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penuelakom's avatar
penuelakom
Copper Contributor
Sep 30, 2026

Founders Hub Account Inaccessible — LinkedIn SSO Locked, Two Tickets Open With No Response

Hi everyone,

I'm a Microsoft for Startups Founders Hub member based in Nigeria and I've hit a frustrating wall I can't get past through normal support channels.

The Problem:
My Founders Hub account was registered via LinkedIn SSO. My LinkedIn account is now permanently locked and inaccessible. I cannot recover it because:

  • LinkedIn's ID verification does not accept the Nigerian NIN slip format
  • Phone OTP recovery is not working — SMS codes never arrive on my number
  • LinkedIn's account recovery flow has not resolved the issue

This means I am completely locked out of my Founders Hub account despite having an active Azure subscription and active credits.

What I Need:
I need my Founders Hub account transferred from the locked LinkedIn SSO to my email address: mailto:email address removed for privacy reasons

Support Tickets Filed:
I have raised two support tickets through the Azure portal but have received zero human response:

  • Case ID: 31af6335-8101cfc1-7de21bf0-e3e9-4880-95da-1279aa4af091
  • Tracking number: 2609250050003463

Is there anyone from the Founders Hub team or a founder who has resolved a similar LinkedIn SSO issue who can help or escalate this?

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