Introducing Viva Engage Masterclass: Your Guide to the Viva Engage Essentials
Are you ready to transform the way your team collaborates and communicates with Viva Engage? Monday Masterclass: Your Guide to Viva Engage Essentials, is a comprehensive series designed to introduce new customers to the powerful features of Viva Engage. This masterclass is your gateway to unlocking the full potential of your organization's communication and collaboration tools. Why Attend the Viva Engage Masterclass? The Masterclass is specifically tailored for customers who are eager to explore the capabilities of Viva Engage or to go beyond what they are experiencing today. During these 6 sessions, you'll gain valuable insights into how Viva Engage can enhance your organization's employee engagement. Here are some key benefits of attending: Comprehensive Overview: Get an in-depth look at the core capabilities for all roles who will be using Viva Engage, including admin and governance, moderations to how to create and manage communities, start and participate in conversations, and organize virtual events. Expert Guidance: Learn from Microsoft experts who will share best practices and tips for maximizing the use of Viva Engage in your organization. Interactive Q&A: Have your questions answered in real-time by our product group experts, ensuring you leave the session with a clear understanding of how to leverage Viva Engage in your organization. Hands-On Experience: Participate in live demonstrations and interactive activities that will help you get comfortable with the platform's functionalities. What to Expect These Masterclass sessions are designed to be an engaging and informative experience. With expert guidance, interactive sessions, and hands-on experiences, you'll leave the masterclass equipped with the knowledge and resources needed to launch Viva Engage. Each session has a blog post with dedicated resources and information including the recording. You can choose to view all 6 separate sessions or just watch the sessions that interest you! Mastering Admin and Governance in Viva Engage Enhance your administrative and governance skills with our comprehensive Monday Masterclass. This session will cover the essential aspects of administration and governance, providing you with the knowledge and tools to effectively manage and oversee your organization's Viva Engage network. Learn best practices, strategies, and practical tips to ensure smooth and efficient governance. Whether you're a new admin or looking to refine your skills, this masterclass will equip you with the expertise you need to excel. Monday Masterclass: Week 1 | Viva Engage Admin and Governance Watch session: Mastering admin and governance in Viva Engage (Customer Hub) – Microsoft Adoption Community Management Overview in Viva Engage Join us for an in-depth workshop on community management within Viva Engage. This session is designed to equip you with comprehensive strategies and tools to build, manage, and sustain vibrant communities that foster collaboration, enhance employee engagement, and support diversity and inclusion. Monday Masterclass: Week 2 | Community Management Watch session: Community management overview in Viva Engage (Customer Hub) – Microsoft Adoption Corporate Communications, Campaigns, and Leadership Engagement Elevate your communication strategies with our comprehensive Monday Masterclass. This session will delve into the essentials of effective corporate communications, impactful campaigns, and leadership engagement with Microsoft. Gain insights into best practices and innovative approaches to enhance your communication efforts. Whether you're looking to refine your skills or explore new strategies and new technology, this masterclass will provide you with the tools and knowledge to succeed. Monday Masterclass: Week 3 | Corporate Communications Watch session: Corporate communications, campaigns, and leadership engagement (Customer Hub) – Microsoft Adoption Effective Training and Adoption Strategies to launch Viva Engage Kickstart your Viva Engage journey with our focused session on training and adoption strategies. Learn how to effectively implement and promote Viva Engage within your organization, ensuring a smooth transition and high user engagement. This masterclass will provide you with practical tips and proven methods to drive successful adoption. Monday Masterclass: Week 4 Training and Adoption | Microsoft Community Hub Watch session: Effective training and adoption strategies to launch Viva Engage (Customer Hub) – Microsoft Adoption Create Captivating Events with Viva Engage Discover the secrets to hosting engaging events with our Monday Masterclass. This session will guide you through the essentials of planning, executing, and enhancing events to captivate your audience. Learn best practices, innovative techniques, and practical tips to make your events stand out. Whether you're new to event planning or looking to re-ignite your community with events, this masterclass will provide you with the tools and knowledge to create impactful and engaging events. Monday Masterclass Week 5: Mastering Live Events and AMAs in Viva Engage Watch session: Create captivating events with Viva Engage (Customer Hub) – Microsoft Adoption Data and Analytics Deep Dive Unlock the power of data and analytics in Viva Engage! This session will provide you with an in-depth overview of how to leverage data to drive engagement and make informed decisions. Whether you're new to data & analytics or looking to enhance your skills, this masterclass will equip you with practical examples and working sessions to help you master the essentials. Monday Masterclass: Week 6 Analytics in Viva Engage Watch session: Data and analytics deep dive (Customer Hub) – Microsoft Adoption Recordings and resources! Watch the Masterclass: Your Guide to Viva Engage Essentials and take the first step towards a more connected and engaged workforce. With expert guidance, interactive sessions, and hands-on experience, you'll leave the masterclass equipped with the knowledge and skills needed to transform your organization's communication and collaboration landscape. Thank you for your participation at the masterclass! Stay tuned for what's next!What’s new in Viva Engage – Ignite Edition
Today at Microsoft Ignite, we announced new experiences in Viva Engage designed to enable leaders and employees to share, connect, and communicate – with new integrations across Viva and Microsoft 365 and new ways to harness the power of Copilot and AI for knowledge discovery, moderation, and analytics. Here’s a full briefing on the latest news: Storyline in Microsoft Teams Storylines in Viva Engage enable you to create, share and discover content with others in your organization, fostering collaboration and connection through personalized content and experiences. The Storyline integration into Microsoft Teams empowers you to follow updates and notifications from leadership, discover content, and contribute your ideas and perspectives while staying in your flow of work in Teams. Landing early in 2025, this update provides a new way for leaders to share communications with the entire company using Microsoft Teams. Full community integration and much more is coming next year. Storyline announcements – sharing at scale Leaders and their communications teams can share announcements and posts from leaders’ storylines that reach their target audiences across Teams and Outlook. When a leader sends an announcements, their determined audience will see it as a notification, with the ability to reach and engage virtually any size audience. Please note: Configuring leaders and audiences required Viva Suite or Viva Communications & Communities. Expanded Copilot Experience Earlier this year, we added Copilot to Viva Engage to help users stay on top of trending content, spark engagement, get writing assistance, and help drive adoption through community learning. Now, we are expanding the powers of Copilot within Engage to help find knowledge, summarize community content, and catch up on important conversations. Copilot in Viva Engage will soon be able to summarize community engagement. Over time, we will bring more Copilot skills into Engage including predictive analytics, image creation, and best practices for leadership communications. Copilot in Viva Engage experiences are available to Viva suite and Viva Communications and Communities customers. AI powered moderation tools for digital safety Use Engage AI-powered content and keyword alerts to gain visibility into conversations across your network. This new capability gives you visibility into themes of your choosing and proactively mute conversations about controversial topics. As part of our digital safety efforts, we are also modernizing keyword detection giving moderators the ability to mute, flag, or track any keyword with more innovation in the new year including real-time analysis of new posts. Experts and verified answers in Communities Discovering and validating knowledge is essential to communities and a driving force behind participation. To help highlight authoritative information, community admins can now designate experts in their communities to scale the load of managing knowledge. Experts can serve as a source of trustworthy knowledge and help members quickly find the solutions they are looking for. Experts will be able to: Mark best answer on questions Mark an answer as Verified Get an ‘expert’ tag next to their name to identify them Be recognized in the expert section Engage Q&A coming to Microsoft 365 Copilot Incorporating Engage Q&A ensures that trusted, expert knowledge is surfaced in Copilot. This will be a game changer in the vast source of knowledge increasing the accuracy and consistency of Copilot’s responses. Soon, you’ll see verified answers in the reference hover card in Copilot. Through verified answers, you can be assured the information is trustworthy. And of course, you’ll be able to see the source and click into it for context. Q&A from public Engage communities is also now available in Microsoft 365 workplace search in Bing at work, Office.com, and SharePoint.com. &A content in Microsoft 365 Copilot Business Chat in Teams Additionally, the ‘Experts’ tag will appear in the hover card to recognition colleagues for their contributions and expertise. In 2025, we’ll also bring content from Engage communities directly into M365 Copilot chat. Engage integrations into Viva Connections We are continuing to invest in deeper integration with Viva Connections including: Engage feed card for dashboard – The card will surface recent, relevant community discussions with the ability for users to quickly catch up, take actions or link directly to the community for deeper engagement. Engage announcements will start to show up in the Connections announcements banner. Spotlight – Bringing Engage campaigns and event content into the Spotlight carousel Check out the Viva Connections blog for more details. These are a few of the many new capabilities announced at Ignite and coming your way. Catch everything that is new in the Viva Communications and Communities on-demand session and keep an eye on the Viva Engage Roadmap for detailed timing on releases.Microsoft 365 Copilot is coming to Viva Engage
We’re excited to announce that Microsoft 365 Copilot is coming to Viva Engage. Copilot in Engage is now smarter, faster, and personalized-designed to boost your productivity. Operating as an assistant, it helps you stay informed, catch up quickly, and get more out of your interactions across Viva Engage. Catch up on community conversations, get insights from colleagues, find posts from leaders, see what’s trending, and recall key updates-Copilot in Engage brings you the information you need, right when you need it. Stay in flow with context-aware productivity Copilot in Engage is context-aware and recognizes when you're in a community, storyline, campaign, or a single conversation. It tailors responses to your current workspace, helping you catch up faster and find what you need, all while staying focused on your current context. Copilot in Engage also includes contextual, pre-populated prompts designed to help you maximize value. Contextual prompts adapt dynamically as you navigate from one surface to another on Viva Engage, providing AI-powered assistance throughout your experience. Stay in the loop with smart catch-up cards Get the latest updates across your network and inside specific communities on Engage by asking Copilot to catch you up – all in a single click. You’ll get clean, organized summaries that help you focus on what truly matters. Curious about what people are buzzing about across your organization? Prompt Copilot to show you what’s trending across Engage. You’ll see popular content grouped by themes. Clicking on a theme takes you to a new Themes Feed, where you can explore all the conversations that contribute to that trend. It’s never been easier to see what captures your organization’s attention. Find what you need when you need it with effortless search Whether you’re hunting for a specific post in a community or catching up on everything shared in communities you follow, Copilot now has enhanced contextual search to track down what you’re looking for in Viva Engage. Here are examples of how Copilot in Engage search can assist you: Find the post my teammate shared in the PM Learnings Community What are the latest updates across all the communities I follow Show me posts from the last week related to <insert subject> Catch me up on where I’ve been mentioned Whether you’re asking something broad or diving into specifics, Copilot in Engage is here to help you stay connected, informed, and in control Write better with Copilot’s improved writing assistance Sharing updates just got smarter. Want to post a quick recap of what your team’s been up to this past month? Copilot in Engage now has enhanced writing assistance that can pull in relevant context from Teams and Outlook. Effortlessly connect the dots and craft more complete, informed updates, without starting from scratch. The future of workplace productivity in your communities and conversations is here. With new Copilot capabilities in Engage, you’re a step ahead—more connected, more informed, and more empowered. Now rolling out to general availability, customers can unlock the full potential of the Copilot experiences in Viva Engage with a Microsoft 365 Copilot license. We’d love your feedback If something works well or could be improved, just click the thumbs up or thumbs down icon on any Copilot response. This feedback goes directly to the Copilot team and is regularly reviewed to help us refine the experience. You can also share your thoughts through the Message Center posts or in the comments below — we’d love to hear from you. Learn more: Viva Engage set up requirements Get Started with Microsoft 365 Copilot in Viva Engage Set up Microsoft 365 Copilot in Viva Engage (IT/admins)
Viva Engage Public Content is Now Available in Microsoft 365 Copilot
We understand the value of information in your Viva Engage network, whether it’s a post from a leader, an answer to a question or in a community. So, we’ve made public information from across Viva Engage available in Microsoft 365 Copilot — starting with Q&A and now including discussion posts. This includes public discussion posts from public communities, events, Answers and Storylines. We are delighted to bring this new content source to Copilot, making the everyday conversations, Answers, events and leadership posts more discoverable so that, if a user asks a question and relevant information is available in Engage, it will be highlighted in the Microsoft 365 Copilot response. This ensures users receive high-quality answers that fully address their queries. Engage content is also available in agents like Researcher (built into the default Copilot experience) where users can scope the source to just Viva Engage as necessary. Eager to get started? Try out some of these prompts in Copilot: Tip: when using these prompts specifying “Viva Engage or Engage” in the prompt will return better results. “What did I miss in Engage in the past 2 weeks?” “What has <your favorite coworker> posted recently in Engage?” “What are my coworkers saying about <topic>? In Engage” “Show me the post regarding <topic> that <your favorite coworker> posted in Engage” “From the discussions in Engage, what is the AI strategy in my company and how are people reacting to it?” We can’t wait for you to test out this new Copilot capability. It’s all about helping you stay informed, inspired, and connected with your Engage content. We encourage you to send us feedback with a thumbs up/down and “#GraphConnector” in the text box. For additional information check out our support documentation.Calling Legacy Viva Engage (Yammer) APIs via an Entra application
The Yammer application platform that enabled access to legacy Viva Engage (Yammer) REST APIs via OAuth2 tokens will be officially retired on June 30, 2025. To ensure uninterrupted access, all customers must transition to using Microsoft Entra applications as soon as possible. The good news? The legacy Yammer APIs are fully supported through modern, secure Entra apps — and getting started is easier than you might think. This blog provides a step-by-step walkthrough for calling Yammer APIs using an Entra application with PowerShell 7, leveraging MSAL for interactive authentication. We will call /users/current.json - Yammer | Microsoft Learn API to fetch the details of the user, who completes the authentication flow. Note: The examples in this post assume you have PowerShell 7 and the MSAL module pre-installed. If you're looking for a Postman-based guide to access Yammer APIs, you can find detailed instructions here. Let’s dive into how you can make this transition smoothly and start using Entra-authenticated API calls today. Step 1: Register an Entra App For detailed information on Entra application registration flow, refer to this guide. Go to Azure Portal: https://portal.azure.com Navigate to: Azure Active Directory → App registrations → New registration Fill in the form: Name: e.g., Yammer API Test Supported account types: Choose based on your org (e.g., "Accounts in this organizational directory only") Select platform: Choose “Public client/native (mobile & desktop)” Redirect URI: Set the right redirect url, e.g., http://localhost Click Register Step 2: Configure the App Authentication Go to the Authentication tab Under Advanced settings, set: Allow public client flows → Yes Click Save API Permissions Go to API permissions Click Add a permission Select Yammer Select Delegated → access_as_user Click Add permissions to save Step 3: Prepare the PowerShell Script Save the following as YammerAPI.ps1: # Clear MSAL token cache Clear-MsalTokenCache # Define app credentials $clientId = "YOUR_CLIENT_ID" $tenantId = "YOUR_TENANT_ID" $redirectUri = "http://localhost" $scopes = @(" https://www.yammer.com/.default") # Trigger interactive login $authResult = Get-MsalToken -ClientId $clientId -TenantId $tenantId -RedirectUri $redirectUri -Scopes $scopes -Interactive $token = $authResult.AccessToken # Call Yammer API $response = Invoke-RestMethod -Method Get -Uri "https://www.yammer.com/api/v1/users/current.json" -Headers @{Authorization = "Bearer $token"} $response Now, replace YOUR_CLIENT_ID and YOUR_TENANT_ID with values from your app registration. Step 4: Run the Script In PowerShell 7: > pwsh "C:\Path\To\YammerAPI.ps1" You will be prompted to sign in interactively. Once authenticated, the script will call the Yammer API and return your user info. We’re looking forward to hearing your feedback and thoughts about using the legacy Viva Engage (Yammer) APIs via modern Entra-based authentication and how you’ll use it to better manage users, conversations, and communities within Viva Engage. Stay tuned! Aditi is a product manager at Microsoft
Introducing Verified Answers in Viva Engage
We are pleased to announce the introduction of "Verified Answers" in Viva Engage. Viva Engage leads the way among community platforms by fostering trust with advanced features such as "Verified Answers," which enhance credibility and facilitate knowledge sharing. This new functionality enables community experts and administrators to designate certain responses as "Verified," offering an easy and reliable way for employees to find trustworthy information. Key Benefits of Verified Answers: Enhanced Credibility: With verified answers, users can confidently rely on the accuracy of responses, knowing that they have been reviewed and endorsed by designated experts. Streamlined Knowledge Sharing: Verified answers are highlighted and pinned at the top of discussion threads, making it easier for everyone in the community to quickly access key information. Robust Community Engagement: This feature not only recognizes the expertise within your community but also fosters a culture of trust and thorough knowledge exchange. Who can mark an answer as verified? Only assigned community experts and community administrators have the ability to mark an answer as verified. This ensures that the verification comes from users with recognized expertise and authority within the community. Learn more about community experts and how to assign them here. How does the verified answer appear? Once an answer is verified, it is automatically pinned to the top of the answer list, making it the most visible response in the discussion. This helps users quickly identify the most reliable information. What happens to previous markings like 'best answer'? If an answer is marked as verified, any previous 'best answer' marking is overridden. To keep the interface clean and prevent confusion, only one label will be shown at a time—either 'verified' or 'best answer', but not both. Is this feature available to all users? Yes, the Verified Answers feature is available in your existing Microsoft 365 license, which means it is available to all users of Viva Engage. We are continuing to invest in additional capabilities building on trust, reliability and knowledge sharing within your Viva Engage communities. Make sure to check out our Masterclass series and stay tuned for more!Monday Masterclass: Week 2 Community Management in Viva Engage
As we gear up for our upcoming masterclass session on community management in Viva Engage, I wanted to take a moment to set the stage for the exciting journey we will embark upon together! This session is designed specifically for community managers who are eager to enhance their skills and leverage the powerful tools within Viva Engage to build vibrant and effective communities. If you missed us live, review the recording below! Week 2 Community Management Download the presentation slides at aka.ms/Masterclass/Week2Slides Community Management Fundamentals in Viva Engage As community managers, our role is pivotal in shaping these interactions to support business objectives and enhance the overall employee experience. In our session, we will cover several key objectives that are essential for building and managing successful communities: Build Effective Communities: We'll highlight the importance of creating communities that align with business goals and enhance employee experiences. Engage Employees: Strategies to drive engagement and encourage employees to actively contribute their expertise and ideas will be discussed. Share Knowledge: Emphasizing the role of communities in knowledge sharing, connecting with experts, and promoting continuous learning and growth. Support Diversity and Inclusion: We'll explore how to foster diversity and inclusion through various community initiatives. Utilize AI & Technology: Showcasing how Viva Engage and Copilot can be utilized to enhance community management and employee engagement. Overview of the Session Here's a brief overview of what you can expect during our masterclass: Types of Communities: Understanding the different types of communities, from organizational and support communities to communities of practice, diversity, and employee interest groups. Create a community in Viva Engage Managing and configuring communities Getting Started: Steps to set up your community, including a checklist and building the team to manage it. Manage a community in Viva Engage Schedule posts, articles and announcements Delete a post Set up a community campaign Bulk upload members to a community Pin a conversation Driving Engagement: Developing an engagement plan, learning community manager secrets, and fostering conversations that support employees. Build Communities in Viva Engage View analytics Townhalls & Live Events Building Knowledge: Using Engage to support M365 Copilot adoption, accessing knowledge in the flow of work, and leveraging AI to simplify community management. Microsoft 365 Copilot adoption community Copilot in Viva Engage Community experts Questions & Answers Answers in Viva Engage communities Learn More: Additional resources and insights from Customer Zero to further your understanding and expertise. Best practice guide from Microsoft See you in the Masterclass! In the masterclass, we will delve deeper into each of these topics, providing practical examples and actionable tips to help you build and nurture thriving communities. We aim to equip you with the knowledge and tools needed to make a significant impact within your organization. Thank you for your dedication to fostering a collaborative and inclusive workplace. We look forward to seeing you at the masterclass and embarking on this journey of community management excellence together. Want to join more of the upcoming Masterclass series? Register here! Introducing Viva Engage Masterclass: Your Guide to the Viva Engage Essentials | Microsoft Community Hub
Introducing Community Experts in Viva Engage
We’re thrilled to announce the addition of a new role within a Viva Engage community, community experts. A community expert is a member of a community who is assigned by a community admin to serve as a subject matter expert within a specific community. Adding a community expert role to your community ensures additional support and engagement throughout the community. A community expert can mark the best answer, pin posts, and ensure valuable insights and accurate information flow within the community. However, a community expert does not have the ability to manage members, assign roles etc. like a community admin. Once designated as a ‘community expert’, that label will only show within that community. Note: This feature is available as part of your existing Microsoft 365 licensing. Community expertise is determined by community admins within your organizations, not Microsoft. Microsoft does not have the ability to define a community expert in your organization. Who can be a community expert? The role of community experts is to support peers, share valuable insights, and ensure knowledge flows across departments, making information accessible and reliable for everyone. Community experts aren’t limited to high-level executives—in fact, you should seek individuals who are deeply knowledgeable, actively engaged, and approachable. Below is a guide to identify potential community experts, with examples and scenarios to illustrate ideal candidates. Community expert capabilities today: Marking “Best answer”: With the new role, community experts can now mark an answer as the best answer on a question post. Pinning/Unpinning a post: Community experts can now pin posts that they want to highlight in a community. 1. Defining an effective Community Expert: Subject Matter Expertise: Has specialized knowledge in a field or topic that benefits others across the organization. They can answer technical questions or provide insights into niche areas. Active & Engaged: Participates regularly in community discussions, contributing thoughtful responses and guiding discussions constructively. Approachable & Helpful: Willing to share their knowledge openly, whether through direct answers or by directing people to the right resources. Trusted by Peers: Known within their team or department as a reliable source of accurate information, with a reputation for being insightful and dependable. 2. Examples of community expert personas by department Technical (Engineer): Someone who may not be the head of a department but has extensive experience in specific technical stacks (e.g., cloud infrastructure, coding languages, hardware troubleshooting). Scenario: A mid-level software engineer, often answers questions related to backend development and cloud computing in a 'teams' chat or via email or even in an Engage community, providing clear explanations and solutions. Their insights are practical and resonate with peers. Legal: A non-executive legal team member who has detailed knowledge of compliance, intellectual property, or contract law. Scenario: An associate in the legal team within a company has guided several product teams on compliance questions. While they are not in management or a senior level leader, their guidance on data protection protocols has become invaluable across departments. And they are likely to have the most accurate information or help verify what is accurate. Communications Management: A mid-level comms lead who excels in crafting messaging strategies, managing internal and external communications, and navigating crisis communications. Scenario: A communications manager frequently advises teams on tailoring messaging for key audiences. When the company has faced an issue, they have been involved and instrumental in responding to the crisis and can be trusted to speak on behalf of the organization/team. Supply Chain Operations: A logistics coordinator or mid-level operations manager with deep insight into vendor relations, inventory management, or distribution channels. Scenario: A logistics coordinator known for their in-depth understanding of vendor logistics and delivery timelines. They regularly share tips on optimizing supply chain processes, helping various departments troubleshoot and improve. Facilities Management: Someone with an understanding of facilities operations, maintenance scheduling, or building management systems. Scenario: A facilities specialist within a specific office location, consistently advises teams on equipment maintenance schedules and energy efficiency projects. Their practical experience makes him the go-to person for questions on facilities management within that office. Note: Self-nomination and peer nomination for community experts are currently in progress and coming soon. Managing community experts Assignment Assigning a community expert: Community admins in a community may assign community experts based on their knowledge and the abilities of members in that community. In the member panel in the right rail, community admins will see a new section called: “Community Experts.” In this section, there is a link to, “Assign.” Once an admin clicks on assign, it opens a modal where the admin may add experts by clicking the “Mark as expert” button. Removal Removing an expert: After assigning a community expert, an admin can remove the expert by doing the following: Navigate to the member panel in the right rail. Click on the “+” sign in the Community Experts section. Withdrawal Withdrawing from the community expert role: After being made a community expert, a user may withdraw from this role at any time by taking the following steps: In the member panel in the right rail, click on the number of experts in the community expert section. This shows all the experts in that community with the user at the top and an option to, “Withdraw.” This then opens a modal that informs the user of the action they are taking. And the user may withdraw. Community experts play a crucial role in fostering a knowledgeable and collaborative environment, enhancing community effectiveness within Viva Engage. Stay tuned for additional capabilities that will further empower community experts.Seamless Transition from Workplace by Meta to Microsoft
We understand the challenges and decisions customers may face in finding an enterprise-ready digital workspace that meets your organization's needs. Microsoft has a market-leading solution for customers impacted by Meta’s closure of Workplace and we will work to help ensure a smooth transition and customized plan to help you manage this change.Viva Engage Email Sender Domain Update
As part of the final phase of the Yammer to Viva Engage rebranding, we are updating the email sender domains used for all Viva Engage communications. This change ensures a consistent and secure brand experience across all surfaces and completes the transition from the Yammer brand to Viva Engage. Please see Message ID MC1117814 for earlier communications on this release. The new email domains continue to leverage industry-standard email authentication (such as SPF) to help prevent tenant spoofing and improve deliverability. When will this happen? The rollout of the new email sender domains will occur in phases over several months starting in early September 2025: We plan to complete the transition by the final quarter of 2025 but may adjust the timeline based on feedback. Any updates will be sent via the Message Center. During this transition you should expect to receive emails from both the old and new domains. This is very important if your tenant has custom email rules or is processing emails sent by Engage in a special manner. Please ensure that you are prepared to receive emails using the old and new sender domains until communication has been sent notifying you of the completion of these changes. How this affects emails across mailbox and organizations All emails from Viva Engage will now come from a new domain instead of yammer.com or eu.yammer.com The exact sender domain depends on the data residency for your Viva Engage network: US geo: from @yammer.com to @engage.mail.microsoft EU geo: from EU.yammer.com to EU.engage.mail.microsoft In addition to the domain change, Viva Engage email addresses will now include a tenant-specific prefix to help differentiate your organization’s environment such as test and production tenants. This prefix will use your organization’s tenant name in Microsoft Entra ID and will appear in the sender address. For example, fabrikam.onmicrosoft.com will result in a “fabrikam” prefix. Continuing with this example, sender addresses may include: noreply_fabrikam@engage.mail.microsoft – for digest emails and delegated notifications. notifications_fabrikam@engage.mail.microsoft – for community posts, storyline updates, and other user activity notifications. announcements_fabrikam@engage.mail.microsoft – for leadership announcements and other broad communications. For networks in the EU geo, you should change the sender domain in the examples above to noreply_fabrikam@eu.engage.mail.microsoft, etc. Including this identifier makes it easier for admins, users, and mail systems to distinguish between tenants, reducing confusion and improving traceability. It also adds an additional layer of protection by making it easier to identify and authenticate emails originating from your tenant. Scope of impact: This change applies to all Viva Engage customers and all email notification types, regardless of your Viva license tier (Viva Engage Core, Viva Suite, etc.). It affects all Viva Engage emails, including user notifications, community announcements, storyline digests, and any other Viva Engage–generated emails. Most end users will only notice that the “From” address looks different Custom email transport rules: If you rely on specific email address formats in rules configured within your tenant, please ensure that the configuration is updated to cover both the old and new email address formats accounting for the data residency of your network. Third-party integrations: If your organization uses any third-party services (such as email journaling/archiving systems, security gateways, or custom email workflows) that filter or classify emails based on the sender domain, those will need adjustment to include the new email sender domain. Any tool explicitly looking for only @yammer.com or EU.yammer.com in email addresses will fail to recognize the new addresses. You should review such configurations and update them to accept or recognize the new @engage.mail.microsoft and @eu.engage.mail.microsoft domains. This will ensure continuity in archiving, compliance journaling, or application of custom routing rules that were targeting the old domain. Finally, note that this is not an optional change, it’s an automated part of the service rebranding. After the coexistence period, emails from the old Yammer domains will stop. We will communicate via the Message Center at the completion of this transition so that you know when the old email address has been discontinued. What you need to do to prepare Admins should review and update the following configurations before and during the rollout: Email Transport Rules / Mail Flow Rules: Update any Exchange transport rules, mail flow policies, or email gateway allowlists that reference @yammer.com (or EU.yammer.com) to also include the new domain(s) @engage.mail.microsoft and EU.engage.mail.microsoft. This ensures that automated rules (for encryption, forward, etc.) continue to work with the new sender addresses. For example, if you have a rule that flags or redirects Yammer emails, edit its conditions to accept the new domain as well. Security Filters: Check your anti-spam or email security filtering configurations. The new domains are Microsoft-managed and authenticated, so in general they should be treated as trustworthy senders. If your organization had any custom filter allowing all @yammer.com mail, you should add the new domains to those allowlists. Likewise, if you blocked @yammer.com anywhere (some organizations temporarily block Yammer emails prior to launch), you’ll need to update those blocks to use the new domain. Outlook Inbox Rules (User Mailbox Rules): Inform users that any personal Outlook rules they created that filter or sort emails by the sender domain will need to be updated. For instance, a user might have an Outlook rule moving all Yammer emails to a folder. After the change, that rule (looking for @yammer.com) would no longer catch the notifications. Users should update such rules to the new domain or adjust their logic. (If a user does nothing, the worst case is that Viva Engage emails will start landing in their inbox instead of the expected folder.) Safe Senders and Allow Lists: To proactively prevent any Viva Engage notifications from being misclassified as junk email and treated as external, consider adding the new domain to your organization’s safe sender lists. In Exchange Online, this might mean adding engage.mail.microsoft (and the EU variant if applicable) to tenant allow lists. See more here- https://learn.microsoft.com/en-us/exchange/mail-flow-best-practices/manage-accepted-domains/manage-accepted-domains Users can add the new addresses to their personal Outlook Safe Senders list. Email addresses and domains on the Safe Senders list are never treated as junk mail. For instructions, see Add recipients to safe sender list in Outlook. This step can help ensure smooth delivery during the transition. No action needed if no custom configurations: If your organization has no custom mail rules or integrations related to Yammer, then in most cases no administrative action is required for basic email delivery. The domain change will happen automatically. For admins, communicating these changes in advance to users in your organization is highly recommended. Compliance considerations No new compliance or privacy impact has been identified with this change. The content of the emails remains the same; only the sender domain is changing. Data residency and compliance for Viva Engage continue to follow the existing policies and region of your network as the domain rebranding won’t affect that. As always, you should review this change against your organization’s policies. For example, if your organization had any internal compliance rule specifically referencing the old domains, update those references. Otherwise, standard email compliance (retention, eDiscovery, auditing) for Viva Engage messages is unaffected by the domain change. By updating your configurations and informing users, you can ensure a seamless transition as Viva Engage completes its rebranding. After the transition is complete, all your Viva Engage emails will arrive under the new domain names, offering a more coherent experience. Learn more For more background on the Viva Engage rebranding journey, see the blog post “Yammer is evolving to Microsoft Viva Engage” on the Microsoft Tech Community. Official documentation is updated to reflect these new domains. Please refer to the Message ID (MC1117814) for the Viva Engage email rebranding updates.
