TOMT: One ERP Doesn't Fit All - Using Microsoft Dynamics to Complete Your ERP Strategy
Many complex organizations, such as large city, county, and state governments, have invested in ERP systems that simply don’t work for all their stakeholders. Agencies with unique business operations - pension funds, lotteries, health departments, planning departments, and more - just may not work within a broad general government ERP system. Or their requirements are so unique that fitting them into the big system isn’t worth the expense. Register for this webinar to: Discover how Microsoft helps agencies left behind from the big system find the "just right" balance of functionality, flexibility, and affordability. Hear real-world success stories of how state and local organizations successfully deployed Microsoft Dynamics alongside larger systems. See how built-in AI is helping teams streamline and automate business processes. This session is offered as part of Microsoft's State & Local Government Solution Showcase Series. REGISTER TODAY!
August 20 Federal Event: Accelerating Enterprise Modernization, AI & Cybersecurity
Overview Federal agencies are under increasing pressure to modernize mission systems, strengthen cybersecurity, and responsibly adopt artificial intelligence. Executive Order 14409, record federal technology investments, and Microsoft's OneGov initiative have created a unique opportunity to accelerate secure digital transformation. What Attendees Will Learn How agencies are translating AI strategy into operational outcomes. Microsoft's latest AI, cybersecurity, and modernization capabilities. How Microsoft OneGov is accelerating secure AI adoption across federal agencies. Real-world modernization strategies and success stories from CDC and USGS. Practical approaches to modernizing legacy systems while improving mission outcomes. Plus: Every attendee receives a complimentary 30-minute FY27 AI Readiness Consultation with a MERP Solutions Architect. Why Attend Join MERP Systems and Microsoft to discover the latest AI and cybersecurity innovations and hear directly from CDC and USGS as they share real-world enterprise modernization strategies and success stories. Attendees will leave with actionable insights, proven approaches, and a better understanding of how to accelerate secure AI adoption across their organizations. Event Link- https://events.teams.microsoft.com/event/b58ebc1e-e927-4e66-b73c-f25d7f43be7f@c33861f9-4a57-4bc4-bc88-d6e0c7b92c37?source=copyLinkOneEventsShareDialogNew eligible workloads for the Solutions Partner designation for Business Applications
The pathway to attaining and renewing the Solutions Partner designation for Business Applications has been widened thanks to the addition of two new eligible workloads: Microsoft Dynamics 365 Contact Center and Copilot Studio. Contact Center has been added across both performance and customer success metrics, while Copilot Studio has been added to performance. A Business Applications designation demonstrates your capabilities delivering solutions on Dynamics 365 and Power Platform, so if you don't already hold this designation, we encourage you to pursue it now. Partners approaching their renewal window can start preparing for renewal today. Visit the Business Applications dashboard in Partner Center to view how this addition has affected your progress toward attaining or renewing the designation. Go to the Business Applications dashboard to learn more.Learn to maximize your productivity at the proMX Project Operations + AI Summit 2026
As organizations accelerate AI adoption across business applications, mastering how Microsoft Dynamics 365 solutions, Copilot, and agents work together is becoming a strategic priority. Fortunately, businesses no longer need to rely on speculation — they can gain practical insights with fellow industry professionals during a unique two-day event: On April 21-22, 2026, Microsoft and proMX will jointly host the fourth edition of proMX Project Operations Summit at the Microsoft office in Munich, but this time with an AI edge. The summit brings together Dynamics 365 customers and Microsoft and proMX experts to explore how AI is reshaping project delivery, resource management, and operational decision‑making across industries. On day one, participants will discover how Dynamics 365 Project Operations, Copilot, Project Online, proMX 365 PPM, and Contact Center can strategically transform business processes and drive organizational growth. On day two, they can explore the technical side of these solutions. Secure your spot! What to expect from the summit Expert-led, actionable insights Join interactive sessions led by Microsoft and proMX experts to learn practical AI and Dynamics 365 skills you can use right away. Inspiring keynotes Gain future-focused perspectives on Dynamics 365, Copilot, and AI to prepare your organization for what’s next. In between our special guests we have Microsoft's Rupa Mantravadi, Chief Product Officer, Dynamics 365 Project Operations, Rob Nehrbas, Head of AI Business Solutions, Archana Prasad, Worldwide FastTrack Leader for Project Operations, and Mathias Klaas, Partner Development Manager. Hands-on AI workshops Take part in workshops where Sebastian Sieber, Global Technology Director (proMX) and Microsoft MVP will show the newest AI features in Dynamics 365, giving you real-world experience with innovative tools. Connect with industry leaders Engage with experts through Q&A sessions, round tables, and personalized Connect Meetings for tailored guidance on your business needs. Real customer success stories Hear case studies from proMX customers who are already using Dynamics 365 solutions and learn proven strategies for successful digital transformation. Who should attend? This summit is tailored for business and IT decision-makers that are using Dynamics 365 solutions and want to drive more business impact with AI, but also for those who might be planning to move away from other project management solutions such as Project Online and need practical guidance grounded in real-life implementations. Date: Apr 21 & 22, 2026 | 2 -Days event Location: Microsoft Munich, Walter-Gropius Straße 5, Munich, Bavaria, DE, 80807 Ready to maximize your productivity? Register here.Partner Case Study | TTEC Digital
All travelers know the frustration of a canceled or delayed flight. No airline is immune to inclement weather, gate shortages, and other travel disruptions. What truly sets an airline apart is how effortlessly its customer service turns disruption into reassurance. TTEC Digital, 2025 Microsoft Dynamics 365 Service Partner of the Year, is helping a leading global airline upgrade its customer support and create standout experiences when travelers need it most: around the clock. As an award-winning Microsoft Solutions Partner, global customer experience (CX) innovator TTEC Digital leverages AI in solution architecture and implementation methodology to reduce complexity, drive operational excellence, and streamline customer experiences. With over 1,400 Microsoft certifications and decades of success, TTEC Digital can deploy, integrate, and optimize these technologies to maximize cloud and AI investments. The company’s Microsoft practice focuses on AI Business Solutions and Cloud & AI Platforms, including Microsoft Azure, Copilot, Dynamics 365, and Power Platform. By leveraging partner certifications and programs like Copilot + Power and Azure Accelerate within Microsoft Commerce Incentives (MCI), they help clients modernize customer connections, optimize service operations, and achieve measurable business value. TTEC Digital’s strategic use of presales and post-sales funding to drive customer success serves as a striking differentiator in the market. Additionally, TTEC Digital offers managed services (SurroundCX™) and IP innovations to help their clients continuously evolve their customer experience ecosystems. Beyond traditional tiered support and break/fix support models, TTEC Digital provides real-time monitoring across multiple clouds, hosting management services, and CX innovation services—a unique offering focused on ongoing AI advancement. CX innovation services keep clients’ platforms optimized while introducing enhanced capabilities such as conversational AI, speech-to-text analytics, knowledge engineering, and custom large language models. "We've been creating elevated, exceptional experiences for more than 30 years, and those experiences often come to life in the contact center because that is where your brand hits your customer," said Leah Quartano, VP of Digital Sales at TTEC Digital. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!⏰ Don’t miss out—there’s still time to submit your FastTrack Recognized Solution Architect (FTRSA) nominations and renewals!
The window to nominate for the FTRSA distinction closes on March 3, 2026 (just about 6 weeks from now). If you’re considering submitting or renewing, act soon! Remember, publishing a reference architecture on a Microsoft site—a requirement—can take up to 6–8 weeks alone. Helpful tips and resources to support your nomination: Before you submit, make sure to read the FAQ on the nomination site for important details on requirements and the nomination process. Looking for guidance on submissions? Check out EY’s (a multi-year, multi-product FTRSA) insightful blog post here. Still have questions? Reach out directly to the team at fasttrackrecognized@microsoft.com. Let’s recognize outstanding architects—get your nominations in before the deadline!Partner Case Study | CloudFronts
In manufacturing, precision is paramount. Machine quality, specification, and the accuracy of results is critical. That’s always been the case. What’s newer in the manufacturing world is the precision required from the systems that support operations. Manufacturers today are under pressure to deliver seamless customer experiences, whether through e-commerce or service operations, while also maintaining efficiency across global supply chains. Yet many still rely on aging integration frameworks or siloed systems that make it difficult to meet modern expectations. To keep up with the rapid pace of innovation and increased demands, many manufacturers rely on a partner to help them modernize operations, and one key ally for organizations in this space today is CloudFronts. As a Solutions Partner specializing in Microsoft Dynamics 365, CloudFronts supports a broad spectrum of industries, including manufacturing, by integrating and scaling business-critical systems with Azure, Power BI, and other Microsoft solutions. This expertise made them an appealing partner when Tinius Olsen, a long-established materials testing manufacturer, wanted to modernize multiple aspects of their digital infrastructure—and do so cost-effectively. The companies had partnered before when CloudFronts upgraded Tinius Olsen’s ERP in 2015. Now, they embarked on a digital transformation journey together to streamline integrations, improve efficiency, and open new opportunities for innovation. A digital modernization doubleheader With more than 140 years of history, Tinius Olsen has long been known for precision-engineered testing solutions used in a wide range of industries. But like many established manufacturers, Tinius Olsen faced technology challenges. As customer expectations shifted toward faster digital experiences and their internal IT landscape grew more complex, Tinius Olsen needed to modernize its technology backbone. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Covenant
With a suite of Microsoft technology and an agile approach, Covenant helped the Illinois Mine Subsidence Insurance Fund (IMSIF) connect their data, modernize their operations, and future-proof their mission. On a quiet street in Illinois, a homeowner discovers a troubling sight: a crack snaking across their driveway. Little do they know that old coal mine tunnels deep underground have subtly shifted, leaving their property susceptible to damage from mine subsidence. For decades, the Illinois Mine Subsidence Insurance Fund (IMSIF) has been helping homeowners and businesses manage this risk by making sure they have access to financial resources when the ground literally shifts beneath their feet. While IMSIF has been the steady support for property owners since 1979, they were facing their own challenge: legacy technology that made every claim, survey, and payment more complicated than it had to be. That's why they reached out to Covenant Technology Partners, a Microsoft Cloud Solution Provider (CSP) partner, who joined forces with IMSIF to reimagine and strengthen their foundation of support. A custom legacy system and siloed data IMSIF’s mission is as unique as it is essential. Created by state statute, the Fund helps assure financial resources are available to Illinois property owners at risk of mine subsidence, including through providing reinsurance to insurance companies, conducting investigations, supporting research, and educating the public. “They’re protecting homeowners who never would have thought they would be exposed to this extra risk of a house settling or even an outbuilding sinking because of a shaft shifting or collapsing,” said Lynn Glatt, Microsoft Dynamics ERP Solution Architect at Covenant. But manual data entry, duplicate records, and a patchwork of non-integrated processes made IMSIF’s day-to-day work a lot harder—and limited their potential impact. Claims, payments, reimbursements, and surveying were all managed in parallel, often requiring the same information to be entered into multiple systems. Worse still, the developer who built and maintained the original system had retired—leaving IMSIF with a looming knowledge gap and growing risk. “They were doing [all of this] in a homemade, crafted solution that kept one developer busy for almost 20 years,” Glatt said. “And when that person retired, they didn't have anybody who understood how it all linked together to that legacy system.” Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Biztech grows revenue by 150% with Microsoft Marketplace Rewards
Biztech IT Consultancy Pvt. Ltd. builds solutions on Microsoft Dynamics 365 and Azure to bring positive transformation to healthcare, not-for-profit, manufacturing, education, and retail companies of all sizes across 21 countries. Biztech transforms companies with CRM and ERP A Microsoft partner for over eight years, Biztech develops customer relationship management (CRM) and enterprise resource planning (ERP) solutions on Microsoft Azure, Dynamics 365, and Dynamics 365 Business Central to ensure scalability and efficiency. Biztech continuously strives to innovate and strengthen its offerings within the Microsoft ecosystem. Seeking enhanced visibility and marketing opportunities, Biztech reviewed the benefits of Microsoft Marketplace Rewards to connect with companies seeking to effectively use Microsoft technology. Utilizing Microsoft Marketplace Rewards to reach more customers was a logical step. Continue reading here Join the conversation in our Marketplace community discussion board, Marketplace Blog and see upcoming events in the Marketplace events calendar!Innovators in Action | Ludia Consulting
We’re proud to collaborate with visionary partners who are shaping the future of innovation. Microsoft’s Innovators In Action series spotlights tech entrepreneurs who are members of a Microsoft Partner-led Organization and are driving transformation and business impact. They are leveraging Microsoft’s ecosystem for growth. Want to be featured? Join this community and ask to share your story! This week we are featuring Ludia Consulting Ludia Consulting specializes in Microsoft Dynamics 365 Business Applications to optimize physical operations across industries such as manufacturing, energy, and professional services. Their experience has led to significant pipeline growth and collaboration with Microsoft Teams. Listen to full episode here! Stay tuned for more inspiring spotlights in our #InnovatorsInAction series. Join the conversation by following our Inclusive Growth discussion board!
