Help.microsoft.com talk to a person
1=<8.88>`70.4<05.75> Although, as a moderator, I'm not directly responding to customer calls with problems, I can offer you strategic guidance on how to contact a real person in Microsoft Support.1=<8.88>`70.4<05.75> This is a common problem, and the key is understanding the prompts and steps to bypass the automated system. to your Microsoft 365Across the U.S. to Beer City Code: MVPs Build Community in Grand Rapids, Michigan
Where practical learning meets genuine connection Each year, technologists travel to Grand Rapids, Michigan, U.S. for Beer City Code - a two-day, polyglot software conference built around workshops, practical sessions, and the conversations that continue after the slides are put away. In 2026, Microsoft MVPs came from across the United States to share what they are learning in AI, cloud, .NET, architecture, and modern software delivery. Organized by Microsoft MVP Jonathan “J.” Tower, the event shows what becomes possible when experts invest their time, experience, and curiosity in a community eager to learn together. Why MVPs make the trip For these speakers, the journey to West Michigan is about more than taking a stage. It is a chance to translate fast-moving technology into useful guidance - and to create the human connections that help people put that guidance into practice. MVP Samuel “Sam” Gomez uses his sessions to show how Microsoft Foundry and the Microsoft Agent Framework can help organizations design agentic workflows that automate meaningful business processes. By sharing what he has learned in practice, Sam embodies a hallmark of the MVP community: helping others turn possibilities into real-world solutions. As an MVP, speaking at Beer City Code gives me the opportunity to share different ways in which services like Microsoft Foundry and libraries like the Microsoft Agent Framework help organizations implement agentic workflows to automate key business processes. - Sam Gomez That same commitment to practical learning motivates MVP Chad Green, who sees speaking at Beer City Code as an investment in a community that values connection and genuine craftsmanship in software. In his architecture workshop, Chad moves beyond buzzwords to help attendees choose structures suited to the problems in front of them, examine tradeoffs, and make decisions with clarity and confidence. He brings the same grounded approach to AI, encouraging architects to treat it as a thinking partner while retaining control: define clear constraints, validate assumptions, and shape the output into deliberate, human-driven decisions. For Chad, the learning extends beyond the scheduled session. Hallway conversations, late-night discussions, and next-day breakfasts create space for attendees to test ideas, ask candid questions, and think more intentionally about their systems and careers. As an MVP, speaking at Beer City Code gives me the opportunity to invest in a community that values learning, connection, and genuine craftsmanship in software. - Chad Green & RD) MVP Chris Woodruff returns for the same reason: to give back to people he sees at events and meetups throughout the year. He describes a conference that succeeds by focusing on attendees, curating a strong lineup, and giving speakers room to share what excites them. The result is an experience where learning is not confined to a session slot. One memorable discussion sparked by his talk continued through lunch - a simple example of how an attendee’s question can become a deeper exchange of ideas. That attendee-first spirit turns a scheduled presentation into an invitation to ask one more question, consider a niche technology, test a different approach, or connect with someone facing a similar challenge. Beer City Code succeeds because it focuses on attendees rather than speakers. - Chris Woodruff For MVP Brian McKeiver, Beer City Code is both local and far-reaching. Born and raised in West Michigan, he values bringing lessons from the broader Microsoft and .NET communities' home while showing visitors that Grand Rapids, Michigan is a growing technology hub. He has watched the event develop into the largest technology conference in West Michigan without losing the close-knit character that makes it welcoming. Brian also points to the breadth and quality of the program: multiple concurrent tracks and speakers from across the country create value well beyond a developer-only audience. Product owners, project managers, designers, creatives, and other technologists can all find sessions relevant to their work. In three words, he describes the conference as local, welcoming, and high-quality. As an MVP, speaking at Beer City Code gives me the opportunity to bring what I am learning from the broader Microsoft and .NET communities back home to West Michigan. - Brian McKeiver Distance is also part of the story. MVP Sam Basu traveled roughly 400 miles from Erie, Pennsylvania, drawn by old friendships and the vibrant developer community created by the conference organizers. He submitted a session because he wanted to help developers move beyond AI hype and focus on workflows that matter. For Sam, Beer City Code succeeds by centering grassroots learning from real practitioners while creating space for student curiosity, grounded local perspectives, and candid conversations among attendees and speakers. His message is practical: AI is reshaping how software is built, but adoption is a spectrum. Teams should use what makes sense for their needs, bring meaningful context to AI tools, and stay focused on solving real problems. That same sense of welcome is what brings MVP & RD Eric Boyd back. He describes Beer City Code as a “gem of a conference”: accessible, intimate, and strengthened by a thoughtful mix of Grand Rapids voices and speakers traveling from beyond the region. For Eric, collaboration among attendees, speakers, and fellow MVPs is not an extra benefit - it is central to the experience. Beer City Code is a gem of a conference. It has a great community feel, and its inexpensive ticket price makes it accessible for virtually everyone. - Eric Boyd The ripple effect: clearer thinking, stronger networks The value of Beer City Code is not limited to what appears on the agenda. Chad Green highlights the conversations outside sessions - hallway chats, late-night discussions, and next-day breakfasts - where a new idea can become a clearer career choice or a better-designed system. In his architecture workshop, the takeaway is not a buzzword but a habit: choose the structure that fits the problem, understand the tradeoffs, and make decisions with clarity and confidence. That mindset matters even more with AI, where architects must define constraints, validate assumptions, and keep people accountable for the outcome. The same pattern appears across the conference. Sam Gomez sees in-person events as increasingly important when AI is creating challenges across the industry. Chris Woodruff remembers an attendee conversation that continued through lunch. Sam Basu recalls a nontechnical attendee recognizing that AI agents and models could be approachable tools for solving real problems. Each moment demonstrates how community learning works: expertise is shared, questions make it concrete, and a connection helps the insight travel farther. AI is reshaping how we build software, but AI adoption is a spectrum - do what makes sense and bring context to AI tools. - Sam Basu Your next community connection could start here If you are building software, guiding technical teams, exploring AI, or simply looking for people who share what they know generously, add Beer City Code to your conference radar. Explore the MVP profiles of Samuel Gomez, Chris Woodruff, Eric Boyd, Sam Basu, Brian McKeiver, and organizer Jonathan “J.” Tower, then follow the ideas and communities they support. Consider how you can contribute to the community - by answering a question, mentoring someone, speaking at a local event, or sharing a lesson from your own work. Community impact begins with showing up. Want to Learn More About the MVP Program? To find an MVP and learn more about the MVP Program visit the MVP Communities website and follow our updates on LinkedIn or #mvpbuzz. Join us for a future live session through the Microsoft Reactor where we walk through what the MVP program is about, what we look for, and how nominations work. These sessions are designed to help you connect the dots between the work you’re already doing and the impact the MVP Program recognizes - with time for questions, examples, and real conversations.
How do I Speak with Microsoft Support?
1=<8.88>`70.4<05.75> Although, as a moderator, I'm not directly responding to customer calls with problems, I can offer you strategic guidance on how to contact a real person in Microsoft Support.1=<8.88>`70.4<05.75> This is a common problem, and the key is understanding the prompts and steps to bypass the automated system. to your Microsoft 365Help.microsoft.com talk to a person Usa
1=<8.88>`7O4<O575> Although, as a moderator, I'm not directly responding to customer calls with problems, I can offer you strategic guidance on how to contact a real person in Microsoft Support.1=<8.88>`7O4<O575> This is a common problem, and the key is understanding the prompts and steps to bypass the automated system. to your Microsoft 365
How can I save PowerPoint presentations from SlideShare for offline use?
I use Microsoft PowerPoint for studying and creating presentations, and sometimes I find useful presentations on SlideShare that I’d like to keep for offline reference. What is the easiest way to save a SlideShare presentation in a format that can be opened or edited with Microsoft PowerPoint? I came across ahttp:// https://slidesextract.com/ that can download presentations for offline use Would this be a suitable option for getting a presentation and then opening it in PowerPoint?You Belong Here: Three MVPs on Imposter Syndrome
Imposter syndrome is the persistent feeling that your success is undeserved - or that others may discover you are not as capable as they think. It can surface before a presentation, while learning a fast-moving technology, or after receiving recognition such as the Microsoft MVP award. In candid conversations, MVPs Rachel Irabor, Dan Barber, and Cat Schneider described self-doubt not as proof that they do not belong, but as a familiar signal to pause, seek perspective, and reconnect with what they contribute. Their stories remind technologists at every stage: confidence can fluctuate, while your value remains real. Three paths through self-doubt Rachel’s response begins with a question: Why do I believe I am not enough? Early in her Microsoft Power Platform journey, she nearly discounted a Power Automate presentation because it seemed “too basic” for a call filled with experienced community members. She delivered it anyway - and MVPs told her they had learned an action they had never tried. That moment became evidence that usefulness is not measured by seniority. A beginner can notice, explain, or connect something an expert has missed. Her story is also one of motion. Soon after university, Rachel relocated from Nigeria to Malta for her first corporate role - her first time travelling and a move she initially treated as simply the next task. Only later did she pause long enough to recognize its scale. Today, she tries to compare herself with “the 2022 Rachel,” who was still a student and unsure of her next step, rather than with a room full of people decades into their careers. Before speaking, Rachel changes the conditions around the fear. She arrives early, gets familiar with the room, plays upbeat music, and dances until her body relaxes. She may begin with anxiety, but once she starts, she finds her flow. The goal is not to wait until doubt disappears; it is to create a routine that helps her move with it. That same approach shaped her public learning. She shared modules, small projects, problems, and fixes even while wondering whether people would judge the posts as too simple. Over time, those small acts helped build a career and a community. Her reminder is direct: one article, video, or explanation does not need to reach hundreds of people to matter. If it helps one person solve a problem or see a possible path, it has made an impact. “Get out of your head… I’m just doing my own part. I’m just being me.” - Rachel Irabor Dan’s perspective is shaped by more than two decades in technology leadership. Experience has not silenced his inner critic; he describes it as a daily voice that can turn recognition into suspicion and opportunity into self-rejection. When he received the MVP award, his first response was disbelief. His community work often centers on the human side of technology - mentoring, coaching, leadership, consulting habits, and high-performing teams - and he wondered whether that belonged beside more visibly technical contributions. The volume of new opportunities after the award created another pressure: the feeling that he should add more to everything he was already doing. Dan learned to replace, not simply add. When a new “shiny thing” appears, he asks what he will stop doing so that work, family, community contribution, and wellbeing can remain sustainable. The award recognizes what someone has already contributed; it is not an instruction to raise the bar until burnout. When doubt starts “nibbling away” at his confidence, Dan conducts an evidence check. He writes down contributions, mentoring, invitations, feedback, and people who sought his help. Then he asks whether the internal story - that he is a fraud or does not do enough - actually fits those facts. This is not forced positivity. It is a deliberate decision to give empirical evidence at least as much authority as the loudest thought in the room. Dan also refuses the idea that an MVP must acquire every other MVP’s strength. He compares the community to a network of people with different superpowers: each member brings something distinct and gains access to expertise they do not need to reproduce themselves. “Do not lose track of your superpower,” he advises. Belonging comes from contributing your own value, not becoming everything to everyone. “Your uniqueness is your superpower… Take pride in what you do and how you do it.” - Dan Barber Cat’s imposter syndrome often sounds like a question: Who made the decision to bring me in? She can look around a technical community and feel unlike the people producing content every day - then remember that her contribution is different, not lesser. She builds community, helps people find one another, and can offer “15 different ways” to approach a problem. The award did not erase doubt, but it gave her another piece of evidence: Microsoft continued to recognize a voice and a form of impact worth hearing. She has also seen what can happen when self-doubt gets to make the decision. In 2022, Cat received an offer for a Microsoft role while considering another opportunity. The scale of the role made her worry that Microsoft would eventually regret hiring her, and she said no. She does not treat the choice as a failure - the path she took gave her new skills and room to grow - but she can name the part imposter syndrome played. That honesty matters: the inner critic does not only make us uncomfortable; sometimes it quietly removes us from opportunities before anyone else can decide. Today, rapid changes in AI can recreate that feeling. Cat has attended sessions, asked product experts questions, and kept experimenting, yet she can still feel behind when a tool does not click. Her response is patient rather than performative: everyone learns at a different pace, sometimes persistence works, and sometimes the next right step is asking for help. Cat turns that compassion outward. At conferences, she notices people on the edges and “adopts” them - making introductions, showing them where to go, and helping them approach others. She offers new speakers smaller, lower-pressure formats such as short presentations, co-presenting, or interviews. As the self-described leader of the “Heckle and Hype crew,” she also shows up to cheer others on. Her story makes belonging tangible: sometimes we believe we have a place because someone actively makes room for us. “If I wasn’t meant to be here, then I wouldn’t be here. I’m meant to be here.” - Cat Schneider What helps when the inner critic gets loud Rachel, Dan, and Cat do not offer a single cure. Instead, they show how to interrupt the spiral from several directions: Name the thought, then ask why. Is the evidence really that you do not belong—or are you responding to a new room, a new responsibility, or people with different experience? Compare backward, not sideways. Measure your growth against an earlier version of yourself instead of someone else’s visible highlight reel. Collect evidence of impact. Save feedback, invitations, solved problems, mentoring moments, and messages from people you helped. Review the record when memory becomes selective. Change the conditions around the fear. Arrive early, rehearse, play music, bring a co-presenter, choose a shorter format, or ask a trusted person to sit in the room. Turn expertise into curiosity. If you are not the smartest person in the room, you are in a room where you can learn. Ask a follow-up question instead of treating a gap as a verdict. Protect your capacity. Recognition does not require endless expansion. For each new commitment, decide what you will pause, delegate, or decline. Do not tackle it alone. Ask for perspective from someone who knows your work, collaborate with a peer, or tell the truth about where you are stuck. Most importantly, take one small action before certainty arrives: submit the session, share the lesson, ask the question, or introduce yourself to one person. Action creates new evidence, and new evidence gives the inner critic less room to invent the whole story. When someone else’s inner critic gets loud The most useful response is rarely “You’re brilliant - stop worrying.” Start by listening. Ask what happened, what the person is afraid of will happen, and what evidence they are using. Then offer specific observations: name the question they asked, the person they helped, the clarity they brought, or the preparation you witnessed. Specific evidence is easier to trust than broad reassurance. Community leaders can also design for belonging before anyone has to request it. Rachel emphasizes foundations where beginner and expert questions are welcomed with empathy. Cat shows the power of personal invitations, introductions, and low-pressure ways to contribute. Dan models visible honesty from a senior position, making it safer for others to seek support instead of becoming “lone wolves.” Together, their practices create a healthier message: you do not have to hide uncertainty to be credible, and you do not have to carry it alone. Your contribution counts If imposter syndrome has made you hesitate - to publish an article, submit a session, ask a question, or pursue the MVP path - choose one small next step. Share what you learned, ask someone you trust for perspective, and keep a record of the people your work helps. Learn more from Rachel Irabor, Dan Barber, and Cat Schneider. Want to learn more about Imposter Syndrome? In a recent podcast, Dan explores how imposter syndrome can show up in a technology career, why experience does not always quiet the inner critic, and how awareness, evidence, and support can help us move forward without facing self-doubt alone. You do not need to know everything to contribute something meaningful. You only need to begin. Want to Learn More About the MVP Program? To find an MVP and learn more about the MVP Program visit the MVP Communities website and follow our updates on LinkedIn or #mvpbuzz. Join us for a future live session through the Microsoft Reactor where we walk through what the MVP program is about, what we look for, and how nominations work. These sessions are designed to help you connect the dots between the work you’re already doing and the impact the MVP Program recognizes - with time for questions, examples, and real conversations.My MVP Story: Jess Stratton on Sharing, Storytelling, and Lifelong Learning
How One Question Sparked a Lifetime of Sharing Jess Stratton’s MVP journey is rooted in a simple idea: share what you know. Long before she was recognized as a Microsoft MVP in July 2026, Jess was asking questions, solving problems, and helping others learn in technology communities. Over time, those contributions grew into articles, conference demonstrations, training videos, courses, a book, and a TEDx talk. Becoming an MVP brought that story full circle - and opened the door to a global network of people who share her curiosity, generosity, and belief that technology becomes more approachable when we learn together. In her LinkedIn Learning course, "Learning Microsoft 365 Copilot for Work", MVP Jess Stratton shares practical guidance for using Microsoft 365 Copilot in everyday work. The Moment the Questions Turned into Answers Jess’s community story began in the Lotus Notes world in the 1990s, where she worked as an administrator and developer. Like many people entering a new technical space, she relied on forums to ask questions and learn from others. Then, almost without noticing, the balance shifted: she was answering more questions than she was asking. A turning point came when Jess created a solution to a problem no one else had addressed and made it available online. That contribution led to a how-to article, then a conference demonstration, and eventually a much larger network of peers. Connections from that community helped launch the training-video work she continues today. The path was not a carefully plotted career ladder; it was a series of opportunities created by generosity, curiosity, and a willingness to share. It all started with that very root principle of just sharing what you know. - Jess Stratton That same spirit lives in “Nerd Girl Jess,” the identity she carried forward from a group of women in the Lotus Notes community who hosted conference panels and proudly wore Nerd Girls pins and shirts. When Jess later started working independently, keeping the name became a way to honor those relationships and the community that helped shape her. Her first MVP nomination brought another unexpected milestone. After the long wait, the award email arrived as a joyful surprise. Excitement quickly mixed with nerves: there was much to learn and a desire not to miss anything. More than recognition, however, the award meant belonging. Now there’s this whole network of brilliant people that’s just opened up to me. - Jess Stratton After years of creating and teaching from a home office, Jess is especially energized by the chance to connect with other MVPs, exchange ideas, and spend time together in person. That network, she says, makes the work feel less solitary - and makes the next chapter feel full of possibility. A TEDx Detour: Humanizing History Through Story When TEDxURI invited speakers to propose unusual viewpoints for its “Now That’s Funny” program, Jess submitted an audition that took her beyond the familiar rhythm of technical instruction. Her idea began during a walk in the pandemic, when a podcast about the mysterious Voynich manuscript prompted an unexpected, funny question: what if its childlike drawings and undeciphered writing came from a child helping a deadline-driven medieval parent? That playful theory became the starting point for her TEDxURI talk, “Humanizing history, one mysterious book at a time.” While Jess is an experienced speaker, preparing for TEDxURI pushed her outside her comfort zone in new ways. TEDx events often pair speakers with speaker coaches because developing a TEDx talk is different from preparing a typical lecture or conference session. Working alongside a TEDx speaker coach, she spent weeks refining her story, rehearsing her delivery, and focusing on the single idea she wanted the audience to remember. The experience helped her approach speaking from a more personal and story-driven perspective than a traditional conference presentation. Learn more in TED’s rehearsal guidance. Within that collaborative process, Jess’s coach helped her see that the talk’s most personal details could also make its central idea more vivid and relatable. The coach encouraged Jess to include photographs from her own life - images of bringing her daughter to Lotus Notes conferences - and place them alongside the imagined medieval parent in her story. Those photographs connected past and present, turning an unusual theory about an old manuscript into a deeply human reflection on working parenthood, technology, and the families whose lives unfold around our work. They also helped the talk come full circle: history was no longer an abstract mystery, but a story about real people balancing deadlines, creativity, and care. I feel like we should always be learning new things. I’m going to try this new skill and see if I can take people on a journey with me. - Jess Stratton The experience changed how Jess thinks about technical communication. Storytelling invited her to bring more of her personality into the room, connect ideas to real human experiences, and make learning feel less dry. In her reflection on the talk, she emphasized that history involved real people with their own challenges and experiences - a perspective that also makes technical teaching more relatable. Watch Microsoft MVP Jess Stratton's TEDxURI talk, where she shares insights from her personal and professional experiences. What Happens When Learning Feels Possible Jess has taught through more than 50 published courses, and learners have shown her what happens when knowledge is made practical and welcoming. People have approached her at conferences to share projects they created using lessons from her courses. Some of those courses even became in-flight learning, giving passengers the chance to build skills while traveling. For Jess, the most meaningful measure of impact is not how much content she produces, but what learners feel empowered to do next. Technology becomes less intimidating when you have somebody show you what it can really do. - Jess Stratton That practical mindset also shapes her approach to Microsoft Copilot. Jess prefers to start with the work she enjoys and does well, then use AI for areas where she needs support - such as design, organizing tasks, or follow-up - instead of “fixing things that aren’t broken.” As she works on the second edition of her Copilot for Microsoft 365 book and uses Copilot to grow her business, she continues to bring learners along for the journey. Community remains central. Jess values virtual connection, but she is especially looking forward to the face-to-face conversations that can solve a problem in minutes and spark new ideas. For a new MVP who has learned from other MVPs for years, the award feels both exciting and humbling. Being an MVP is very humbling. I’ve got very big shoes to fill - and I have to keep that helping going. - Jess Stratton Keep Sharing What You Know Every MVP journey begins with a question, a solution, or a moment when someone chooses to share what they have learned. Jess’s story shows how those moments can grow into articles, talks, courses, friendships, and new communities. Whether you are answering a forum question, demonstrating a useful technique, telling a more human technical story, or learning a skill outside your comfort zone, your contribution can help someone else move forward. What person, community, or unexpected opportunity helped shape your journey? Share your story - and keep the ripple of learning going. Connect with Jess Learn more about Jess Stratton on her Microsoft MVP profile, explore her extensive library of more than 35 LinkedIn Learning courses covering AI, Microsoft technologies, cybersecurity, and professional development, watch her TEDxURI talk on YouTube, and read her LinkedIn reflection on the experience. Want to Learn More About the MVP Program? To find an MVP and learn more about the MVP Program visit the MVP Communities website and follow our updates on LinkedIn or #mvpbuzz. Join us for a future live session through the Microsoft Reactor where we walk through what the MVP program is about, what we look for, and how nominations work. These sessions are designed to help you connect the dots between the work you’re already doing and the impact the MVP Program recognizes - with time for questions, examples, and real conversations.
Digital Takeover/Lockdown
My web developer has taken over my M365 & Copilot (along with my domain, google workspace, GitHub, Manus.im account, Stripe, Shopify, my financial accounts, and so on) and made has made himself Super admin and/or created an enterprise hierarchy that then turns myself, THE OWNER, into a USER; if he allows me access at all. I have been in an active digital lockout for going on 5 months now. I am at the local library currently trying to find a solution to regaining control. I have been dealing with redirected and limited browsers, blocked accounts, email accounts forwarded and new emails created, and then, even my calls and texts are being forwarded and/or blocked. From taking over my account's admin, a malicious DNS change, using rootkit malware, harmful scripts, injected code, utilizing my API's and tokens to gain access and then lock me out, to deploying autonomous ai agents onto my desktop...It only gets worse! He is also a third-party service provider and has led this persistent attack on my business by hacking EVERY mobile device I have purchased by using my location, Bluetooth, and sharing apps to hack my network and take control. No, this is not a joke. This is my VERY REAL AND VERY CURRENT NIGHTMARE! PLEASE, HELP ME! -Brittany Hamm Diary of a Momtrepreneur/Cullmanspaces.com/brittanyhamm.base44.appBurnout, AI, and the Gap Between Expectation and Reality
When AI Raises the Bar Faster Than Reality Can Follow The promise of AI is everywhere: greater productivity, faster results, and the ability to accomplish more than ever before. But what happens when reality does not match those expectations? In a conversation with Microsoft MVP Robert Bogue, we explored why burnout remains a persistent challenge for technology professionals and how AI is reshaping the discussion. Drawing on years of research, teaching, and lived experience, Robert explains that burnout is often less about workload alone and more about the widening gap between what people expect from themselves and what they are actually able to achieve. That tension was at the heart of Robert’s recent VSLive! sessions, Burnout in Software Development and From Business Problems to AI Success: Closing the Gap Between Promise and Reality. In both conversations, he challenged an increasingly common assumption: access to AI should automatically make every person dramatically more productive. “I’m supposed to be hyper-productive. This is supposed to do everything for me - and it doesn’t.” – Robert Bogue Robert’s Story: Making the Complicated Simple Robert’s work sits at the intersection of technology and the human systems around it. A Microsoft MVP in the M365 award category, he is the president of Thor Projects and an author, consultant, educator, coach, and community leader. His long-running approach is to learn deeply, synthesize what he finds, and make complicated ideas easier for others to use. Burnout became part of that work long before it became a regular workplace headline. Robert first wrote about the topic in 2001 while researching articles for TechRepublic. The deeper he looked, the more he recognized a recurring pattern in his own life and in the lives of others: people were judging themselves against expectations that did not fit their real capacity, circumstances, or results. “What I eventually learned from it was I have to either expect less or do more,” he said. “Doing more - there’s a limit to that.” That insight grew into years of study, workshops, and practical resources developed with his wife, Terri Bogue. In one exercise, participants identify the expectations tied to their roles and responsibilities, estimate the time each requires, and fit them into the 168 hours available in a week. Across six years and tens of thousands of participants, Robert said only one person - a recent college graduate with relatively few established commitments - mapped fewer than 168 hours. For nearly everyone else, their expected commitments exceeded the time available. The exercise makes an invisible problem visible: many people are not failing to manage a reasonable workload; they are trying to meet a set of expectations that cannot realistically fit into one week. “If you expect your normal results and you’re under high stress, there’s a gap. That gap is burnout.” – Robert Bogue Impact and Insights: Efficacy, Stress, and the AI Expectation Gap Robert describes burnout through the relationship among actual efficacy, perceived efficacy, and expectations. When those elements fall out of alignment, people can feel ineffective even when their work is objectively improving. AI can widen that gap. A tool may make someone faster in one task and feel, in Robert’s memorable phrase, like “coaching a toddler how to fly an airplane” in another. The problem is not that AI has no value; it is that its uneven reality collides with a story of effortless, exponential productivity. Stress contributes indirectly by making people less effective. Robert compares the body’s stress response to a payday loan: it reallocates resources for the immediate threat, but restarting the systems it paused costs energy. If expectations remain unchanged while capacity drops, the gap grows. The Bathtub Model: A Practical Way to Restore Agency When someone asks what they can do today, Robert turns to what he calls the "Bathtub Model". Imagine personal agency - your ability to act and get things done - as the water in a bathtub. Three inputs help fill it. The first is results, which includes accepting recognition rather than dismissing it. When someone says, “That was a great job,” Robert advises resisting responses such as “It was nothing” or “Anyone could have done it.” Instead, simply say, “Thank you.” The second input is support, including asking for the help you need. The third is self-care, including making time to replenish yourself. Demands drain the tub, often faster than people realize because their own standards may exceed what others expect of them. Each input and drain has a valve. Adjusting those valves - acknowledging progress, lowering the barrier to support, protecting recovery time, or renegotiating demands - can restore personal agency in the moment. Robert distinguishes that immediate agency from efficacy, which is the later judgment people make about whether their efforts worked. For leaders, the model offers an equally practical guide: recognize effort and explain why it matters, build systems that make help easy to request, visibly model self-care, and ask what should move whenever a new priority is added. For leaders, his advice is concrete. Each new request should trigger a second question: What else needs to move? Adding reasonable tasks without renegotiating earlier commitments creates unreasonable total demand. Robert pointed to a familiar software pattern: a project runs late, but the testing window does not move. Burnout prevention requires honest trade-offs, not simply asking people to absorb the delay. Learn more about the Bathtub Model and more with Robert's free Burnout Prevention Toolkit. “When we talk about community, we’re fundamentally talking about relationships.”- Robert Bogue & author) and Robert Bogue (MVP) Community as a Protective Factor Robert’s MVP journey also informs how he thinks about resilience. Technical communities do more than exchange knowledge: they create relationships, perspective, and places where people can say that something is not working. Connection cannot remove every demand or uncertainty, but it can interrupt the isolation that makes difficult periods harder to navigate. “If you believe that loneliness is an epidemic, then community is the cure.”- Robert Bogue That perspective is especially relevant for MVPs and other community contributors who balance volunteering with work, family, learning, and life. Sustainable contribution does not mean saying yes to everything. It means choosing what matters, making trade-offs visible, and staying connected to people who can help recalibrate expectations. Start by Closing One Gap Burnout can feel enormous, but the first step does not have to be. Look at one expectation that no longer matches your capacity or current tools. Renegotiate a deadline, remove a task, ask for support, or make space for recovery. Leaders can help by treating every new priority as a trade-off, not an addition. Robert’s free Burnout Prevention Toolkit offers practical guides and short videos to help people recognize burnout and begin responding. What expectation could you reset this week - and who in your community could help you do it? Explore Robert’s Work Learn more about Robert through his Microsoft MVP profile, connect with him on LinkedIn, or explore his work at Thor Projects. You can also download the free Burnout Prevention Toolkit for practical guides and short videos designed to help people recognize and respond to burnout. Want to learn more about the MVP Program? To find an MVP and learn more about the MVP Program visit the MVP Communities website and follow our updates on LinkedIn. Join us for a future live session through the Microsoft Reactor where we walk through what the MVP program is about, what we look for, and how nominations work. These sessions are designed to help you connect the dots between the work you’re already doing and the impact the MVP Program recognizes - with time for questions, examples, and real conversations.
