Voices of Healthcare Cloud brings you "Enhance your Employee Experience with MS Viva"
Voices of Healthcare Cloud is a webinar series hosted by myself, Vasu Sharma & Joshua Thompson. My name is Shelly Avery, I am currently a Dir Healthcare Specialist for Health and Life Sciences focusing on the largest Payor and Provider customers in the US, Vaus is a Sr Customer Success Manager for Microsoft 365 for Health and Life Sciences & Josh is an Account Executive for Healthcare. Our goal of this webinar series is to showcase how Healthcare is seeing positive business and clinical outcomes with cloud technology. We will be bringing new and creative solutions to you at least once a month so we hope you tune in live or catch the on-demand series after the session is completed.Healthcare Shorts: MedPolicy AI Assistant
Large healthcare payers have complex contact centers where agents need detailed information about claims, cases, and medical policies. An AI assistant knowledgeable about medical policies can help these agents assist providers and members more efficiently. The main challenges include high turnover, extensive training needs, and dispersed information, leading to poor customer service and agent frustration. Implementing a medical policy AI chatbot can improve response times, first-time call resolution, member satisfaction, and reduce call center expenses. The solution involves using Azure AI Studio, Azure OpenAI models, Azure Blob Storage, APIs, Azure API Management, and Azure App Services.
Microsoft expands Azure scalability for Healthcare Organizations
Microsoft has expanded Azure's scalability for running Epic's Chronicles Operational Database (ODB) to 65 million global references per second (GRefs/s). This enhancement, utilizing the new Mbv3 VM series with Azure Boost and Ultra Disk, covers 94% of the Epic market and significantly boosts performance for large health care providers using Epic on Azure.Voices of Healthcare Cloud brings, "Boosting FLW Productivity with Microsoft, IGEL and Imprivata"
For this session, Juan Sifuentes, a Senior Cloud Endpoint Technical Specialist at Microsoft, will be joined by Jason Mafera, CTO of North America at IGEL, and Christopher Feeney, Sr. Engineer and Team Lead at IGEL. They will discuss the partnership between IGEL, Imprivata, and Microsoft, and how we're collaborating together to create a more streamlined login experience for front line clinical workers that is also much easier to manage for IT teams.Voices of Healthcare Cloud: “How to help boost FLW productivity by reducing login timeframes"
For this session, Juan Sifuentes, a Senior Cloud Endpoint Technical Specialist at Microsoft, will discuss a major gap in the Healthcare industry that was recently unblocked with "Tap & Go login experience for Windows 365 Cloud PC." This is a developed solution focused on FLW clinicians to help boost their productivity by reducing login timeframes (e.g.. 10 seconds) compared to traditional VDI "username/pw" ranges from 50-60 second login times, and to enable a "Fast User Switching" login experience between doctors and nurses.Voices of Healthcare Cloud brings you “Virtual health brings value to physicians & patients!"
For this session, we were excited to have a conversation with two practicing physicians -- Dr. Camile Bradley, a Primary Care Physician with Baylor Scott and White Health, and Dr. Alfred Atanda Jr. an Orthopedics Sports Medicine Surgeon with Nemours Children. During our conversation, they discussed how embracing technology as a physician can bring value to your practice, provide better flexibility for your staff and lead to better patient outcomes. A few of the technological areas we explored with them were around; virtual care, telehealth, a-synchronous care, and ambient AI to all help provide better care!Voices of Healthcare Cloud: How Advocate Health embraced Virtual Conferences for Nursing Education
For this session, we are thrilled to have members ofAdvocate Health Midwest Region Nursing Leadership team discuss how they successfully hosted their healthcare system’s virtual conference, broadcast to more than 22,000 eligible nurses. Throughout this event, they utilized an innovative technology platform to highlight professional development excellence, disseminated nursing research, evidence-based practice (EBP) and quality improvement (QI) projects.Voices of Healthcare Cloud: How virtual in-patient care brings value to patients at OSF Healthcare
For this session, we are thrilled to have OSF Healthcare, discuss 3 virtual care use cases they have embraced over the past year to improve the lives of their Staff and patients. Virtual Discharge where they focused on virtual discharge education for patients provided an opportunity for patients to focus on the next steps needed in their care. With this focused time on discharge instructions by the virtual nurse, it helps to reduce frontline nursing workload and increase our throughput. Virtual Patient to Family a highly impactful virtual connection for patients who are not able to have visitors either because of restrictions or because of their condition, this was a way for patients and family members to feel more connected to each other during their health journey. Virtual Clinician to Family was another special opportunity OSF had to provide an enhanced patient experience for the people in their care. When a patient was unable to make healthcare decisions and the clinical team needed to engage with next of kin or guardians, this service enabled extended people to be engaged in their loved one’s care from a distance.
