Can't connect Outlook 2016 to my O365 Mailbox
Scenario: I have an Office 365 account with the email foo@contoso.com I have an old MSA account with the email foo@contoso.com Windows 10 - Creators Update (but tried this with a fully patched version immediately before updating to Creators Update Outlook 2016 latest (installed from Office 365 In the past, I had no problem with this. I login to Windows 10 with my MSA account. Within Windows 10 => Settings => Accounts, I see my MSA account listed as "Outlook" and can firm it's using a Hotmail server to sync. When I try to add another account in Windows 10 for Exchange using the same email, it tells me that email is already in use. When I try to add my Office 365 account to Outlook, it constantly rejects the credentials I enter. Instead, it re-prompts me to enter the credentials... except it autofills my email as "MicrosoftAccount\foo@contoso.com". No matter if I use my Office 365 (Azure AD) password with what's provided or if I remove "MicrosoftAccount\" from the email address, Outlook refuses to connect to it. The behavior is that because I'm using the same email, Outlook now assumes it's an MSA account and refuses to use the domain with the autodiscovery DNS entry for my domain to resolve to O365 Exchange servers to lookup the account. The result: I can't use Outlook 2016 for my Office 365 email. This was not the case in the past. I rebuilt the same machine in September 2016 and had no problem with this same setup. So something changed in Windows 10 / Outlook 2016 to impact this.
Outlook Desktop Profile photo not showing
Hi Team We have hybrid environment and just recently migrated almost all mailboxes to EXO. Now I am having some problems with the profile photo not showing in Outlook Desktop Client only. The profile photos are showing correctly everywhere else across the O365 - Teams, Outlook OWA, Outlook mobile, but not on the desktop client. I tried manually applying via set-userphoto cmdl, but still not showing on the desktop client. Any ideas where I should focus to fix this and how to make it work seamlessly in the future ?
"Your recipients couldn't be given access to the file" - Sharing via Outlook from OneDrive
Hi, I recently made a change to the Default sharing options in SharePoint/OneDrive via our 365 Admin Centre. And since then, whenever a user in our tenant attaches a OneDrive file to an email as a Sharing Link via the Recent Files button, the email sender gets an instant email response from Outlook saying "Your recipients couldn't be given access to the file" + [long GUID]. The sent email is still received, and the recipient is able to access the email. But getting the error message is making my users question whether the system is working (understandably). The background to this is that it only started when I made change to the Default Sharing Settings in the SharePoint Admin Centre. The Default had previously been Anyone and I wanted to change that to Direct: Specific People. I am happy for users to still share files with Anyone, I just don't want it to be the Default option. Side note: I feel that people are intending to share with a specific colleague but by defaulting to 'Anyone with a link' and then typing in the recipients name my users think they are sharing with just an intended colleague whereas actually they are sending a specific colleague an anonymous link, which is now set to expire after 3 days, where again the default was previously 'never'. I logged a call with Support and the man who rang basically told me that the system was working correctly, and the 'fix' was to change the Sharing permissions in SharePoint/OneDrive to anything more restrictive than Anyone. But I don't want to restrict my users, just change the default option. When I change the Sharing Settings to be more restrictive, Outlook no longer sends the Sender an email saying 'Your recipients couldn't be given access to the file'. But it seems to me that to get rid of this email I am limiting functionality from the sharing options. Support sent me this link, but I fail to see how it explains my issue: https://docs.microsoft.com/en-gb/onedrive/manage-sharing?redirectSourcePath=%252farticle%252fee8b91c5-05ec-44c2-9796-78fa27ec8425 Happy to be told I am completely confused and this all makes total sense! Hope this makes sense, Apologies if this is in the wrong community. It strikes me as an Outlook issue but it could just as easily be a OneDrive issue.
Group Mailbox vs Shared Mailboxes in 2021 - what is your approach and why?
As I'm learning about the slight differences between shared inboxes versus group inboxes, it's becoming less-clear to me when I should recommend one vs another to a client. Some example differences are: No subfolders in Group mailboxes 50gb size limit for shared mailbox (About shared mailboxes - Microsoft 365 admin | Microsoft Docs) Do you recommend using the group mailbox and calendar, or do you still prefer the shared mailbox?
Can't access shared mailbox?
Anyone have any idea why a user wouldn't be able to open a shared mailbox ("Can't expand Folders" error message) in Outlook 2016 or Outlook 365 on a non-domain machine? The user can access the shared mailbox in OWA just fine, they can access it Outlook 2013 just fine, and if the machine they are logged into is joined to the same domain as the exchange server they can access it with Outlook 2016+ just fine. But, if they are on a home machine or other machine that's off the domain (even if it is on the same corporate network) they can't access the shared mailbox using Outlook 2016+. I don't see any GPO or missing certificates that would explain this behavior, and there are no ipsec policies that I can see. I don't get what's happening. Any ideas?
Outlook.com - some emails won't load body
Hello, all. I have a strange issue that is not uncommon but doesn't appear to have an obvious solution. Running Office365. Some emails on outlook.com don't load the body of the email. It looks like this. The email won't load in the preview pane or if you double click to open in a new window. The header info shows (to, from, date, subject) but the body has a spinning wheel. Some troubleshooting: - If you reply/forward, the draft loads and you can see the email underneath. - The affected email loads fine in mobile and desktop clients. - The issue follows the user account. Can replicate on different browsers and other computers. Clearing browser cache/reset has no effect. - Resetting views, changing conversation/single topic has no effect. - A message trace shows the email as delivered, so the transport is fine (no quarantine/security issues) - The affected email/user could be in the To:, CC: or BCC: lines. - This affects internal and external emails, but mostly internal it seems. - An All Company email (distro list) showed up fine for almost all users (70) except for one or two where it did this. - It can happen to plain text or HTML emails. - It does not happen to all emails for when a user account is affected. Some users are hit harder than others and some emails that show up fine for some affected users don't show up fine for other affected users. I'm at a loss for how to troubleshoot this. A https://outlook.uservoice.com/forums/601444-the-new-outlook-com/suggestions/20516734-emails-are-listed-but-the-body-won-t-load-i-sugg was posted on uservoice in 2018 and is being updated weekly with the users experiencing the same issue. Does anyone else have this issue? Any advice would be greatly appreciated.Outlook folders appearing empty (Office 365)
Hi, I have an odd issue with Outlook client connecting to Office 365. On setup of the client I've selected that all mail be cached on the PC. The sync happens and I can see the OST file is over 1.7Gb in size. However from the client all the folders appear empty (Inbox is the only folder with email showing). I've switched the view of the folders to show total number of items in folder and these confirm that there are mails in the folders, I just can't see them. The mail was imported via the Office 365 PST import process and the retention hold has been lifted. As part of the troubleshooting I've used both Office 2016 and Office 2013 and on a completely virgin PC to make sure there is nothing in the OS configuration causing an issue. I can see all mail from OWA. Stumped! Rob
