OneDrive / SharePoint data loss after nonprofit licence issue – recovery deadline in a few days
Hello, I am posting here because I am facing a critical Microsoft 365 / OneDrive / SharePoint data loss situation for my nonprofit organisation, and I urgently need advice or escalation. We had a Microsoft nonprofit/donation licence. It seems that this licence was stopped, removed, or changed, and I was not properly notified. Since then, I have lost access to my OneDrive / SharePoint data. The local OneDrive folder still exists on my devices, but almost all files are only cloud placeholders. On an older Windows PC, when I try to copy files, I get: 0x8007016A: The cloud file provider is not running The files show: Availability status: Available when online So the local devices do not contain the full files. The real data would need to be recovered from Microsoft / SharePoint / OneDrive recovery systems. I was advised to assign a nonprofit Microsoft 365 Business Basic licence. I did this. After that, the SharePoint domain became reachable again, but OneDrive opened as an empty space. It looks like a new empty OneDrive was provisioned instead of restoring the previous content. I also get an error when trying to access the organisation’s SharePoint / Teams-related area: “An error occurred while retrieving the SharePoint URL for this channel.” I opened two nonprofit support tickets: Case 2607080040005145 – opened two days ago, no response / no callback Case 2607090040007719 – opened yesterday, also nonprofit support I have not been called back, and time is running out. From what I understand, if the OneDrive / SharePoint data was deleted or deprovisioned around mid-June, it may be permanently deleted in about 4 or 5 days. This would be catastrophic for my organisation, as the files include administrative documents, contracts, grants, educational projects, accounting files, communication files and archives. I am now also trying to reach Data Protection / Data Recovery support, but I am posting here in case someone has experienced the same situation or knows how to escalate this properly. What I urgently need is not a new empty OneDrive. I need the former OneDrive / SharePoint content to be restored, or at least for someone to confirm whether it is in deleted sites, archive, retention, recycle bins, secondary recycle bin, or another recovery layer. Has anyone managed to recover data after a nonprofit licence stopped or after a OneDrive was reprovisioned empty? Is there a specific team, escalation path, PowerShell recovery process, Microsoft 365 Archive, or SharePoint recovery route that I should request? Any help would be extremely appreciated. I may only have a few days left before permanent deletion. Kind regards, A nonprofit Microsoft 365 admin
Launching DIY Data Control for Nonprofits
I want to create a library of open-source resources that helps self-taught IT champions in nonprofit organisations build fully governed, secure shared data systems. I have plenty of ideas about how to do this, but before I press ahead, I want to listen to the people I hope to support to ground those ideas in reality. For my first project, I want to draw on part of the Microsoft ecosystem, which provides some useful tools for safely building your own data systems: Microsoft Learn: Microsoft provides a wealth of free learning resources. I use them a lot and they are as good as other resources that I have happily paid for. The two big barriers to using them are finding time and working out where to start. The Common Data Model for Nonprofits: This is an open-source resource from Microsoft, it describes the tables of data that a nonprofit organisation needs, and the relationships between them. Once you add your own data it becomes a shared functioning model of your organisation. Role based column and row level security: This is the revolutionary part that lets you safely replace scattered spreadsheets with a single, comprehensive, shared model of your organisation. It lets you decide exactly which parts of which records people are allowed to see or change, so everyone who interacts with your shared model can only see and change the things that they need to. Model-driven Power Apps and Power BI: Once you have a detailed model of your organisation with governance baked into it, adding tools to interact with it becomes straightforward. Both Model-driven Power Apps and Power BI can understand the structure of your organisation from your model, and they will respect the governance policies that you built into it. In theory, these should provide all the tools you need to bring together scattered data in siloed spreadsheets into a single, secure, auditable shared source of truth. But there are gaps, and I want to find out what guides, signposts and tools would be needed to bridge them. Later I will want to explore the features that you could add with Copilot Studio if you wanted to. Once you have established a clearly defined, precisely secured data environment, Copilot Studio can provide the tools to develop and deploy AI agents safely. But for now, I will focus on the foundations of well-defined, well-governed, accessible data. If you have any thoughts about this project then I would love to hear them, and I’d especially like to find out what pain-points there are that I can target. So please do get in touch. Patrick Killeen Head and Heart CIC email address removed for privacy reasons https://www.headandheart.info/ This work is released under the MIT Licence and is available at https://github.com/head-and-heart-cic/public/blob/main/in-practice/2600707-launching-diy-data-control-for-nonprofits/README.mdBuild It Yourself? Part 1: A Proportionate Architecture
How can a smaller nonprofit organisation centralise data for people who haven't been hired yet, working in departments that don't exist yet, doing work that no one has thought of yet? Here’s the architecture for a possible solution that takes advantage of Microsoft's shared responsibility policies. I will go on to test to see if it’s feasible for a small nonprofit organisation with self-taught IT champions. https://headandheart.info/in-practice/20260714-build-it-yourself-part-1-a-proportionate-architecture/
Goodstack-Validated Nonprofit Rejected After Forced Resubmission — No Escalation Path
I am posting this because Microsoft Elevate frontline support told me there are no further escalation paths available, and I believe this may affect other nonprofits. Timeline of facts: - June 19, 2026: Goodstack, Microsoft's authorized validation partner, confirmed our nonprofit (Opera Verace Foundation, EIN 33-2305878, California 501(c)(3)) was approved for Microsoft nonprofit grants and discounts. - June 23, 2026: Microsoft Elevate support informed me the original application was in an unrecoverable system error state due to an unrecoverable error in their system, and they instructed me to resubmit under a different email address. I only had one email directed to my business email and asked if I could use a Yahoo email. - June 30, 2026: The same Elevate representative confirmed in email to me that using a Yahoo email address as a temporary workaround was fully supported and "the correct and supported path forward." - July 2026: A different Microsoft Validation Team (not the one I had worked with originally) rejected the resubmission (likely due to use of a yahoo.com email as my business email address) and demanded documents not listed in the published eligibility requirements, including a bank statement. They stated the original Goodstack approval cannot be reinstated. - When I pointed out that Goodstack's validation was never rescinded, that my organization's nonprofit status can be confirmed on propublica online, and that the resubmission existed solely due to Microsoft's own system error and instructions, I was told this was a determination of another team and no further escalation paths exist. The core issue: Goodstack validated our organization on Microsoft's behalf. Microsoft's own system error forced resubmission. Microsoft's own representative authorized the (incorrect) workaround in writing. The Validation Team is now treating the workaround submission as a brand new independent submission requiring extraordinary measures for re-validation, ignoring the Goodstack validation, ignoring the request to check propublica, and ignoring the fact that thier reuest for additional documents is nowhere to be found in Microsoft's own document requirements in Microsoft's published nonprofit eligibility policies. Ticket number: 2606210040000788 Is anyone at Microsoft able to escalate this to someone with authority over the Validation Team? Has anyone else encountered this after being directed to use a personal email for resubmission?
Free Clinic Declined for Mission Alignment, Need Manual Review
Hello, We are seeking guidance on how to obtain a manual review of our Microsoft Nonprofit eligibility determination. Organization: Free Clinic of Rockingham County EIN: 56-2003143 Website: https://freeclinicrc.org We are a 501(c)(3) nonprofit organization and have already been successfully validated through TechSoup. We recently received the following determination from Microsoft: "While we acknowledge that you are a nonprofit, we were unable to confirm your organization's mission or its alignment with our program requirements." Our mission, which is published on our website, is: "It is the mission of the Free Clinic to recognize the right of low-income, uninsured citizens of Rockingham & Caswell County to have access to health care that compassionately meets their basic medical and pharmacy needs." https://freeclinicrc.org We provide healthcare services to low-income and uninsured individuals and believe our charitable activities align with Microsoft's published nonprofit mission criteria, including relief of poverty and improvement of social welfare. [techcommun...rosoft.com], https://microsoft.github.io/Nonprofits/ Our challenge is that we cannot find a way to request reconsideration. The nonprofit portal only displays the declined status, and the chatbot redirects us without providing an escalation path. Can a Microsoft moderator or nonprofit support representative advise: How to request a manual eligibility review? Whether additional documentation can be submitted? The appropriate contact for nonprofit eligibility escalations? We would be happy to provide our IRS determination letter, Form 990, patient eligibility guidelines, annual reports, or any other documentation needed. Thank you for any assistance.
📅Don't miss: Microsoft Elevate FY27 Partner Kickoff (Virtual Event)
The Microsoft Elevate FY27 Partner Kickoff returns this year as two focused, virtual experiences—one for Nonprofit and one for Education—so you can engage more deeply with the insights most relevant to your business. These sessions are designed to help you align early to FY27 priorities and accelerate your go-to-market strategy with clarity and confidence. Join to: Align to Microsoft Elevate FY27 strategy and investments Build and sell AI, Copilot, and cloud solutions Unlock programs, incentives, and co-sell opportunities Choose the experience that matches your business focus and gain actionable guidance to drive pipeline and stay competitive in the year ahead. 👉 Register here: FY27 Microsoft Elevate Partner Kickoff (Nonprofit) – September 1 FY27 Microsoft Elevate Partner Kickoff (Education) – September 2715-123195 Error - can't get help
I'm getting this error. By the looks of the rest of the forum there's some corrupted record for our account. I raised a ticket a week ago but there isn't a way to follow this up. Does anyone have a support number where I can reach Microsoft on this? If I use the online chat it just wants to raise another ticket, which seems a bit pointless. I get that support for this stuff is light but anyone know how long I might need to wait?
Microsoft 365 Global Admin Account Recovery
I am the only Global Administrator for my nonprofit organization's Microsoft 365 account. Around May 20, 2026, I contacted Microsoft because I was locked out of my administrator account due to authentication issues and could no longer access the Microsoft Admin Center. The issue is that when I try to sign in to the Admin Center, Microsoft attempts to send a verification code to my old cell phone number, which I no longer have access to. Because of this, I am unable to complete the sign-in process and manage my organization's Microsoft 365 environment. Since then, I have been working with multiple Microsoft support representatives and have received conflicting information throughout the process. I was instructed to add TXT records to my domain hosted through Hover to verify ownership of the organization. At one point, I was told the verification was successful. The next day, I was told Microsoft could not see the records. I then contacted Hover support and had them verify that the records were correctly added. Later, Microsoft informed me that they could see the records and that verification was successful. It has now been approximately 20 days, and I still do not have access to my administrator account. Communication has slowed significantly, and when I request updates or ask about next steps, I receive little or no response. As the only Global Administrator for a nonprofit organization, this situation is preventing me from managing our Microsoft 365 environment, users, licensing, nonprofit benefits, and other administrative functions. Has anyone else experienced a similar situation with Microsoft 365 account recovery or administrator verification? If so, how long did it take to resolve, and were there any additional steps you had to complete? I am trying to understand whether this timeline is normal and what I should expect next. I also wish Microsoft had a way for customers to look up support cases online by entering a case number and viewing the current status, updates, and progress notes. At this point, all I am trying to find out is whether my case is still being actively worked on, what progress has been made, and what the next steps are. If anyone from Microsoft sees this post and would like additional information, I would be happy to provide my support case number privately.
Approved 29 May but Nonprofit Hub stuck at "still being reviewed" — case 2605290040003233
Our nonprofit, MINDFUL PEACE BUDDHIST ASSOCIATION USA INC, applied through nonprofit.microsoft.com on 29 May 2026 and was approved the SAME DAY: we received Microsoft's approval confirmation email on 29 May, and Goodstack has since confirmed in writing that our application was verified, approved, and fully processed. Validation is complete — this is not a pending review. However, when we sign in to the Nonprofit Hub as the tenant's global admin (tenant: mindfulpeace.onmicrosoft.com), it still shows "Your organization's eligibility is still being reviewed," and no offers are claimable. Brief history: - 29 May: applied; approval confirmed same day by both Microsoft and Goodstack. - Shortly after: the Hub showed "Under Review," then became fully blocked with error 715-123195. - We opened case 2605290040003233. After escalation, the 715 block was cleared around 10 June — the Hub now loads normally. - But the status remains stuck at "still being reviewed," contradicting the completed approval. Everything else works normally on the same account: Microsoft 365 admin center, myaccount.microsoft.com, sign-in, MFA. The issue is isolated to the Nonprofit Hub status not reflecting the already-approved eligibility. I also have to be candid about the support experience, because it is why I am posting here. Over two weeks across multiple frontline contacts: - Replies have been near-identical troubleshooting templates (VPN, browser, wait 24 hours) for steps we had already completed and documented in writing from the first email. - At one point we were told we had "not responded," when our reply with all requested information had already been sent. - We were promised an update within 24–48 hours; it never came. - We asked four direct questions — which team is handling the case, what action has been taken, the internal reference, and the timeline — and to this day none has been answered. I understand frontline advocates may not have backend access, and I'm not blaming individuals. But after two weeks, a small nonprofit should not have to spend this much effort to receive a benefit that was already approved on day one. The fix appears simple: sync the already-approved eligibility record to our tenant so the offers become claimable. Could a Microsoft team member please look into case 2605290040003233? It has been 9+ business days since same-day approval, and our organization is waiting on these benefits to operate. Thank you.Missing nonprofit SKUs
Since the beginning of May, several SKU's have disappeared from the nonprofit pricing billing agreement. These include all of the Entra and Intune licenses which are not packaged, Entra Suite, P1 and P2, Intune and Mobility & Security E3 and E5. Were these SKU's purposely removed or is this in error?