Skype4Business Crash In Windows 11, But Is Fine On Windows 10 Machines
Hi Community, I'm trying to support one colleague with very unusual Skype4Business (part of Office 2016 Pro.) crash issue. After user has successfully launched and login at S4B, the app will crash and disappear in less than a minute. We've tried some remediation steps, but still unable to determine the cause of the crashes. Re-formatted user's laptop again, then applied all Windows 11 and Office updates, but her S4B profile still crashed. Tried her S4B login to different Windows 11 machine, and S4B app still crashed in less than a minute. Other users tested on her Windows 11 laptop have no issue, as S4B app do not crash. If we test her S4B login at other Windows 10 machines, surprisingly S4B does not crash - so crashes only happen on Windows 11 machines The affected Skype4B build number is 16.0.4266.1001. We collected ".UccApilog" logs when her S4B app/profile crashed in Windows 11 - is this Forum the correct place to share the Skype log ? Thank you.
Poly Voyager 4220 Series Stuck on mute once muted on Skype Call
Dear Sir/Madam, I have a Poly Voyager 4220 Series and it's always stuck on mute whenever I muted it. The problem is, once muted, I couldn't unmute it anymore. The workaround is, I had to choose a different device, unmute, then choose Poly BT600 so I can speak again. But I don't have this problem with Microsoft Teams. I used to have another headset Poly blackwire 3220 series, that works just fine. I can mute/unmute as I wish. Best regards, CalvinMicrophone fades in and out in Skype for Business group meetings
Hi everyone, I bought a new MSI gaming laptop last month that I also use to work on via Citrix. To be able to use my microphone from my headset I installed Citrix HDX Media Engine (version 2.9.400). So far so good. When I call someone it works perfectly. But when I join a teammeeting, after sometime the other people can’t understand me or very badly. Mostly when I’m talking for a longer period of time. It’s like my microphone output volume just falls out. I’ve tried everything, updating Citrix, downgrading to older Skype versions. Even updating to Windows 11, but nothing works. Please note that on Discord, everything works perfectly. So my hardware isn’t the problem. I’m using Skype for Business in a Citrix Environment. I can call perfectly, without drops, with other people. But when I join teammeetings with multiple people, people often complain that they can hardly understand me. The headset is an usb-headset; plantronics blackwire 5220. On my old laptop everything worked fine. So I guess something new on the MSI laptop is messing with my microphone? So TL;DR: something is causing my microphone to fade out when talking in Skype for Business group meetings. And I’m on the edge of trowing my laptop through the window.