experiences with “MS incentives new experience”
Dear Microsoft, dear fellow partners, Please find below first experiences with the new "incentives experience" where the annual incentives guide was replaced with a website. This fine product can be found at: https://incentiveguide.partner.microsoft.com/en-US/ Site only shows a video, no matter which link you click. We want text, not video. I want the CSP M365 incentives info, not that video overlay again. 2. Site refers to a ‘product addendum’ but no such is found in the guide itself (it is in the MCI collection on OpsReadiness luckily - https://assetsprod.microsoft.com/mpn/en-us/microsoft-commerce-incentive-product-addendum.xlsx ) 3. The MCI collection (https://partner.microsoft.com/en-US/asset/collection/microsoft-commerce-incentive-resources#/) links to various files/links. The link to the FY27 coop guide is broken ☹ (https://incentiveguide.partner.microsoft.com/en-US/fy27-co-op/how-to-use-the-co-op-guidebook) p- luckily the definitions of what cannot be found are present (at https://incentiveguide.partner.microsoft.com/en-US/additional-terms-and-definitions/glossary-cooperative-marketing-funds) 4. There are no rates mentioned in the website/download of the guide. For CSP you would need to view the MSFY27 documentation in collection mentioned earlier we eagerly await an updated & improved version of this site!experiences with “MS incentives new experience”
Dear Microsoft, dear fellow partners, Please find below first experiences with the new "incentives experience" where the annual incentives guide was replaced with a website. This fine product can be found at: https://incentiveguide.partner.microsoft.com/en-US/ Site only shows a video, no matter which link you click. We want text, not video. I want the CSP M365 incentives info, not that video overlay again. 2. Site refers to a ‘product addendum’ but no such is found in the guide itself (it is in the MCI collection on OpsReadiness luckily - https://assetsprod.microsoft.com/mpn/en-us/microsoft-commerce-incentive-product-addendum.xlsx ) 3. The MCI collection (https://partner.microsoft.com/en-US/asset/collection/microsoft-commerce-incentive-resources#/) links to various files/links. The link to the FY27 coop guide is broken ☹ (https://incentiveguide.partner.microsoft.com/en-US/fy27-co-op/how-to-use-the-co-op-guidebook) p- luckily the definitions of what cannot be found are present (at https://incentiveguide.partner.microsoft.com/en-US/additional-terms-and-definitions/glossary-cooperative-marketing-funds) 4. There are no rates mentioned in the website/download of the guide. For CSP you would need to view the MSFY27 documentation in collection mentioned earlier we eagerly await an updated & improved version of this site!
Account Suspended Despite Compliance – Seeking Clarification and Reinstatement
Hello Microsoft Community, My company’s Partner Center account currently shows a Suspended status for both the Indirect Reseller and Microsoft Cloud Solution Provider programs, even though we believe we’ve met all requirements. What we’ve done: Completed all security requirements (MFA enabled, security contact designated) Verified business and legal information is up to date Ensured there are no outstanding payments or compliance issues We received a notice about CSP indirect reseller eligibility (USD 1,000 revenue requirement), but our partner confirms our license spend exceeds this threshold. Our questions: Why is the account still suspended if we’ve addressed the stated requirements? Is there a hidden or unaddressed compliance issue? What specific steps must we follow to have the suspension lifted? Can Microsoft reinstate the account once we provide evidence of compliance? We’re unable to perform critical operations like assigning licenses or accessing partner benefits while suspended. Has anyone experienced a similar situation? Any guidance from Microsoft moderators or the community would be greatly appreciated.
Partner Collaboration – Copilot AI Readiness Sprint (MPN ID: 7110817)
Hello Microsoft Partner Community, We’re seeing increasing demand from clients exploring Microsoft 365 Copilot — and a consistent gap in readiness across licensing, data, governance, and security. ArcSecureAI (MPN ID: 7110817) is offering a virtual Copilot AI Readiness Sprint designed to support partners working with SMBs, nonprofits, and organizations preparing for adoption. What the sprint includes: • Readiness assessment (licensing, data, governance, workflows) • Security and Zero Trust alignment review • Identification of automation opportunities (Power Automate + Copilot Studio) • Scored readiness report (0–100) • Practical 30–60–90 day adoption roadmap Partner collaboration options: • White-label delivery • Co-delivery with CSPs and MSPs • Fast turnaround (typically 48–72 hours) • Microsoft-aligned approach Goal: Help partners start the Copilot conversation with structure, deliver immediate value, and position follow-on services. If you’re currently working with clients evaluating Copilot, I’d be open to connecting and exploring collaboration opportunities. – Sreita Wheeler ArcSecureAI LLC MPN ID: 7110817
Unified for Partners (UfP)
Hello! A few months ago at Microsoft Ignite, Dan Rippey shared an update on The Future of Partner Support - Customer + Partner + Microsoft. Dan brought 'Unified for Partners' center stage and mentioned that Microsoft is going into listening mode and taking partner feedback. It's easy to share feedback with Microsoft by visiting booths at Ignite. What are some ways partners can share feedback with Dan and others at Microsoft year round? For reference, we have a signed NDA with Microsoft if that helps! My first thought are the two community calls that were running for most of 2025. They were the CSP Technical Training Series and Microsoft Partner Community Q&A Call. However, I don't see any upcoming events scheduled... Thanks! -jon
Direct Bill Partner Status - Terminated
Hello, I'm writing here after four months of unresolved escalation through every standard support channel, and after reading the recent threads from ShayD , swathen , and ElDani . Our case appears to belong to the same family of issues, and I'm hoping raising it publicly will help both reach the correct internal Microsoft team and establish the broader pattern that seems to be affecting multiple partners across different markets. Who we are We are a longstanding Microsoft CSP partner based in Mongolia. We are the only Direct Bill CSP partner in the country, one of our market's top CSPs overall, and a multi-time Microsoft Country Partner of the Year. We service a large active customer base across enterprise, public sector, and SMB segments. What happened February 2, 2026: Original support case opened regarding a billing report discrepancy that surfaced in our Partner Center data. March 31, 2026: Microsoft formally acknowledged, in writing, in case #2602020010000623, that the discrepancy was caused by a Microsoft-side reporting error — not by any action or non-compliance on our part. April 1, 2026 — one day after the written acknowledgment of fault: Our Direct Bill Partner status was revoked by the system, and our Partner Center management capabilities were disabled the same day. We can no longer provision, modify, or service customer subscriptions. Since April 1: We have opened five separate support cases attempting to resolve the revocation. Each has been force-closed with instructions to file a new one. None has produced a named owner, a timeline, or a resolution path. Responses have consistently been variations of "under review" or "identifying the correct team." A TP&D ticket filed on the recommendation of our ASfP support manager was closed as out-of-scope. Our ASfP manager has confirmed that they cannot identify the correct internal escalation path, and mentioned that similar cases have been observed in other markets recently. Current impact A large base of end customers — including public sector and enterprise accounts — can no longer be properly serviced through their established CSP relationship. As the only Direct Bill CSP, our incapacitation effectively means Microsoft currently has no functioning Direct Bill CSP coverage in an entire country. Any customer requiring services through this channel has no path to receive them at the moment. Customer impact is accelerating each week the situation persists, and the reputational consequences are extending into the local market more broadly. What we're asking for Escalation of the above tickets to the appropriate CSP Accounts & Enrollment team, or to whichever internal Microsoft team owns erroneous Direct Bill revocations arising from billing report errors. Reinstatement of our Direct Bill Partner status, given that Microsoft has already formally acknowledged in writing that the root cause was an internal reporting error. Assignment of a named owner with authority to drive this to closure — not another ticket transfer into a queue. A broader note for Microsoft and the community In the past several weeks, multiple partners have posted here about erroneous or unexplained Direct Bill terminations. ShayD 's thread (resolved after Microsoft formally acknowledged the termination notice was sent in error), @swathen's thread (revenue classification / visibility gap causing an eligibility review failure despite provable revenue), and ElDani 's thread (Direct Bill account suddenly suspended April 1, 2026 — same date as ours) all share meaningful structural similarities with our case. Our situation makes at least the fourth public report of a similar pattern within roughly the last two months. I'm raising it here not to escalate emotionally, but because it genuinely seems worth Microsoft's internal attention that this may be a systemic issue in the billing classification or partner status pipeline, rather than a set of unrelated isolated cases. If anyone at Microsoft is tracking this pattern internally, our case is one more data point and we'd welcome being part of whatever review is happening. Any Microsoft employee who can help route this to the right team, or any partners who have successfully navigated a similar situation, please reach out. Full case documentation — including Microsoft's written acknowledgment, the complete chronological case history, and supporting materials — is available on request through direct message. Thank you for reading.
Direct Bill - Suspended
Hello Today our CSP Direct account was suddenly suspended, and unfortunately we still do not know the reason. We opened a support ticket immediately and received a phone call shortly afterwards informing us that the case had been escalated to the Accounts and Enrollment team. However, since then, we have not received any further updates, nor any reply to our follow-up emails. At the moment, existing subscriptions are still being renewed automatically, which is a relief, but we are currently unable to perform any management actions on the existing subscriptions. I am becoming increasingly concerned that this may be one of the cases I have seen mentioned here by other partners. We currently manage hundreds of customers and thousands of subscriptions, all of which are now effectively without commercial management. Has anyone gone through a similar situation and can offer any advice, guidance, or suggestions on how to escalate the case and speed up the resolution process? Any help would be greatly appreciated. Thanks in advance. Daniel
