AI-Enhanced Contact Center Solutions Engineer Blueprint Survey Opportunity
Greetings! Microsoft is considering a credential for AI-Enhanced Contact Center Solutions Engineer, and we need your input through our exam blueprinting survey. The blueprint determines how many questions each skill in the exam will be assigned. Please complete the online survey by March 26, 2026. Please also feel free to forward the survey to any colleagues you consider subject matter experts for this certification. You may send this to people external to Microsoft as well. If you have any questions, feel free to contact John Sowles at josowles@microsoft.com or Don Tanedo at dtanedo@microsoft.com. AI-Enhanced Contact Center Solutions Engineer blueprint survey link: https://microsoftlearning.co1.qualtrics.com/jfe/form/SV_5vSBzYkpE9FYptsThe AI job boom is here. Are you ready to showcase your skills?
AI isn’t just changing jobs descriptions, it’s redefining how work gets done across every industry, role, and skill level. From marketing to manufacturing, AI is reshaping workflows, speeding up decisions, and opening entirely new career paths. And the impact is massive. According to the World Economic Forum The Future of Jobs Report 2025, advances in AI and tech could create 78 million new jobs by 2030. “We’re in the middle of a once‑in‑a‑generation shift in how work gets done,” says Elisa Graceffo, General Manager of Global Skilling at Microsoft. “For over 30 years, Microsoft Certifications have set the benchmark for skills validation. We’re evolving them as fast as roles are changing so you can prove your skills for the future of work.” To keep pace with this shift, we’re launching a new wave of Certifications designed for AI‑powered roles, from entry level to advanced, from developers and data pros to business professionals. These new Certifications reflect the major industry drivers shaping today’s workplace, including the rise of generative AI and autonomous agents and the emergence of integrated cloud and AI systems. They also highlight how business professionals are evolving into orchestrators of AI‑powered workflows and innovation. And because AI is ultimately a force that amplifies human capability, these Certifications can help ensure that your skills stay relevant, practical, and aligned with the real‑world work of 2026 and beyond. What’s new in cloud, AI, and security Certifications The new Certification exams roll out in beta beginning this month, with additional releases following over the next few months and are expected to go live later this year. The Microsoft Certified: Machine Learning Operations (MLOps) Engineer Associate Certification is ideal for professionals who deploy, operationalize, and maintain machine learning and generative AI solutions in production to automate, govern, deploy, monitor, and optimize performance. Exam AI-300 beta and training available in March 2026; exam expected to go live in May 2026. The Microsoft Certified: Azure Databricks Data Engineer Associate Certification covers designing and implementing scalable, secure data pipelines by using Azure Databricks. It’s intended for data professionals who want to build real-time analytics and AI-ready data foundations in the cloud. Exam DP-750 beta and training available in March 2026; exam expected to go live in May 2026. The Microsoft Certified: SQL AI Developer Associate Certification validates your ability to integrate AI into modern database solutions with governance and DevOps practices. It’s designed for developers who want to build intelligent, AI-augmented database applications. Exam DP-800 beta and training available in March 2026; exam expected to go live in May 2026. The Microsoft Certified: Azure AI Fundamentals Certification explores how you can build modern AI apps and agents by using Microsoft Foundry. It’s ideal for beginners who want to build AI applications on Microsoft platforms. Exam AI-901 beta available in April 2026; training expected to be available in March 2026; exam expected to go live in June 2026. The Microsoft Certified: Azure AI App and Agent Developer Associate Certification aligns with today’s generative and agentic architectures for planning and managing AI resources in Microsoft Foundry, building generative apps and multistep reasoning workflows, and developing production‑ready agents with multi‑agent orchestration capabilities. Exam AI-103 beta available in April 2026; training expected to be available in March 2026; exam expected to go live in June 2026. The Microsoft Certified: Cybersecurity Business Professional Certification validates your ability to recognize security risks, apply secure practices, and make informed business decisions that reduce organizational exposure while enabling productivity and AI adoption. Exam SC-730 beta available in April 2026; training expected to be available in May 2026; exam expected to go live in July 2026. The Microsoft Certified: Azure AI Cloud Developer Associate Certification is designed for developers who want to validate their ability to build, integrate, and monitor AI solutions on Azure by using containerized compute, vector-enabled databases, event-driven AI pipelines, serverless functions, secret management, and distributed observability. Exam AI-200 beta and training expected to be available in April 2026; exam expected to go live in July 2026. The Microsoft Certified: Cloud and AI Security Engineer Associate Certification expands the security role to include cloud and AI model protection. Prove that you can design and implement secure environments for building and running AI solutions by using current security patterns and controls in enterprise deployments. Exam SC-500 beta available in May 2026; training and exam expected to be available in July 2026. The Microsoft Certified: Windows Server Hybrid Administrator Certification combines previous hybrid infrastructure tracks to validate skills across Azure and on-premises environments. Exam AZ-802 beta available in June 2026; training and exam expected to be available in August 2026. Retiring Certifications: What you need to know As we introduce new Certifications aligned to evolving AI roles, we’re also retiring several existing ones. The following table itemizes what’s changing and provides key dates for Certification and training retirements in 2026. If your Certification is eligible for renewal, please renew it before the retirement date. Retiring Microsoft Certification Certification retirement date Training retirement date* Replacement Certification Azure Data Scientist Associate (Exam DP-100) June 1, 2026 April 2026 Machine Learning Operations (MLOps) Engineer Associate (Exam AI-300) Azure AI Fundamentals (Exam AI-900) June 30, 2026 April 2026 Azure AI Fundamentals (Exam AI-901) Azure AI Engineer Associate (Exam AI-102) June 30, 2026 April 2026 Azure AI App and Agent Developer Associate (Exam AI-103) Azure Developer Associate (Exam AZ-204) July 31, 2026 May 2026 Azure AI Cloud Developer Associate (Exam AI-200) Azure Security Engineer Associate (Exam AZ-500) August 31, 2026 August 2026 Cloud and AI Security Engineer Associate (Exam SC-500) Windows Server Hybrid Administrator (Exam AZ-800 and Exam AZ-801) September 2026* September 2026 Windows Server Hybrid Administrator (Exam AZ-802) * Planned dates Navigating the transition: FAQs The following questions and answers can help you determine how these retirements and expanded portfolio could impact your learning journey: Q. I’ve already earned one of the retiring Certifications. What happens now? A. If you’ve already earned any of the retiring Certifications, your credential remains valid and, on your transcript, until it expires. Retirement does not revoke or invalidate Certifications that were earned. Q. Can I still renew a soon-to-retire Certification? A. Yes, as long as it’s eligible for renewal and you renew it before the Certification officially retires. Fundamentals Certifications don’t expire. Q. I’m preparing for an exam that’s retiring. What should I do? If you’re actively preparing for an exam that’s retiring: If you’ve already registered for the exam, you may continue preparing for it and take it while it’s still available. Keep in mind that after the exam retires, you won’t be able to retake it if you don’t pass, and you won’t be able to renew it. If you haven’t registered for the exam, we strongly recommend that you prepare for and take the new exam instead, as noted in the following table. If you’re not close to testing for this exam Prepare for and take this exam instead Learning path and instructor-led training expected to be available in Exam DP-100 Exam AI-300 March 2026 Exam AI-900 Exam AI-901 March 2026 Exam AI-102 Exam AI-103 March 2026 Exam AZ-204 Exam AI-200 April 2026 Exam AZ-500 Exam SC-500 July 2026 Exam AZ-800 and Exam AZ-801 Exam AZ-802 August 2026 Take the next step: Build your AI-ready skill set Technology is changing fast, and AI is accelerating that change. Our Certifications are built to help you and your organization stay ahead with job‑ready skills. Earning one isn’t just a milestone, it’s a signal that you’re ready to grow with the future of work. We’ll share updates for each new Certification, including beta exams and go live dates, on The Skills Hub Blog. Stay tuned for an announcement of new Certifications focused on AI business solutions in the coming month. Explore more Microsoft Credentials on AI Skills Navigator.
PL‑300 Exam Revoked After Official Break — Urgent Escalation | TrackingID#2603050050003216
Hello, I first contacted OnVUE, and they immediately revoked my PL‑300 exam. Microsoft later confirmed the revocation for this reason: “unauthorized interruption (unscheduled break) and leaving the exam environment.” However, I used an official Microsoft‑authorized unscheduled break by clicking “Take a Break”, exactly as documented for the PL‑300 exam. I still had 40 minutes remaining and 6 case‑study questions left. It is 2026, yet there is still a major contradiction between: Microsoft’s rules (which allow official breaks), and OnPersonVUE’s enforcement (which treats them as violations). Which rules should candidates follow? Also, on Liberty Munson’s official announcement: https://techcommunity.microsoft.com/blog/skills-hub-blog/unscheduled-breaks-now-available-in-most-exams-without-requesting-in-advance/3287005 several candidates reported the exact same issue, and Microsoft granted them a free retake. Why not me? I request: review by a higher‑level Microsoft Certification authority; confirmation whether Liberty Munson’s guidelines are still valid; and, if so, the free retake I am entitled to under Microsoft policy. Please act quickly — my career depends on this certification. MC TrackingID#2603050050003216 candidate id: MS1101060667 registration id: 528982313
Certificate not able to find
I have appeared for the AZ-104 exam under the MS1101024720 for the email address (PII removed ******@gmail.com). So, what i found is i have duplicate accounts under the same email address. Can you please merge these two MS accounts so that i can view my certification. Registered email address: (PII removed ******@gmail.com) MS IDs tagged to the registered email address are below: (PII removed) Kindly merge these two duplicate accounts and do the needful so that i can get my latest AZ-104 certificate.New Microsoft Certified: Azure Databricks Data Engineer Associate Certification
As a data engineer, you understand that AI performance depends directly on the quality of its data. If the data isn’t clean, well-managed, and accessible at scale, even the most sophisticated AI models won’t perform as expected. Introducing the Microsoft Certified: Azure Databricks Data Engineer Associate Certification, designed to prove that you have the skills required to build and operate reliable data systems by using Azure Databricks. To earn the Certification, you need to pass Exam DP-750: Implementing Data Engineering Solutions Using Azure Databricks, currently in beta. Is this Certification right for you? This Certification offers you the opportunity to prove your skills and validate your expertise in the following areas: Core technical skills Ingesting, transforming, and modeling data using SQL and Python Building production data pipelines on Azure Databricks Implementing software development lifecycle (SDLC) practices with Git-based workflows Integrating Azure Databricks with key Microsoft services, such as Azure Storage, Azure Data Factory, Azure Monitor, Azure Key Vault, and Microsoft Entra ID Governance and security Securing and governing data with Unity Catalog and Microsoft Purview Applying workspace, cluster, and data-level security best practices Performance and reliability Optimizing compute, caching, partitioning, and Delta Lake design patterns Troubleshooting and resolving issues with jobs and pipelines Managing workloads across development, staging, and production For engineers already familiar with Azure Databricks, this Certification bridges the gap between general Azure Databricks skills and the Azure‑specific architecture, security, and operational patterns that employers increasingly expect. Ready to prove your skills? The first 300 candidates can save 80% Take advantage of the discounted beta exam offer. The first 300 people who take Exam DP-750 (beta) on or before April 2, 2026, can get 80% off. To receive the discount, when you register for the exam and are prompted for payment, use code DP750Deltona. This is not a private access code. The seats are offered on a first-come, first-served basis. As noted, you must take the exam on or before April 2, 2026. Please note that this discount is not available in Turkey, Pakistan, India, or China. How to prepare Get ready to take Exam DP-750 (beta): Review the Exam DP-750 (beta) exam page for details. The Exam DP-750 study guide explores key topics covered in the exam. Work through the Plan on Microsoft Learn: Get Exam‑Ready for DP‑750: Azure Databricks Data Engineer Associate Certification. Need other preparation ideas? Check out Just How Does One Prepare for Beta Exams? You can take Certification exams online, from your home or office. Learn what to expect in Online proctored exams: What to expect and how to prepare. Interested in unlocking more Azure Databricks expertise? Grow your skills and take the next step by exploring Databricks credentials and show what you can do with Azure Databricks. Ready to get started? Remember, only the first 300 candidates can get 80% Exam DP-750 (beta) with code DP750Deltona on or before April 2, 2026. Beta exam rescoring begins when the exam goes live, with final results released approximately 10 days later. For more details, read Creating high-quality exams: The path from beta to live. Stay tuned for general availability of this Certification in early May 2026. Get involved: Help shape future Microsoft Credentials Join our Microsoft Worldwide Learning SME Group for Credentials on LinkedIn for beta exam alerts and opportunities to help shape future Microsoft learning and assessments. Additional information For more cloud and AI Certification updates, read our recent blog post, The AI job boom is here. Are you ready to showcase your skills? Explore Microsoft Credentials on AI Skills Navigator.Per certification designed badges
Hi First Microsoft opted out from awesome Credly (awesome, as learners collected “all” personal certifications in one place, no matter the vendor - easy to share the Credly profile link for various reasons) And now you have quit creating “per certification branded badge”s, and only provide standard “Associate” & “Expert” badges with a “Learn diploma) showing the name of the certification “in text” (the new Fabric exam as example) For us globally in roles like “Alliance Managers”, “Partner Managers”, driving and summarizing partners excellence in the area of Microsoft + pushing with marketing us and Microsoft- this is bad! Example on how we earlier are using the per certification badges Is it just by mistake you have taken this path? Or is it just me and my learners that have missed where they can download per exam branded badges for newer certifications now? Regards Gabriel
Passed the MS-102 exam but not seeing certificate.
I have passed the Exam MS-102: Microsoft 365 Administrator back on August 11 2024. However I do not see the certificate for this exam. I have reached out to Pearson Vue who referenced me to the support page for live chat with Microsoft. Which the chat with Microsoft referenced only this forum and not available live person to chat/call or email. I am left with having to open a "discussion" here to try to get further assistance on this matter. Please let me know what needs to be done to move this forward.
MCT Renewal Issues
Hi Team, My MCT renewal has been rejected stating that i do not have 'qualified credentials in your active certifications'. When i view my transcript my 'Cloud Solution Expert: Cloud Platform and Infrastructure' certificate is active. I am unable to understand - why this certificate is not being considered and how is it not a relevant "Expert" certificate for the Cloud Solution Architect Role? Anyone who faced a similar rejection or anyone from the Microsoft MCT team who can guide properly on this? Unfortunately - all i am getting is a cooked response from the 'mctprog' email. All they are saying is that i am not eligible and no one has been able to explain why this active certification is not valid/considered/dropped? Regards.
