Critical Pen Hover & Stray Ink Issue on New Surface Pro 11 for Business with Slim Pen 2
Hello Microsoft Community and Support Staff, I am writing to report a critical and seemingly widespread issue with the pen input on the brand-new Surface Pro for Business, 13-inch (Intel model, often called Surface Pro 11 "Luna Lake"). The Core Problem: Pen Draws Without Touching the Screen When using the Surface Slim Pen 2, the device begins to register ink input while the pen is still hovering a few millimeters above the screen. It does not require any physical contact or pressure. This "hover-inking" makes handwriting completely unusable. As I write, any time I lift the pen to start a new letter or stroke, the pen continues to draw a line as it moves through the air to its next position. This results in messy, connected handwriting with unwanted "tails," completely defeating the purpose of having a premium inking device. This is Not a Defective Unit - It's a Replicable Problem Initially, I thought I had a faulty device. However, to isolate the issue, I have performed extensive testing: I have personally tested this on [3] brand-new Surface Pro 11 (Intel) devices. I have used [4] different Slim Pen 2s. The exact same hover-inking problem occurred on every single combination of device and pen. Furthermore, I have already performed all standard troubleshooting steps, including: Clean OS installation via Surface Recovery Image. Ensuring all Windows, driver, and firmware updates are installed. Running the Surface Diagnostic Toolkit (which reported no errors). However, the same issue continues to occur even after trying these methods. Additionally, it has been reported that the issue also appears on the latest Surface Pro 12-inch model with the Snapdragon X Plus, just like on the Surface Pro 11 that uses the Qualcomm Snapdragon X Elite instead of Intel’s Lunar Lake. (I do not own any Snapdragon devices myself. If you own a Snapdragon device and are experiencing the same issue, please share your feedback.)" Video Evidence: I have recorded a clear video demonstrating the problem. It shows the pen drawing while hovering on the Surface Pro 11 and makes unwanted tails on handwriting letters. Video Link: https://youtube.com/playlist?list=PLG_7BXFA-cL4evqe0RmRz--iFjDC1HVgT&si=EmEypaAqSyRozr67 Questions for Microsoft: Is this a known issue with the new Surface Pro 11 (Intel) model's firmware or drivers? What are the official steps to escalate this issue directly to the Surface engineering team for a fix? This is a major flaw in a flagship product that severely impacts its core functionality. I have submitted a formal bug report through the Feedback Hub, which can be found here: Feedback Hub Link: https://aka.ms/AAxzh27 I urge the Microsoft team to investigate this with high priority and release a firmware or software update to recalibrate the pen's Initial Activation Force (IAF). Thank you for your attention to this serious matter.
PDF inking feedback
Just a list of nice little touches that are missing in the new Edge PDF inking experience, as compared to the old Edge, and which would be nice to implement: There was an option to allow inking input from only the pen and not touch, allowing the user to scroll with touch and ink with pen. Very useful feature. In the new Edge, when inking is turned on, it accepts both pen and touch input at once. A smoothing filter was applied to strokes in the old Edge: strokes in the new Edge are wobblier and thus less readable There was some amount of pressure sensitivity and/or falloff tapering of strokes in the old Edge, again making things more readable in the old one. Thanks for all your work improving the new Edge!Inhibit text editing while drawing?
I prefer to use Word as my go-to drawing app on my Surface Pro, since the save files are portable and not inconveniently tied to a cloud service. For the most part, this works great--I've disabled the on-screen keyboard from appearing automatically, and "Draw with Touch" is turned off. However, occasionally, I'll touch the screen with some part of my hand that's holding the pen before I start drawing a line, and Word interprets this as a request to place the typing cursor, which always results in the view moving, and sometimes results in my previously-draw lines moving due to some text-wrap logic. Is there some way I can inhibit text editing, and yet still allow for the use of the Draw tools? I've tried File>Info>Protect Document>Mark as Final and >Restrict Editing, but these also prevent use of the Draw tools (despite me allowing "Comments" in the "Allow only this type of editing in the document:" drop down in the "Restrict Editing" dialog).
