authenticator app
67 TopicsTrapped in an Authenticator Loop
Dear Community, please help! I am trapped in an Authenticator Loop. I've got a microsoft workplace account, but if I want to log in, I have to type in a code from the microsoft authenticator app. I downloaded the app, but in order to use it, I have to log into my account and in order to do so, I also have to type in a code from the authenticator app, which I don't get, because to get the code I would have to log into the authenticator app, what I would need a code for... No matter which link I click, I can't open anything before I enter the code, which I can't get. I am using teams on mac, either on a firefox browser or on the desktop app and the authenticator on an Iphone. Please don't just tell me "don't use teams on a mac", this wasn't my choice. Unfortunately, my emplyer's IT support also is chronically unavailable. So is here anyone who could help me? I've already gone through the usual deleting the app, using another browser etc. options. Best Lukas239Views0likes3CommentsStuck in an authenticator loop
I have a 365 Business account. Haven't logged in for a while due to reasons, i was just starting up as a sole trader. Anyway decided now is the time to resurrect it and get up and running, except Authenticator doesn't work because I changed my phone, and my back up email is out of date, and no longer exists. I have tried the support web chat which wants to send a code to authenticator or my back up email. Just called the help line that referred me to the web chat which doesn't work, I couldn't get past the bot. So I am stuck. Any recovery options does not recognise my log in details, i think this is because its been a while since I logged in (I still pay but ....) but I can't resurrect it because I don't have a way of getting a code due to authenticator/back up email as cited above. I am really at a loss as to what to do. I don't want to abandon it and start again as there are documents in my one drive that I need. Can anyone help please. (I think all that needs to happen is an update to my back up email and then I can get going). I am the sole administrator on my business account.55Views1like3CommentsCanon Maxify Printer & Authentication
I recently added Microsoft Authenticator for all our domain email accounts. I have an account that I use for devices and applications to send emails to our domain internally. In each app, I re-tested the account, went into Microsoft Authenticator, approved the request and sent a test email: the apps work! My problem is my Canon Maxify printer. I entered the following information: sender address: user@ domain.com Outgoing mail server SMTP: smtp.office365.com Port Number: 587] Checked on Secure Connection (SSL) Checked on Don't verify certificate For authentication: SMTP authentication But it doesn't work. Do I need to enable a setting in Microsoft Entra and Exchange to get this to work? It is important that the printer send me status messages so I know when there is an issue. I also want to add that the email settings were working until I added the Microsoft Authenticator. Thank you!33Views0likes1CommentMicrosoft Teams and Authenticator lockdown
I’m having a very frustrating issue with Microsoft Teams. I am able to log in to teams using my normal personal email and account ONLY ON THE WEB BROWSER. From the web browser, I am not able to access the business channel that I am in. When attempting to log in on the downloaded mobile Teams App, I am sent directly to Microsoft Authenticator, which after waiting several hours, waiting even a full day, is still displaying a message about repeated verification attempt and to wait and try again later. I have accessed Microsoft support chat and they had no help for me. I need the authenticator lockdown to refresh and it will not.35Views0likes1CommentMicrosoft Authenticator & Microsoft Work Accounts
I am moving my data and apps from my previous Android phone to a new Android phone. I have run into a problem with the Microsoft Authenticator app. I have several Microsoft work accounts which Microsoft Authenticator on the new phone says I need a QR code to recover the account. However, when I go to the Security page for the Microsoft work accounts, click on "Add Sign-In Methods", there is no option for an authenticator app. I should point out that I do have Microsoft Authenticator for these accounts installed and working on some tablets and iPads. How do I fix this so I can use my new Android phone? Thank you.Solved123Views0likes5CommentsAuthenticator não funciona
Tenho um e-mail corporativo (sou o adm único, nao tem ti) que faço login na conta do powerbi, contudo, meu celular com o authenticator foi perdido e já nao tenho mais acesso, por este motivo, nao consigo mais logar na conta pq ele sempre direciona para o authenticador que nao tenho mais acesso e não abre a possibilidade de receber o codigo por outro meio, (sms ou email). ja tentei vários recursos (chat, telefone do suporte) para recuperar a conta e nao consigo. Todas as opções direcionam para o autenticador. solicito a microsoft que dê uma solução, resetando o autenticador anterior para que eu possa acessar a conta e incluir métodos alternativos de desbloqueio, ou sugira outra solução.47Views0likes1CommentHow do I get support so I don't loose my account?
I have a business 365 account but changed address and so my credit card payments stopped. However, I can't log in to my account because I also have an authentication problem (my authentication app on iPhone is still working but the entry for this account has gone and there is a new one called "Microsoft Entra ID" but when I go to get the authentication code this "Entra ID" authenticator does not produce it). To get help from Microsoft it always asks for authentication. I would like to keep this account and start paying again but I can't find a way to get help to fix the authentication problem because raising a ticket or talking to an agent requires authentication. I got my final warning email today saying Warning—your online services will be deprovisioned and your data deleted in seven days There must be some way to get a call from Microsoft so I don't loose my account and all my data?Solved162Views0likes6CommentsVaihdoit uuteen puhelimeen. Authenticator ongelma
Vaihdoit uuteen puhelimeen. Microsoft Authenticator ei ole enää saatavilla vanhalla laitteellasi. Et voi kirjautua Microsoft 365 -työtilillesi, koska MFA-vahvistus vaaditaan. Sinulla ei ole pääsyä mihinkään vaihtoehtoiseen todennusmenetelmään. Tarvitset apua suomeksi, jos mahdollista.46Views0likes1CommentMicrosoft Authenticator receives repeated unexpected sign-in requests from different countries.
I have received multiple unexpected Microsoft Authenticator number-matching requests over the last few weeks. The requests came from different countries (Mexico, France, and Spain), and I denied all of them. I changed my password after the first incident. My password is unique and stored in Bitwarden. I have Microsoft Authenticator enabled, and I do not use passwordless sign-in. The strange part is that these authentication requests do not appear in my Recent Activity page. Is there anything I can do to stop these requests? I came here because a support representative told me to. I appreciate all your help beforehand.82Views0likes2Comments