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3 TopicsPossible bug: When searching, we cannot move emails older than "mail to keep offline"
If you have cached exchange mode on, you cannot move (either by drag-and-drop or right-click -> move) emails older than the "mail to keep offline" setting. We confirmed this with Office365 support who were able to reproduce the issue. They had no suggestions other than to cache all email or use Online mode. Neither of these is feasible for performance and/or storage reasons. Steps to reproduce problem: Add at least two mailboxes to Outlook as individual accounts (not additional mailboxes under the same account). In our case, both of these are Office365 mailboxes. Set the “mail to keep offline setting” to 2 weeks for both accounts In one of the mailboxes, search for an email that is older than 2 weeks and then try to drag it to the other mailbox (or right click -> move) Notice that the email does not move.4.7KViews1like10Comments