Trying to get support in reseting Authenticator MFA
Hello! We are locked out of our tenant's admin center as our authenticator installed device has been reset by mistake. I contacted our call MS service phone number (211 18 13 880) in Greece, but the AI bot is unable to record the case as it cannot vocally identify the admin user account and domain of our tenant, finally it terminates the call. There is no direct contact email or phone to human support from the data protection team. How are we supposed to handle this case further? .Bulk Enrollment suddently stopped working?
We've been generating BPRT tokens for Entra ID enrollment via provisioning package (WCD) for a long time. This started out of the blue, tried from three different tenants, these two error messages: AADSTS90202: A transient error has occurred. Please try again. AADSTS240001: User is not authorized to register devices in Azure AD I know its not authorization because the same user was working the day before and because I even tired removing the enrollment restriction from the tenant altogether.Orphaned TPM-bound Entra Workplace Join device — no tenant access, backend deletion required
I have a personal Windows device that remains stuck in a TPM-protected Workplace Join to a former Microsoft Entra ID tenant. I no longer have tenant access and am not an admin. Local remediation completed: - dsregcmd /leave executed as SYSTEM - All MS-Organization / AAD certificates removed - Device still reports WorkplaceJoined : YES Azure Support ticket creation fails with: AADSTS160021 – interaction_required Application requested a user session which does not exist. Tenant inaccessible / user not present in tenant. This is an orphaned Entra ID device object. Requesting guidance or escalation for backend deletion. Tenant ID: 99f9b903-8447-4711-a2df-c5bd1ad1adf7 Device ID: f47987f4-a20b-4c34-a5f7-40ab0f593c6c
'Registering user becomes local admin on Joined Devices' - WHAT
Stumbled on a tenant with 'JOIN' available for all users. Haven't worked with this much - most tenants I see only have registration. But then I noticed the horrifying 'Registering user is added as local administrator on the device during Microsoft Entra join' option was ALSO set to ALL. This is a tenant we just took on, but I've never seen that control before. This is terrifying, considering AFAIK, there is no real way for a registering user to know if they're registering or joining. Beneath it is an option to 'Manage Additional local administrators on all Microsoft Entra joined devices', which leads to the Role page for Device Administrators, which is empty. Under Description, this describes what APPEARS to be to be the same thing mentioned in the previous control - 'Users with this role become local machine administrators on all Windows 10 devices that are joined to Microsoft Entra'. But no one is assigned this. Conveniently, on my own tenant, I happened to let someone JOIN yesterday. We have this limited to 2 (now 3) people - most just register... But this user Joined, and the 'Joining user becomes local admin' option was on ALL. But I can't validate that the user ever become local admin. They don't have the role, their device shows as joined, but there's no additional roles. The audit logs don't look weird. They're not in that 'Device Administrators' group, which describes itself as 'Users with this role become local machine administrators on all Windows 10 devices that are joined to Microsoft Entra'. Thoughts? Freaking out, honestly. We have a mix of DC and Cloud users. I've inherited them all, and had the understanding that Join was essentially registration but with Org ownership. I've tried to get some input from Copilot, but he has basically waffled between 'No, this setting is just badly named' and 'no, actually it's this other setting' and 'no, you know what, it all makes sense somehow'. 1. Does that option actually set the joining user as global admin? Is that really the default setting? 2. can you validate this ANYWHERE in Entra? Or does it just disappear? 3. what is that Device Admin group? A separate group, independent of these two settings, that gives local admin? 4. Is there a graph endpoint that can be used to set this? ThanksHybrid Join Lifecycle Model
Microsoft Entra hybrid join is still a common reality in enterprise environments. For many organizations, it remains necessary because legacy applications still rely on Active Directory machine authentication, Group Policy is still in use, and on-premises operational dependencies have not fully been retired. At the same time, the long-term direction for endpoint identity is increasingly cloud-native. That creates an important architectural question: Should hybrid join be treated as a permanent device state, or as a lifecycle stage in a broader modernization journey? In practice, hybrid join is often discussed as a binary condition: the device is either hybrid joined or it is not. But from an operational perspective, that view is too limited. In real enterprise environments, hybrid join behaves much more like a lifecycle. A device moves through provisioning, registration, trust establishment, management attachment, steady-state operation, recovery, retirement, and eventually transition. That distinction matters because most hybrid join issues do not fail loudly. They usually appear as stale objects, pending registrations, broken trust, inconsistent management ownership, and environments that remain temporarily hybrid far longer than intended. Why a lifecycle model is useful Treating hybrid join as a lifecycle helps explain why so many organizations struggle with it even when the initial implementation appears technically correct. The challenge is usually not the first successful join. The challenge is everything that happens around it: Provisioning quality Trust validation Management ownership Drift detection Stale object cleanup Exit criteria for transition to Entra join Without that lifecycle view, hybrid join often becomes a static design decision with no clear operational model behind it. The eight phases 1. Provisioning The lifecycle starts when the device is built, imaged, or provisioned. This stage is more important than it looks. If the device is provisioned from a contaminated image, or if cloning and snapshot practices are not handled carefully, later identity issues are often inherited rather than newly created. Provisioning should be treated as an identity-controlled event, not just an OS deployment task. 2. Registration The device becomes known to Microsoft Entra. This is where many environments confuse visibility with readiness. A device object may exist in the cloud, but that does not automatically mean the hybrid identity state is healthy or operationally usable. 3. Trust Establishment This is the point where hybrid join becomes real. A device should not be considered fully onboarded until both sides of trust are present and healthy. In operational terms, this means the device is not only registered, but also capable of supporting the expected sign-in and identity flows. 4. Management Attachment Once trust exists, governance becomes the next question. Many organizations still balance Group Policy, Configuration Manager, Intune, and legacy application dependencies at the same time. That is exactly why hybrid join often persists. But if management ownership is not clearly defined, organizations end up with overlapping policy planes, inconsistent control, and unclear accountability. 5. Operational Steady State Hybrid join does not stop at successful registration. The device must remain healthy over time, and that means monitoring trust health, registration state, token health, line-of-sight to required infrastructure, and management consistency. A device that was healthy once is not necessarily healthy now. 6. Recovery Every real environment eventually encounters drift. Pending states, broken trust, orphaned records, reimaged devices, and inconsistent registration scenarios should not be treated as unusual edge cases. They should be expected and handled with formal recovery playbooks. Recovery is not an exception to the lifecycle. It is part of the lifecycle. 7. Retirement Retirement is one of the weakest areas in many hybrid environments. Devices are replaced or decommissioned, but their identity records often remain behind. That leads to stale objects, inventory noise, and administrative confusion. A proper lifecycle model should include a controlled retirement sequence rather than ad hoc cleanup. 8. Transition This is the most important strategic phase. The key question is no longer whether a device can remain hybrid joined, but whether there is still a justified reason to keep it there. Hybrid join may still be necessary in many environments today, but in many cases it should be treated as transitional architecture rather than the target end state. Practical takeaway Looking at hybrid join as a lifecycle creates a more useful framework for architecture decisions, operational ownership, troubleshooting, directory hygiene, governance, and transition planning toward Microsoft Entra join. That is the real value of this model. It does not replace technical implementation guidance, but it helps organizations think more clearly about why hybrid join exists, how it should be operated, and when it should eventually be retired. Final thought Hybrid join is still relevant in many enterprise environments, but it should not automatically be treated as a default destination. In many cases, it works best when it is managed as a lifecycle-driven operating model with defined phases, controls, and exit criteria. That makes it easier to stabilize operations today, while also creating a clearer path toward a more cloud-native endpoint identity model tomorrow. Full article: https://www.modernendpoint.tech/hybrid-join-lifecycle-modelDisabling PIN-based login on Entra-joined PCs
Hi guys. Yesterday I took two machines off the domain and Entra joined them. The goal was 1) remove their access to domain resources 2) have tenant users login to the machine and get enriched tokens every time. this works as desired. The problem is every user gets prompted to set a pin. these are both shared secondary/tertiary PC's - there is no point to having a 6 digit PIN on them. I thought the new Authentication Methods tools had controls for this, but apparently not. A script was run to change certain related Reg Keys (by my onsite tech) but this had no change on reboot. textreg add "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\PassportForWork" /v Enabled /t REG_DWORD /d 0 /freg add "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\PassportForWork" /v DisablePostLogonProvisioning /t REG_DWORD /d 1 /f HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\PassportForWork Enabled key was set to 0, and DisablePostLogonProvisioning was set to 1. These are from various help threads I found here and other resources. Unfortunately, they do not work. Not sure what to do here. I've read there are InTune controls for this - but I don't really have the time to work out WindowsPC ennrollment profiles for 2 machines. The site has InTune, but only for iOS mobile management. Thoughts?
Introducing the Entra Helpdesk Portal: A Zero-Trust, Dockerized ITSM Interface for Tier 1 Support
Hello everyone, If you manage identity in Microsoft Entra ID at an enterprise scale, you know the struggle: delegating day-to-day operational tasks (like password resets, session revocations, and MFA management) to Tier 1 and Tier 2 support staff is inherently risky. The native Azure/Entra portal is incredibly powerful, but it’s complex and lacks mandatory ITSM enforcement. Giving a helpdesk technician the "Helpdesk Administrator" role grants them access to a portal where a single misclick can cause a major headache. To solve this, I’ve developed the Entra Helpdesk Portal (Community Edition)—an open-source, containerized application designed to act as an isolated "airlock" between your support team and your Entra ID tenant. Why This Adds Value to Your Tenant Instead of having technicians log into the Azure portal, they log into this clean, Material Design web interface. It leverages a backend Service Principal (using MSAL and the Graph API) to execute commands on their behalf. Strict Zero Trust: Logging in via Microsoft SSO isn’t enough. The app intercepts the token and checks the user’s UPN against a hardcoded ALLOWED_ADMINS whitelist in your Docker environment file. Mandatory ITSM Ticketing: You cannot enforce ticketing in the native Azure Portal. In this app, every write action prompts a modal requiring a valid ticket number (e.g., INC-123456). Local Audit Logging: All actions, along with the actor, timestamp, and ticket number, are written to an immutable local SQLite database (audit.db) inside the container volume. Performance: Heavy Graph API reads are cached in-memory with a Time-To-Live (TTL) and smart invalidation. Searching for users or loading Enterprise Apps takes milliseconds. What Can It Do? Identity Lifecycle: Create users, auto-generate secure 16-character passwords, revoke sign-in sessions, reset passwords, and delete specific MFA methods to force re-registration. Diagnostics: View a user's last 5 sign-in logs, translating Microsoft error codes into plain English. Group Management: Add/remove members to Security and M365 groups. App/SPN Management: Lazy-load raw requiredResourceAccess Graph API payloads to audit app permissions, and instantly rotate client secrets. Universal Restore: Paste the Object ID of any soft-deleted item into the Recycle Bin tab to instantly resurrect it. How Easy Is It to Setup? I wanted this to be universally deployable, so I compiled it as a multi-architecture Docker image (linux/amd64 and linux/arm64). It will run on a massive Windows Server or a simple Raspberry Pi. Setup takes less than 5 minutes: Create an App Registration in Entra ID and grant it the necessary Graph API Application Permissions (e.g., User.ReadWrite.All, AuditLog.Read.All). Create a docker-compose.yml file. Define your feature toggles. You can literally turn off features (like User Deletion) by setting an environment variable to false. version: '3.8' services: helpdesk-portal: image: jahmed22/entra-helpdesk:latest container_name: entra_helpdesk restart: unless-stopped ports: - "8000:8000" environment: # CORE IDENTITY - TENANT_ID=your_tenant_id_here - CLIENT_ID=your_client_id_here - CLIENT_SECRET=your_client_secret_here - BASE_URL=https://entradesk.jahmed.cloud - ALLOWED_ADMINS=email address removed for privacy reasons # CUSTOMIZATION & FEATURE FLAGS - APP_NAME=Entra Help Desk - ENABLE_PASSWORD_RESET=true - ENABLE_MFA_MANAGEMENT=true - ENABLE_USER_DELETION=false - ENABLE_GROUP_MANAGEMENT=true - ENABLE_APP_MANAGEMENT=true volumes: - entra_helpdesk_data:/app/static/uploads - entra_helpdesk_db:/app volumes: entra_helpdesk_data: entra_helpdesk_db: 4.Run docker compose up -d and you are done! I built this to give back to the community and help secure our Tier 1 operations. If you are interested in testing it out in your dev tenants or want to see the full architecture breakdown, you can read the complete documentation on my website here I’d love to hear your thoughts, feedback, or any feature requests you might have!
Join Merill Fernando and other guests for our Identity and Network Practitioner Webinar Series!
This October, we’re hosting a three-part webinar series led by expert Merill Fernando for Identity and Network Access practitioners. Join us as we journey from high-level strategy to hands-on implementation, unifying identity and network access every step of the way. Each session builds on the last, helping you move from understanding why a unified approach matters to what are the foundations to get started, and finally to how to configure in practice. The goal is to equip you with actionable skills, expert insights, and resources to secure your organization in a unified, Zero Trust way. Register below: Identity and Network Security Practitioner Webinar Series | Microsoft Community HubMicrosoft Entra Internet Access for iOS in Public Preview!
With the latest update to Microsoft Defender for Endpoint on iOS, Organisations licensed for Microsoft Entra Suite or Microsoft Entra Internet Access will have access to Microsoft's Secure Web Gateway (SWG) and traffic forwarding for HTTP/HTTPS traffic, with support for Web-Content Filtering. This has been a huge win for iOS Mobile Security. Previously, Defender for Endpoint on iOS has supported Phishing Protection, M365 Traffic, and Entra Private Access Traffic. Combined with Global Secure Access Threat Intelligence, which consumes indicators from Microsoft Intelligent Security Graph (ISG), Organisations can implement granular internet access controls on iOS devices with integrated, context aware protection against malicious threats. Excited to hear what you think! Release notes are available here
