Hacked account / lack of live agents
I’m extremely frustrated with the process of trying to recover my Microsoft account. My account was compromised, and the person who got into it changed the email address associated with the account. Because of that, my original email is no longer recognized, and I cannot sign in or use the normal password recovery process. I have tried the recovery form, the Sign-In Helper, Microsoft support pages, chat support, phone support, and multiple other suggested recovery routes. Every single option seems to send me back to another automated system, another bot, or another page that eventually circles me back to the same place I already started. I have also run into technical errors when trying to start support chat, including the system trying to use my phone number as a UPN and failing because it expects an email-format username. At this point, I feel like I am being blocked from even reaching a real person who can properly review what happened. This is becoming a serious issue for me because I am a college student and I rely on my personal Microsoft account for access to services, files, applications, logins, and other resources I need to complete my schoolwork. Not having access is actively interfering with my ability to work efficiently and keep up with my responsibilities. I understand that Microsoft has security procedures in place to protect accounts, and I am fully willing to verify ownership. I can provide previous account information, old passwords I remember, devices I have used, purchase information, and other identifying account details. What I need is an actual support representative who can review the situation instead of being continuously redirected through automated recovery tools that are not resolving the problem. I am not asking for security to be bypassed. I am asking for a legitimate way to speak with someone who can help me recover an account that was taken over and had its sign-in information changed. If anyone from Microsoft Support sees this, or if anyone has successfully recovered an account after the primary email/alias was changed by an attacker, I would greatly appreciate guidance on how to reach the correct department or escalation team.
Is it expected that Teams Enterprise users cannot enable Teams Live Chat?
Our organization uses Partner Success Core Benefits and it includes: Microsoft 365 Business Premium (without Teams) Teams Enterprise When I try to enable Live Chat in the Teams admin center, I get this message: “You can't access this yet: At least one member of your org needs a MS 365 Business Basic, Standard, or Premium license to receive customer chats.” But ironically, our employees are on Business Premium — just the “without Teams” version — plus Teams Enterprise. To me, this combination feels like it should be more than enough to use something like Live Chat. I might be missing something, but it’s strange that a higher‑tier Teams license (Teams Enterprise) doesn’t satisfy the requirement, while the entry‑level Business Basic does. It leaves us in a situation where we seem to have all the right capabilities, but the system still blocks Live Chat activation because it doesn’t “recognize” the license combination. Has anyone else experienced this? Is this an expected limitation? Is there an official explanation or roadmap from Microsoft about supporting the new “without Teams + Teams Enterprise” model for Live Chat? I want to understand whether this is a temporary gap, a bug, or something intentional. If this affects others too, maybe Microsoft could clarify or reconsider how Live Chat checks license eligibility. Thanks in advance to anyone who can share their experience or insight.