Quick Assist, Remote Assistance, UAC, Black Screen and UIAccess
Hi All, I've been facing a problem that I can't get my head around. So I have presentation scheduled for next week where I have to do a deep dive into User Account Control for my team. Yeah I know, but it's necessary, so hear me out. I have a part over sessions, winstation and the interaction of the secure desktop. I want to do a demo on the exclusion for UIAccess applications to bypass the secure desktop in a remote session like Remote Desktop or Quick Assist. So in the past when I enabled the GPO setting: "User Account Control: Allow UIAccess applications to prompt for elevation without using the secure desktop" the app would allow me to enter credentials for an admin when I did a remote session...... but for some reason this functionality seems to be broken and the only solution is to turn off the secure desktop completely, which (imho) is a no-go. My question, has anyone else encountered this? Is this GPO setting totally broken now, any solutions that leave the secure desktop turned on and allow me to use UIAccess tools with UAC process elevation? Thanks for all that try to help!
Intune Office365 and Quick Assist Install problems
Hello! Since last week Office 365 is not installing it’s frozen on “Install Pending”. (No Errors) *Also Quick Assist works only in one way (You can only receive help). *This issues are only on new freshly installed computers. (Al previously installed computers works fine) Has anyone faced this issue? Thanks.
quick assist deployment thru Powershell-GPO
Since that Microsoft is turned with quick assist to the Windows Store we cannot use Quick assist anymore. I cannot install / deploy it thru Powershell whatever i try thru GPO, manual, scheduled task etc, it will not work. The only way that the install succeeds is when go to the Store and download and install it when i am an admin. But i want to deploy Quick Assist thru Powershell... What i tried: #sets switches param ( [Parameter(Mandatory=$false)][Switch]$Install, [Parameter(Mandatory=$false)][Switch]$Uninstall, [Parameter(ValueFromRemainingArguments=$true)] $args ) #Log output results function LogOutput($Message) { $LogFile = "C:\temp\Quick-Assist.log" "$(get-date -Format 'MM/dd/yyyy HH:mm') $($Message)" | Out-file -FilePath $LogFile -Append -Force } #Start of Script If ($Install){ Try { LogOutput "***This script is used to install the new Quick Assist app that is from the Microsoft Store. It will also remove the old version***" $InstallAppX = Get-AppxPackage -allusers MicrosoftCorporationII.QuickAssist If ($InstallAppX.status -eq 'OK'){ LogOutput "[Info] Windows Store version of Quick Assist is already installed" #lets uninstall the old version. LogOutput "[Info] lets uninstall the old version" Remove-WindowsCapability -Online -Name 'App.Support.QuickAssist~~~~0.0.1.0' -ErrorAction 'SilentlyContinue' LogOutput "[Info] Old version of Quick Assist has been uninstalled" } If ($InstallAppX.status -ne 'OK'){ LogOutput "[Info] Installing the Windows Store version of Quick Assist..." Add-AppxPackage -Path "c:\quickassist\MicrosoftCorporationII.QuickAssist.AppxBundle" #Add-AppxProvisionedPackage -online -SkipLicense -PackagePath '.\MicrosoftCorporationII.QuickAssist.AppxBundle' LogOutput "[Info] Attempting to remove the old version of Quick Assist..." Remove-WindowsCapability -Online -Name 'App.Support.QuickAssist~~~~0.0.1.0' -ErrorAction 'SilentlyContinue' } LogOutput "[Success] The Windows store version of Quick assist has successfully installed and the old version has been removed." } catch [exception] { LogOutput "[Error] An error occurred installing Quick Assist: $($_.Exception.Message)" } } We are using windows 10 21h1-2 Problem with this script is also that it says it removes the old version and installed the new version successfully, and when i look with get-package.... it also states that quick assist package is installed, but it is not in the startmenu anymore.... How can i deploy quick assist best for many computers without Intunes or sccm?
Quick Assist Login Issue When Giving Assistance!!!!
Hi Team, I have windows 10 21H2. I have signed in while installing windows. I have outlook id, and for all windows apps, thats the account signed in with. But for everytime, when I need to assist someone, it asks me to sign in again. Its annoying. Anyway to skip this part? I tried to check the "Remember my sign in" but didn't had any luck. Please assit. Thanks, KarthikRemote Assistance and Quick Assist - Unable to maintain connection
As the IT Manager for a small firm I desperately need reliable remote connectivity to my users. The tools which work(ed) well in the Win 7 world (TeamViewer, MS Teams, others) seem to not allow control to most System level tools, (GPE, Dev Mger, etc). I recently rediscovered Remote Assistance and shortly after that Quick Assist. Unfortunately I am running into issues with premature disconnection of both tools. The connections appear to become established, but are terminateing almost immediately. The I do not recall a message being displayed for Remote Assistance, just the white screen; Quick Assist displays the standard message for it's end of session: Screen sharing has ended Either you or the person you are helping has ended screen sharing. You can either reconnect or close Quick Assist now. I have not yet deployed this to all users, so have a small population of which 2 do not work and at least one that does work. On the problem devices, I have BOTH items failing. That said I am still trying to narrow down which end of the connection is the issue. I was suspect that it was my end, but as I can connect to a third PC with no issues, I am unsure. I see very few posts on what appear to be similar issues going back 4 years. https://www.surfacetablethelp.com/2017/04/quick-assist-app-fails-not-working-in-windows-10-creators-update.html 1 - Internet properties => Advanced tab => Security uncheck "Do not save encrypted pages to disk" box 2 - Reset and Clear Recent Items and Frequent Places As best I can tell, the very first item in the article is not relevant to Quick Assist, but is to Remote Assistance. No other users have complained that BOTH tools are failing, so do not know if this is new or the same. All computers are Win 10 PRO V 1909 on a Domain. I was also able to connect from one of these to a Windows 10 Home V1909 not on the domain, but on my local Home LAN. I have tried with users connected both on and off our LAN (via Meraki VPN). FWIW, my home "Office" runs on a Unifi Controller and I am typically hard wired. I am unable to find any information on network requirements or trouble shooting the Quick assist app. I have also posted here: https://answers.microsoft.com/en-us/windows/forum/all/quick-assist/64aeae0c-2a3e-4d0e-bed5-a9c73a609b8c?tm=1598918869436Quick Assist is not remembering my Email credentials and asks me to enter it every time
Every time I want to connect to my friend and need to give them my code, I have to enter my Email address and sign into Quick assist. I don't want to do this every time, I want Quick assist to remember my credentials and keep me signed in. please upvote this feedback in feedback hub: https://aka.ms/AAb4kgd
