Help.I have 365 Premium subscription, it hasn't expired, but I lost access to Copilot on phone.
I'm an Office 365 premium subscriber. I used to be able to use Copilot normally on Office on both my computer and iPhone, but now I can only use Copilot on Office on my computer. When I try to use Copilot on Office on my phone, it says: 'It seems you don't have a valid license. To get access, please contact your admin.' Before this problem happened, I sent an invite link to someone else to use Office 365 with me, and then I clicked the invite link myself on my phone using my subscriber account, and it showed that I successfully joined the sharing. After that, I couldn't use Copilot on Office on my phone anymore. Even though my subscription account is still shown as the organizer in the Family group and my subscription hasn't expired, it seems like I lost access to Copilot on my phone.Understanding Microsoft 365 Copilot Risk Surface and Mitigations
Microsoft 365 Copilot acts on the access users already have. It does not grant new permissions — it is a force multiplier that makes existing access faster and easier to discover, aggregate, and act on across Microsoft 365. That speed and accessibility can also amplify existing security and governance gaps. In environments with overshared content, excessive permissions, or inconsistent governance, users may gain faster access to sensitive information than organizations realize. It’s a shift that carries important security implications organizations should understand before scaling deployment. Customers with Microsoft 365 E5 licensing may already have access to many of the tools that can help identify and reduce Copilot-related risk, but licensing alone does not reduce exposure. What’s often missing during early Copilot deployments is a clear understanding of the risk surface itself: what data is exposed, who can access it, and through which vectors.
Company-Wide Copilot Prompt Library (Enterprise)
Question Regarding Organizational Prompt Import Fields I'm working on importing prompts into the Microsoft 365 Copilot Organizational Prompts library using the CSV import process. According to the documentation, each prompt can include the following fields: Title Display Prompt Prompt Language Task Type Department Supported Apps Description My question is: Which of these fields accept administrator-defined free-form text, and which fields must use predefined Microsoft-supported values when importing prompts via CSV? For example, the documentation appears to indicate that: Language uses supported locale values (such as en-US, es-ES, etc.). Task Type uses supported task type values (such as Analyze, Create, Edit, etc.). However, it isn't clear whether fields such as Department and Supported Apps also require predefined values, or if administrators can enter their own custom values. Specifically, I'm trying to determine: Which fields accept free-form text? Which fields require values from a Microsoft-defined list? For any fields that require predefined values, where can the complete list of valid values be found? Reference: https://learn.microsoft.com/en-us/microsoft-365/copilot/organizational-prompts#prompt-fields-reference Any input would be very much appreciated! Thank you!
[Japan region] Copilot Cowork not showing in the agents list despite all settings enabled
Hello, I'm based in Japan and my tenant region is Japan. I'm trying to enable the now-GA Copilot Cowork for my tenant, but Cowork does not appear in the agents list in the Microsoft 365 admin center, so I can't deploy it. Environment: Location / tenant region: Japan License: Microsoft 365 Copilot (assigned to target users and the admin account) All prerequisites appear to be in place and verified: Anthropic (AI provider acting as a Microsoft subprocessor): enabled Usage-based billing (Copilot Credits): enabled Discovery setting "AI experiences enabled by usage-based billing": set to allow users to discover and use Issue: Even with all of the above enabled, searching for "Cowork" under Integrated Apps → All agents returns no result. It also does not appear under Copilot → Settings → View all. As a result, I cannot deploy it to users, and Cowork does not show up for users at m365.cloud.microsoft either. Questions: Is there any additional setting required to make Cowork appear in the agents list? For a tenant in the Japan region, if there is a delay before the Cowork agent is provisioned after GA, what is the typical timeframe, and is there a way to check the rollout status for my tenant? Is there a specific admin role (e.g., AI Administrator) I should double-check on the account performing these steps? If anyone in the Japan region has resolved the same issue, I'd appreciate hearing how. Thank you.
Has Anyone Successfully Used the Fabric Data Agent Connector with Copilot Agent?
Hi everyone, I'm facing an issue with a published Copilot agent in the Microsoft 365 app channel. The agent is configured with the Fabric Data Agent connector along with documentation as knowledge sources. However, while the agent works as expected with the Power BI connector, it fails to return responses when using the Fabric Data Agent connector in the Microsoft 365 app I understand the Fabric Data Agent connector is still in preview, but I wanted to check: Has anyone successfully used the Fabric Data Agent connector with a Copilot agent in the Microsoft 365 Copilot app? Is this a current limitation of the Microsoft 365 app channel or the preview connector? Are there any known workarounds? Is there any estimated timeline for the Fabric Data Agent connector to reach General Availability (GA) and support the Microsoft 365 app channel I'd appreciate any insights or experiences from others who have tested this scenerio Thanks!
Need live support to get rid of Copilot and resolve billing
How do I contact a live support agent to get rid of Copilot and address billing issues? I need a passkey but cannot get one or contact a live support agent any other way the system has been running me around in circles. When I call the support number I need a passkey. But I cannot get a passkey under my admin support options. I subscribed directly through Microsoft and am the admin and sole user. I urgently need to get rid of Copilot from Word so I can use a specialized AI software for my business. It is designed to work in Word but has known conflicts with Copilot. The new software suggests change to my documents but cannot implement them because of Copilot. This interference is a known issue. Buying a second Business Standard subscription without Copilot and switching to that has not resolved the problem. I have tried logging out and in again, and clearing my cache. I am using the desktop version of Word. Billing and subscriptions are also an issue. My Business Standard plus Copilot subscription says "expired" and the three dots by the product don't give me any option to cancel or manage the subscription. But I also got a notice on June 18 that the annual subscription had been renewed, and that it will renew again in one year. I have not paid the most recent invoice. I don't want to test whether I would get more options by paying, since I don't want the copilot subscription and it is marked expired. I would appreciate any help on (1) disabling Copilot without disabling other connectors and (2) contacting a live person to address billing issues.
Prevent Copilot capacity pack from being consumed by Copilot Cowork
I’m looking for guidance on how to prevent a Copilot capacity pack from being used by Copilot Cowork while keeping the pack available for Copilot Studio agents and Power Apps. From what I understand, the prepaid Copilot capacity can be applied through billing or capacity settings, but I want to make sure it is not consumed by the Cowork or Microsoft 365 Copilot. I’m looking for the correct admin-side configuration to exclude that service, or to detach the capacity pack from it without breaking other usage. Additionally, I noticed that when mapping the capacity pack to an Azure subscription, there is no option to select a resource group. Is there any way to select a subscription? Ref. Link: https://learn.microsoft.com/en-us/microsoft-365/copilot/usage-based-billing-overview-copilot-credits Any official guidance or practical steps would be appreciated. Thanks in advance.
