Introducing Verified Answers in Viva Engage

We are pleased to announce the introduction of "Verified Answers" in Viva Engage. Viva Engage leads the way among community platforms by fostering trust with advanced features such as "Verified Answers," which enhance credibility and facilitate knowledge sharing. This new functionality enables community experts and administrators to designate certain responses as "Verified," offering an easy and reliable way for employees to find trustworthy information.

Key Benefits of Verified Answers:

• Enhanced Credibility: With verified answers, users can confidently rely on the accuracy of responses, knowing that they have been reviewed and endorsed by designated experts.
• Streamlined Knowledge Sharing: Verified answers are highlighted and pinned at the top of discussion threads, making it easier for everyone in the community to quickly access key information.
• Robust Community Engagement: This feature not only recognizes the expertise within your community but also fosters a culture of trust and thorough knowledge exchange.

Who can mark an answer as verified?

• Only assigned community experts and community administrators have the ability to mark an answer as verified. This ensures that the verification comes from users with recognized expertise and authority within the community.

Learn more about community experts and how to assign them here.

How does the verified answer appear?

• Once an answer is verified, it is automatically pinned to the top of the answer list, making it the most visible response in the discussion. This helps users quickly identify the most reliable information.

What happens to previous markings like 'best answer'?

• If an answer is marked as verified, any previous 'best answer' marking is overridden. To keep the interface clean and prevent confusion, only one label will be shown at a time—either 'verified' or 'best answer', but not both.

Is this feature available to all users?

• Yes, the Verified Answers feature is available in your existing Microsoft 365 license, which means it is available to all users of Viva Engage.

We are continuing to invest in additional capabilities building on trust, reliability and knowledge sharing within your Viva Engage communities. Make sure to check out our Masterclass series and stay tuned for more!