Calling a phone and playing a message from logic apps
Hi, My objective is to have a logic app that makes a server side outbound phone call, and plays a prerecorded message, that's it. I've been looking at https://github.com/Azure-Samples/communication-services-dotnet-quickstarts/tree/main/OutboundCallReminder but I'm getting lost in understanding all the moving parts. Is there a demo walkthrough article or webinar available ? Alternatively, is there a power automate connector available for this scenario ? Or has anybody done this just using REST API for Azure Communication Services ? A simplified sample would be exactly what I'm looking for. Stephane
Maximum call duration (PSTN & DirectRouting)
Does anyone knows if there is any call duration limit for PSTN and DirectRouting calls through MS Teams? Or if it can be configured on the phone system or calling plan? I could not find any information on the documentation about it, the only max duration I was able to find was for the MS teams meeting whose limit is 30 hours
Anyone here still using Snom phones? Incoming call glitch when using Edge Server
I'm noticing a glitch that is happening with our older Snom 710/720/D725 phones, doesn't affect our Audiocodes phones. I believe it is related to STUN / ICE. When we have an external user that is connecting via our Edge Server (either a remote IP phone or S4B App) and they call an internal extension where the user has a Snom Phone, the audio will drop out after 5-10 seconds. If the internal user with a Snom phone calls that person back, the audio is fine so it is only a one-way issue. Anyone dealt with this issue before?
incoming caller ID with Response Group showing number from previous call (PSTN only!)
Dear Community, we are facing a issue since about 11/2021 that incoming calls through RGS showing the false number. users only get the last telephone number from the previous call with new calls. all log files (like reporting database, or local s4b logs) are showing correct telephone numbers to the calls. only the S4B Client itself shows the previous caller id on an active call. the "standard" troubleshooting steps are already done (like clearing cache, etc...) - but this does not help. the problem seems similar to following threads: https://docs.microsoft.com/en-us/answers/questions/278753/incoming-caller-id-with-response-group-showing-sam.html https://docs.microsoft.com/en-us/answers/questions/520062/caller-id-issue-when-a-call-is-received-to-a-respo.html does anybody have similar issues...? or better, are there some solutions? overview: S4B 2019 Standard with May 2021 Update Office 365 semi-annual channel (so version 2021) s4b client: 16.0.13801.21148 We will try to update to the latest S4B Server Update (12/2021) because there are many fixes... but there is nothing in the change log which indicates a fix for this issue. Thanks!
authenticating with an access token
Has anyone tried authenticating with an access token (using -AadAccessToken or -MsAccessToken)? The old version of New-CsOnlineSession had an -OAuthAccessToken param, which accepted a jwt with the PS permissions in the scope, which one could obtain silently, and so avoid login. New-CsOnlineSession has been dropped and the SfB Connector is end of life in July and Connect-MicrosoftTeams does appear to support token for the telephony functions.
Initiate PSTN call from teams to public landline.
Hi all, This is my first post. I search on this concept thoroughly beforehand. But couldn't seem to find anything I have looked into the cloud communications part of the MS #GraphApi in order to make a proof of concept regarding: initiating pstn calls from a 3rd party program through Teams to a public landline. Looking at examples like: https://docs.microsoft.com/en-us/graph/api/call-redirect?view=graph-rest-beta&tabs=http#example-3-forward-a-call-to-a-pstn-number I would imagine that I might be able to something along the lines: User1 in company Contoso activates a method in 3rd party program. Which sends a command to a call bot The call bot initiate a connection to User1 in company Contoso On reply (preferably automatic) The bot calls the designated landline from the 3rd party program When the PSTN call is accepted by UserB in Acme Inc. The call is "merged" and the bot leaves the call. Is this even doable ? Have someone made something similar. If there is another solution that is easier that is also very much welcome. Looking much forward to your comments.
SIP trunk translation issue
Hello, I am using E164 format to call outside, I need to add 99 before full number ( 99+4412345678), I applied the rule on Trunk configuration, however when I make the call I still see +4412345678 without 99 ( I am using Wireshark on mediation server). What I am doing wrong ?
Leaving a voicemail for oneself
This an odd one. We are 100% SfB online From time to time a user will be driving into work and want to leave a voicemail for themselves, as a reminder when they get in. This used to work in the past, however now they get a message saying "This feature is not currently available" Seems related to Skype resolving their mobile number to their contact and then is calling them-self. When the you should get transferred to voicemail you get the error. Anyone have any ideas? Thanks LTEnable RTP latching | SFB Trunk Configuration
Hello Community , I have a SFB 2015 deployment where we were consistently saw audio lags of 15 seconds for incoming PSTN calls when "Enable RTP Latching" was not enabled on the trunk configuration. Audio codes SBC's did not suffer from this problem but Ribbon SBC's did. So we had to set up a trunk specific config for Ribbon with this option enabled. Does anyone know exactly what "Enable RTP latching" is doing ? Documentation is sketchy at best and i cant glean anything from my log captures. Thanks for your help
