Forum Discussion
HypeOK
Feb 24, 2026Copper Contributor
Teams Hotline (PLAR) Phones and Kari’s Law Compliance – Is Direct 911 Dialing Guaranteed?
We are reviewing Microsoft Teams hotline (PLAR) phones that automatically dial a non‑emergency number (for example, a security desk).
It is unclear whether all Teams hotline configurations allow a user to manually dial 911 from the phone.
Since Kari’s Law requires direct 911 dialing on MLTS endpoints, we’re looking for clarification on the following:
- Are Teams hotline/PLAR phones guaranteed to allow manual dialing of 911?
- Does this behavior vary by Teams certified device model?
Thanks in advance for any help.
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