Teams Hotline (PLAR) Phones and Kari’s Law Compliance – Is Direct 911 Dialing Guaranteed?
We are reviewing Microsoft Teams hotline (PLAR) phones that automatically dial a non‑emergency number (for example, a security desk). It is unclear whether all Teams hotline configurations allow a user to manually dial 911 from the phone. Since Kari’s Law requires direct 911 dialing on MLTS endpoints, we’re looking for clarification on the following: Are Teams hotline/PLAR phones guaranteed to allow manual dialing of 911? Does this behavior vary by Teams certified device model? Thanks in advance for any help.