phone system
13 TopicsTeams Phone System - Remove Country Code?
Hi, We use the Teams system with direct routing from Gamma. I can't figure out on how to amend the Caller ID. Whenever someone calls one of the teams numbers, the number comes through with the country code of '+44'. I could call the number from landline or mobile and it comes through as +44. We need it to show '0' rather than '+44'. Reason behind this is because all of our numbers in AD are added in the '0' format rather than the '+44' format. Teams only adds the full name if the number matches exactly in AD. For my name to appear when dialling my colleague above I need to change my number to +44 in AD. Has anyone else come across this issue? I have logged with Microsoft support and awaiting to hear back. I have tried Dial Plans and Caller ID policies with no luck.Solved28KViews1like4CommentsTeams Phone System
Going to be going down the Teams Phone system route soon, although we have a call centre software for our main customers, we have an internal helpdesk of 5 users and I wanted to know if Teams Phone system would be a better option for the small 5 person team. Would the 5 person team be able to see each other in Teams as far as who was 'available' for a call and who was 'at lunch', or 'in a call'. Or will just just see the usual Teams presence states. ThanksSolved2.1KViews1like3Comments