Microphone muting when entering call
Hello all, I have run a across an issue where a user's microphone is muting as soon as he dials out to an exterior number on teams and it will continue randomly muting itself throughout the call. This issue follows his account as we have tried to log him in on another device and it still occurred. It only happens on the Windows App, both the web app and phone app do not have this issue. Any ideas?
Audio issue with one particular user
Hello, I'm having a very odd issue with one of my coworkers. Any call my coworker is in with me, I have a tough time hearing him, his audio gets very muffled and cut off, but none of my other coworkers have this issue when they are in the same meeting. This happens when I'm in a one-to-one meeting with this coworker or a large group meeting with the coworker. It does not seem to happen when using my iPhone for the call, only when using one of my two laptops with my Bluetooth headset. Has anyone seen anything like this before? It's becoming very unproductive. I need to use live captioning anytime he's on a call to get an idea of what he is saying. My coworker has tried using his AirPods and his laptops mic/speaker and it doesn't seem to make a difference for me.
Teams User's Microphone Won't Work in Teams Calls, but Works in Other Apps
I have a user who cannot be heard in their Teams meetings. I removed and updated the driver on their mic, ensured it has permission to work with Teams, disabled and reenabled it, and verified it was routed properly in their system sound settings and within Teams. But they still cannot be heard. In other apps, like Skype, their microphone functions. When I'm in their settings, their mic shows it's picking up input as the bar jumps up and down as they talk. I had them do a test call in Teams, and they reported just hearing flickering and never hearing back what they recorded. I reinstalled Teams to no avail. Any ideas? We're on Windows 10 Enterprise, 64 bit Teams 1.5.00.21668