Is it expected that Teams Enterprise users cannot enable Teams Live Chat?
Our organization uses Partner Success Core Benefits and it includes: Microsoft 365 Business Premium (without Teams) Teams Enterprise When I try to enable Live Chat in the Teams admin center, I get this message: “You can't access this yet: At least one member of your org needs a MS 365 Business Basic, Standard, or Premium license to receive customer chats.” But ironically, our employees are on Business Premium — just the “without Teams” version — plus Teams Enterprise. To me, this combination feels like it should be more than enough to use something like Live Chat. I might be missing something, but it’s strange that a higher‑tier Teams license (Teams Enterprise) doesn’t satisfy the requirement, while the entry‑level Business Basic does. It leaves us in a situation where we seem to have all the right capabilities, but the system still blocks Live Chat activation because it doesn’t “recognize” the license combination. Has anyone else experienced this? Is this an expected limitation? Is there an official explanation or roadmap from Microsoft about supporting the new “without Teams + Teams Enterprise” model for Live Chat? I want to understand whether this is a temporary gap, a bug, or something intentional. If this affects others too, maybe Microsoft could clarify or reconsider how Live Chat checks license eligibility. Thanks in advance to anyone who can share their experience or insight.