Bookings Page not sending confirmation emails to customers
Hello, I am the main technician for my company's service desk. We have a Bookings page, but any time anyone books a time slot, they receive a message indicating that they will receive a confirmation email, but no email comes to them. In the settings, it shows the checkbox to send a confirmation email is checked. I have also looked in Exchange Admin and run a message trace and cannot find any confirmation email sent to myself or other testers. In Bookings, I have unchecked the confirmation email checkbox, saved, checked, saved, and tested - same result. Additionally, this Bookings page is only for internal users, and all of them are 'customers' with their full organization email address. In researching, I found that there was mention of the Bookings needing to have an Exchange account as a shared mailbox, which I do not believe we have - when I search the email that confirms for me that someone has booked with me, it is a long string of seemingly random letters and numbers with an internal domain address. I have also tried searching in Exchange Admin for 'IT' 'Service Desk' 'Service', and 'Desk', none of which have any results under Mailboxes (which would include shared mailboxes). Any advice/suggestions would be greatly appreciated. Screenshot:
Bookings - No more notes or extra fields available
Hi there and happy new year to all. Starting from mid-december, we are facing an issue with our company Microsoft Bookings: basically the custom fields (like address, notes and so on). The book page will just ask for Name & Surname, E-mail Address and Phone Number. On our Administration back-end, the Customer Notes fileds is greyed out (you cannot enable it), and all the custom fields disappeared, you have just the standard ones. We have this issue in all our different booking pages, and all the services are affected. Any hint about this? Thanks!Organisation bookings and pass through data in MS Bookings
Hi All, I thought this was possible, but it doesn't seem to be working so hoping for some pointers.. When using Microsoft Bookings for a shared service, for the use of those internal to my organisation, is it possible for the person making the booking to have their details automatically populate the form (i.e. name, email address)? I'd have thought this was basic, but it looks like it's purely designed for external bookings, regardless to the audience. Many thanks, Dayna
Bookings time slots
Hi everyone, I have a booking calendar created, which is designed to support two customers at the same time. So 2 slots can be booked at the same time. I was trying to change only one of them, reschedule it for another day, but I can't see such an option. Whenever I'm trying to change only one of the bookings, it reschedules both of them. Does anyone know if there is such an option, but I don't know how to do it, or there is no option like that. Thank you.
Microsoft Places individual desk booking is not working
Hi, Following the documentation, https://learn.microsoft.com/en-us/microsoft-365/places/configure-desk-booking, I successfully ran the shared command lines without any errors. However, on Microsoft Places, I am unable to see individual desks appear; only desk pools are visible. Has anyone managed to get this to work? Thanks,
Make Bookings calendar events private by default?
Hi everyone! We are currently attempting to use Microsoft Bookings with external people. When someone books an appointment with us, a calendar entry that includes the full name of the person booking the appointment is created in the staff's calendar. The staff's calendar is visible throughout the entire organization, meaning everyone can see who scheduled an appointment with us. This is a privacy issue for us. Making these appointments private in the Outlook calendar would be a solution, but I can't seem to find an option to make Bookings appointments private by default. Changing calendar permissions is also not an option for our organization. I was also not successful in building a flow with Power Automate since linking the booking to a meeting turned out to be difficult. Do you have any suggestions? Thanks!
Is there an automated dashboard for bookings?
I'm a solopreneur and don't have time or resources to always be downloading and uploading exports, changing them to excel files and opening them, just to find out simple things like number of bookings in a given month, number of bookings per customer, etc. Is there a simple solution for a non-tec user like me to quickly and easily guage how my billable time and bookings are going? Also, I set up a booking page for each client/organization I work with so that their teams can all sign up for time with me under one page, allowing me to track usage and time as well as set date paramaters for each session. It is only me. With the personal bookings, I can't offer multiple services under one booking page...or at least haven't found it. Any suggestions on the best approach?Correlation between Microsoft Graph Events and bookingBusiness Appointments
Hi everyone, I'm struggling with getting complete attendee information from calendar events. I can successfully get event details from the /events endpoint, but it lacks full attendee information and other details compared to the bookingBusiness/account-id/appointments endpoint. The problem is, I can't find a way to correlate and event and its various ID's and a booking appointment ID. Is there a recommended way to get full attendee details while working with calendar events? Any help would be appreciated!
