, it will use the input as the titles of the reminders. IMPUT Text RESULT Reminders This action sends an email with a birthday greeting. IMPUT Contacts people RESULT Mail messages RELATED ACTION Find People with Birthdays, Send Outgoing Messages This action sends the outgoing email messages in the Mail application. IMPUT Mail messages RESULT Mail messages, NOTE If outgoing messages are passed from the previous action, only they will be sent. If no messages are passed in, all outgoing messages will be sent. Thanx GW
Executive reporting for Attack Simulation Training
Good day, My organization has decided to use Microsoft Attack Simulation Training to train our userbase to resist phishing and social engineering attacks. I am experiencing a few challenges: 1. Reporting is not very friendly. Short of using spreadsheets to track and manage user compliance, what are the best native methods for tracking? 2. An analyst prior to me had run a few haphazard simulations. Is there a way to exclude those tests from my reporting? Is it possible to delete old simulations? 3. to be considered a failure, the user must go all the way supplying credentials. I believe that if the user does anything beyond reading and/or reporting the message, they should be considered failing the test. Is there a way to adjust the failure point in Attack Simulation? 4. For repeat offenders, is there a way to split the simulations to see what simulations were failed? I have used other vendors phishing simulators. The reporting and campaign design is much better in the other solutions. Hopefully Microsoft can make vast improvements to their solution. Any and all help is greatly appreciated. Thanks, Chris O.
Security Experts... Please advise the necessary people
I'm exploring this forum as a last resort, having exhausted all other options. My story involves a serious flaw in Microsoft's security framework, which has devastatingly impacted my once-thriving business. As a small yet vital enterprise of 15 employees, functioning as an MSP and Microsoft Silver Partner, I faced an unforeseen betrayal. During my absence for spinal surgery, a rogue Microsoft CSP Direct Partner, who was only supposed to manage my business temporarily, exploited their Microsoft affiliation. Utilizing social engineering and their insider status, they illegitimately transferred my company's goodwill and assets to themselves. This included the theft of two decades' worth of private data. The gravity of their deception extends beyond my business; they now control my client base, mainly consisting of solicitors and accountants. Despite clear evidence of their phishing and scamming activities, Microsoft has remained passive, allowing the situation to deteriorate. The suppliers, duped by fraudulent documents, are now realizing their mistake but continue to deny my rights to my own business. This inaction, shared by both Microsoft and the suppliers, leaves me entangled in debt and potential litigation. Interestingly, I am still aware of the physical whereabouts of these scammers. Moreover, I possess pages and pages of IOCs that further substantiate their illicit activities. If Microsoft genuinely engaged with this issue and worked collaboratively towards a resolution, perhaps we could transform this into a tale of rectification and justice. But, having pursued every possible channel without success, I am compelled to raise awareness on public forums. With nothing left to lose, I am calling for attention to this matter. Should you be able to assist, or know someone who can, please reach out. My contact details are linked to my forum ID, and Microsoft can easily access my tenant and phone information. Regards, bozzaman
