Phone
15 Topics1:1 calls, user is muted as soon as PSTN ringing starts
This only occurs on certain headsets, and started for our users after yesterday's Windows patch went out (10/19/2021). We're on Windows 10. User has Bose headphones; haven't confirmed if they are certified device but they've been working great until yesterday. Now when the user makes a call in Teams via PSTN (we have direct routing), as soon as the call is initiated the user is put on mute. This is a 1:1 phonecall initiated by the user, not joining a meeting where the client mutes you (and notifies you). When the user joins another meeting or makes a 1:1 call to another Teams user, it works fine. It only does this when it interprets that it's a phonecall, and the bluetooth headphones put it in mute. Has anyone else seen this, or know of any controls in the Teams app that can control this? There is no error, it's just a default behavior that I think should be changed, or there's a bug somewhere. The user can only tell because they can see their microphone icon showing it's muted, as soon as the call starts. They have to manually unmute their phone call (that they just initiated) every time they call out to PSTN or anything across Direct Routing link.28KViews4likes56CommentsMicrosoft Teams Phone and calling plans for users not in a calling plan region?
Hi, I am just after a bit of calcification around Teams Phone and calling plans. I have a user that is physically located in a country that doesn't have a supporting Calling Plan from Microsoft. However they will be doing sales/support calls with customers who are based mainly in the USA. If I set this users location to US in Office 365 can I assign them a standard Domestic plan and a US telephone number and will they be able to call US numbers? ThanksSolved988Views1like2CommentsScript to view users phone numbers or extensions in tenant
Hello, We are moving from Skype Online to Teams and we are assigning extensions to our users. Does anyone know of a simple script that can output "Username" and "Teams Phone Number or Teams Extension" I've tried a few scripts but nothing seems to give me the information I need. Thanks!21KViews1like5Comments