Founders Hub billing issue - stuck between Microsoft and ISV with no resolution path
Hi everyone, I'm reaching out to the community because I've hit a wall with standard support channels and hoping someone from the Founders Hub team or other founders who've faced similar issues can help. QUICK SUMMARY I'm a Founders Hub participant who got charged ~€1,000 for using Claude (Anthropic) models through Azure AI Foundry. I assumed these were covered by my $25k Sponsorship credits since: • I used ai.azure.com (not a separate marketplace) • There was no clear warning about separate billing • There's no way to monitor Marketplace spending in Founders Hub THE PROBLEM: I'm stuck in a loop: • Microsoft says "contact the ISV for refund approval" • Anthropic says "billing is handled by Microsoft, not us" • The "Support" link Microsoft points to redirects back to Microsoft Support I've sent detailed emails explaining this circular situation. Support keeps responding with the same copy-paste policy text, ignoring my request for escalation. MY ASK 1. Is there a dedicated support channel for Founders Hub billing issues? 2. Has anyone from the Founders Hub team dealt with similar Marketplace confusion before? 3. Any founders here who successfully resolved unexpected Marketplace charges? I'm not trying to get something for free - I already paid the first invoice (€460). I just want help with the second invoice that surprised me a month later. The Founders Hub program has been great otherwise, but this experience has been really frustrating. Any pointers would be hugely appreciated. Thanks! Bartek
Founders Hub Application Blocked - LinkedIn Linked to Previous Startup Account
Hello Microsoft Community, I'm hoping someone here might be able to offer some guidance or point me in the right direction regarding an issue I'm facing with a Microsoft for Startups Founders Hub application. I recently applied for the Founders Hub program for my new startup using my LinkedIn profile as required. My application was rejected with the reason given: "your startup has already been accepted into Microsoft for Startups Founders Hub." I believe this happened because my LinkedIn profile is still associated with a previous startup I founded and exited several years ago. That previous membership was tied to an old email address that I no longer have access to. It seems this persistent link between my LinkedIn profile and my old startup is preventing my application my new startup from being processed based on its own merits. I'm unable to submit a support request through the official Founders Hub channel as I'm consistently redirected to funding application page. Does anyone in the community have experience with this specific type of identity conflict? Is there a particular team or escalation path within Microsoft for Startups that handles these kinds of legacy account association issues for the Founders Hub, especially when standard support channels might be slow or difficult for unique cases like this? Any advice or pointers on how best to get this resolved would be greatly appreciated, as I'm currently blocked from proceeding with the Founders Hub for my new venture. Thank you for your time and help!Fast Practices for Founders - A New Video Series for Startups
“Fast Practices for Founders” is a series of concise videos designed to answer your Azure AI-related questions in under 2 minutes. These videos provide quick solutions to help you and your startups overcome challenges efficiently, allowing you to focus on innovation and growth.
London Reactor Founders Breakfast Club - April 2024
Hey Everyone! Thanks for joining our first Founders Breakfast Club, dedicated to Microsoft for Startup members! We hope you enjoyed the event and found it useful networking amongst like minded individuals. This is a new event we are running and we want YOUR help to shape it! Let us know what you think using this form - https://forms.office.com/r/Psp8776u8t Below you can find the resources shared throughout the event and the contact information of the speakers. Up Next: Microsoft Build 2024 Resources: Want to attend events? Visit our Reactor Website: https://aka.ms/ReactorWeb Join our community Meetup group: https://aka.ms/ReactorLDNmeetup Watch all of our Live and On-Demand content on our YouTube channel: https://www.youtube.com/@MicrosoftReactor Speaker contacts: Microsoft for Startups Anne-Claire Lo Bianco Microsoft Reactor Rav Khokhar - Program Manager HSBC Innovation Banking Kofi Siaw Expert Network Liam Hampton - Senior Cloud Advocate & Software Engineer Chris Noring - Senior Cloud Advocate & Software EngineerMicrosoft for Startups and Reactor: Oxbridge AI Founders Matchmaking Event
Hey Everyone, Thanks for joining us this evening. We hope you had great fun and found it useful. Please find the resources and speaker contact details from the event below: Resources: Founders Hub Breakfast Club Reactor Events Speakers Contact: Liam Hampton X (Twitter) LinkedIn Xisen Wang LinkedIn Anne-Claire Lo Bianco LinkedIn Dr Ian McDonald LinkedIn Ibra Diouf LinkedIn Vikas Arora LinkedIn Chris Noring LinkedIn Maria Oliver LinkedIn Juliette Souliman LinkedInEmpowering the AI Generation: Microsoft's Open-Source Initiative
In a world increasingly driven by open collaboration and community-driven innovation, Microsoft has undergone a remarkable transformation. The tech giant is on a mission to provide students, startups, AI developers, and entrepreneurs with the tools and resources they need to build groundbreaking solutions. Embracing open source is at the heart of this journey.Transforming Data Analysis with Power BI and AI
In this episode of the series "From Idea to A.I," the guest Karine Lago, who is an expert in Business Intelligence, author of three technical books published on Power BI, and a Microsoft MVP, will also be joined by Letícia Smirelli, who is also a Business Intelligence specialist and recognized by the MVP Program. They will show us how to transform data into intelligent insights with Power BI and Artificial Intelligence. They will demonstrate how we can use these two incredible tools to create interactive dashboards and reports that can be shared with others, enabling them to make smarter and faster decisions.
