Dynamics 365 Blog | Accelerate your journey to AI-first selling with Microsoft AI Accelerator for Sales and new sales agents
AI transforms the way people work, the way every function operates, and the way businesses drive competition and growth. It’s also transforming the business application landscape as customers adopt Microsoft 365 Copilot as the UI for AI and agents for every business process. Nowhere is that more true than in sales. The combination of Copilot, agents, and human ambition can free time to focus on closing deals, help teams build a stronger pipeline, and drive new levels of profitability. That matters because in sales, time is money. We’re announcing a new program—Microsoft AI Accelerator for Sales—to help more customers rapidly transform their sales organization with Microsoft 365 Copilot and agents, as well as two new agents—Sales Agent and Sales Chat—to help scale the team’s ability to nurture and close deals. Read on for more information on each of these announcements on our full blog.New eligible workloads for the Solutions Partner designation for Business Applications
The pathway to attaining and renewing the Solutions Partner designation for Business Applications has been widened thanks to the addition of two new eligible workloads: Microsoft Dynamics 365 Contact Center and Copilot Studio. Contact Center has been added across both performance and customer success metrics, while Copilot Studio has been added to performance. A Business Applications designation demonstrates your capabilities delivering solutions on Dynamics 365 and Power Platform, so if you don't already hold this designation, we encourage you to pursue it now. Partners approaching their renewal window can start preparing for renewal today. Visit the Business Applications dashboard in Partner Center to view how this addition has affected your progress toward attaining or renewing the designation. Go to the Business Applications dashboard to learn more.Learn to maximize your productivity at the proMX Project Operations + AI Summit 2026
As organizations accelerate AI adoption across business applications, mastering how Microsoft Dynamics 365 solutions, Copilot, and agents work together is becoming a strategic priority. Fortunately, businesses no longer need to rely on speculation — they can gain practical insights with fellow industry professionals during a unique two-day event: On April 21-22, 2026, Microsoft and proMX will jointly host the fourth edition of proMX Project Operations Summit at the Microsoft office in Munich, but this time with an AI edge. The summit brings together Dynamics 365 customers and Microsoft and proMX experts to explore how AI is reshaping project delivery, resource management, and operational decision‑making across industries. On day one, participants will discover how Dynamics 365 Project Operations, Copilot, Project Online, proMX 365 PPM, and Contact Center can strategically transform business processes and drive organizational growth. On day two, they can explore the technical side of these solutions. Secure your spot! What to expect from the summit Expert-led, actionable insights Join interactive sessions led by Microsoft and proMX experts to learn practical AI and Dynamics 365 skills you can use right away. Inspiring keynotes Gain future-focused perspectives on Dynamics 365, Copilot, and AI to prepare your organization for what’s next. In between our special guests we have Microsoft's Rupa Mantravadi, Chief Product Officer, Dynamics 365 Project Operations, Rob Nehrbas, Head of AI Business Solutions, Archana Prasad, Worldwide FastTrack Leader for Project Operations, and Mathias Klaas, Partner Development Manager. Hands-on AI workshops Take part in workshops where Sebastian Sieber, Global Technology Director (proMX) and Microsoft MVP will show the newest AI features in Dynamics 365, giving you real-world experience with innovative tools. Connect with industry leaders Engage with experts through Q&A sessions, round tables, and personalized Connect Meetings for tailored guidance on your business needs. Real customer success stories Hear case studies from proMX customers who are already using Dynamics 365 solutions and learn proven strategies for successful digital transformation. Who should attend? This summit is tailored for business and IT decision-makers that are using Dynamics 365 solutions and want to drive more business impact with AI, but also for those who might be planning to move away from other project management solutions such as Project Online and need practical guidance grounded in real-life implementations. Date: Apr 21 & 22, 2026 | 2 -Days event Location: Microsoft Munich, Walter-Gropius Straße 5, Munich, Bavaria, DE, 80807 Ready to maximize your productivity? Register here.⏰ Don’t miss out—there’s still time to submit your FastTrack Recognized Solution Architect (FTRSA) nominations and renewals!
The window to nominate for the FTRSA distinction closes on March 3, 2026 (just about 6 weeks from now). If you’re considering submitting or renewing, act soon! Remember, publishing a reference architecture on a Microsoft site—a requirement—can take up to 6–8 weeks alone. Helpful tips and resources to support your nomination: Before you submit, make sure to read the FAQ on the nomination site for important details on requirements and the nomination process. Looking for guidance on submissions? Check out EY’s (a multi-year, multi-product FTRSA) insightful blog post here. Still have questions? Reach out directly to the team at fasttrackrecognized@microsoft.com. Let’s recognize outstanding architects—get your nominations in before the deadline!Explore Exciting New Growth Opportunity: Dynamics 365 Business Central event
Learn how adding Dynamics 365 Business Central to your offerings catalogue can increase your revenue and reduce customer churn — with low risk and a small lift to your existing resources. Date/Time: March 13, 2025 Americas/EMEA 8:00am PST and APAC 5:00pm PST Register for this upcoming Level Up CSP digital event to and hear about Business Centrals business management solution for small and mid-sized organizations. Voted the number one ERP solution for SMBs by Forbes in 2024, Business Central seamlessly integrates with Microsoft’s productivity and collaboration tools—making it a natural fit for your Modern Work customers. Business Central is also blazing the trails when it comes to AI innovation, bringing copilot capabilities and agents to life, to help your customers become more productive. In this session we'll: Guide you on how to lead impactful customer conversations and close Business Central opportunities without significant investment. Walk you through your earnings potential, including lucrative margins and available incentives for partners. Hear from a Modern Work Partner who will join us and share how they got started and successfully built a Business Central business! Register today! Be sure to follow our Cloud Solutions Provider (CSP) Discussion board
