Literature on Validation of Survey
Some of our insurance plans are requesting more technical information related to the glint patient safety pulse survey to demonstrate that it is "a psychometrically sound, scientifically validated instrument.” I am not seeing any references on the website or discussion boards related to any technical report that shows the validation that was done related to the GPS questions. Where may we find this level of information?
Changing the Elements of the Engagement Index
Glint's default Engagement index is a combination of eSat and Recommend items. Is it possible to change this formula? Can we choose different items/questions to be the ingredients in our company's Engagement index? If it is possible to do configure this, how do we make that change, and what would happen with benchmarks for Engagement? Thank you, anyone, for being willing to chime in!
Multiple Language Invitations
We are migrating next month with our first Viva-Glint pulse administration slated for September. One of the questions I haven't been able to solve for so far is the lack of external links or multiple languages being included in survey invites. We are multi-national and survey in 20 languages. In the past we would send out English invitations with a top banner of links to internal translations in the other 19 languages. It is my understanding that these links will no longer be possible. The suggestions we have received are to send out invites in the local languages based on country code, but we have a lot of international movement and don't want to guess at what language people might want. I'm curious to hear how other companies that have already gone through migration are navigating this change. I feel like this is a big obstacle and may impact our response rate. Thanks!