VPP Apps on DEP iPadOS Devices Do Not Automatically Update Error code: 0x87D13B9F
We're in the process of migrating to Intune and we're starting with DEP devices. However we've noticed that as applications are updated in the App Store, the device itself is not updating the applications automatically but requires human intervention. Today we checked one of the devices and saw that the update failed with error 0x87D13B9F: Application attempted to install 9/30/2021 6:43:12 AM App installation failed 9/30/2021 4:13:53 AM Hide details Error code: 0x87D13B9F An app update is available. Available apps can be updated using Company Portal and required apps will auto-update on device sync. Suggested remediation This code is returned when a VPP app is installed but there is a newer version available. Our Apple VPP token is configured for automatic updates: The Microsoft documentation confirms that: Automatic app updates - Choose from Yes or No to enable automatic updates. When enabled, Intune detects the VPP app updates inside the app store and automatically pushes them to the device when the device checks in. Note: Automatic app updates for Apple VPP apps will automatically update for both Required and Available install intents. For apps deployed with Available install intent, the automatic update generates a status message for the IT admin informing that a new version of the app is available. This status message is viewable by selecting the app, selecting Device Install Status, and checking the Status Details. All this to say that this configuration should be working as the application in question is required But it's not happening automatically Did we miss something somewhere? Any advice is greatly appreciated. References: https://docs.microsoft.com/en-us/troubleshoot/mem/intune/troubleshoot-app-install https://docs.microsoft.com/en-us/troubleshoot/mem/intune/app-install-error-codes https://docs.microsoft.com/en-us/mem/intune/apps/vpp-apps-ios#upload-an-apple-vpp-or-apple-business-manager-location-token 0x87D13B9F App Install Error - Microsoft Tech Community
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