Voices of Healthcare Cloud is a webinar & podcast series hosted by myself, @Vasu Sharma, @Joshua Thompson & Aaron Porzondek. My name is Shelly Avery, I am currently a Dir, Healthcare Specialist for Health and Life Sciences focusing on the largest Payor and Provider customers in the US. Vasu is a Sr Customer Success Manager for Microsoft 365 for Health and Life Sciences, Aaron is a Dir, Customer Success Manager for Health and Life Sciences & Josh is a Sr Account Executive for Healthcare. The goal of this webinar series is to highlight how Healthcare is seeing positive business and clinical outcomes with cloud technology.
We will be bringing new and creative solutions to you at least once a month, so we hope you tune in live or catch the on-demand recording after the session is completed.
If you want to get direct invites for these sessions, you can let us know by filling out this form.
Hopefully, you joined our last few webinars on:
- How virtual in-patient care brings value to patients at OSF Healthcare
- “PHE is ending: How technology enables Medicaid recertification" (microsoft.com)
- “Hyper automation in Healthcare, Beyond RPA" (microsoft.com)
- “Consumer Patient Experience with Dr. McGill” (microsoft.com)
For this session, we were excited to have a conversation with two practicing physicians -- Dr. Camile Bradley, a Primary Care Physician with Baylor Scott and White Health, and Dr. Alfred Atanda Jr. an Orthopedics Sports Medicine Surgeon with Nemours Children. During our conversation, they discussed how embracing technology as a physician can bring value to your practice, provide better flexibility for your staff and lead to better patient outcomes. A few of the technological areas we explored with them were around; virtual care, telehealth, a-synchronous care, and ambient AI to all help provide better care!
The conversation was great, but a few notable quotes were:
Why did you take on a more leadership role in your organization?
Dr. Bradley: I wanted to be able to reproduce virtual care platforms that are good for both patients and providers.”
Dr. Atanda: Patient scheduling in healthcare is terrible in general… this was impacting their physicians, if patients are seeing doctors at the wrong time, at the wrong office that creates redundancy and waste for us doing the work. The bottom line is in a fee-for-service model we still make money whether I provide value to someone or if I am stressed out or frustrated because I’m seeing someone I don’t need to or have the ability to see and take care of if the hospital makes money, there is no real incentive to try to change that. That was really frustrating me and that is why I stepped into this role.
Any advice you would give other doctors trying to be more innovative with telemedicine?
Dr. Atanda “Using Telemedicine as a one size fits all approach is a bad decision, because you are going to get a lot of providers and patients that are unhappy depending on the situation but having that wherewithal to realize it works for these sets of patients with these sets of problems but the other ones you reserve for in-person.”
Any advice you would give IT who are trying to help drive change?
Dr. Bradley “For the IT people listening who think that there is nobody out there like Dr Atanda and I in your organization, there are. If you are used to working with the low adopters, the more conservative docs, there is someone out there that is doing some weird stuff, in the best kind of way. If you can find them to get an innovative way from a practicing perspective, we exist, find us we want to help.”
Some of the technologies mentioned in the podcast, but not limited to, are:
- Virtual Appointments with Teams - Integration into Epic EHR - Microsoft 365 for frontline workers | Microsoft Learn
- Explore Nuance DAX for Clinicians | Nuance
- Better Patient Engagement | Nuance Patient Engagement Solutions | Nuance
Our speakers:
Camille Bradley: Medical Director of Virtual Health Services, Physician at Health Texas Provider Network (99+) Camille Bradley | LinkedIn
Alfred Atanda Jr: Director, Center for Sports Medicine, Orthopedic Surgeon, Entrepreneur, Telemedicine Specialist, (99+) Alfred Atanda Jr | LinkedIn
This session was pre-recorded, please see the video here:
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