Forum Discussion
Changing the Elements of the Engagement Index
Glint's default Engagement index is a combination of eSat and Recommend items. Is it possible to change this formula? Can we choose different items/questions to be the ingredients in our company's Engagement index? If it is possible to do configure this, how do we make that change, and what would happen with benchmarks for Engagement? Thank you, anyone, for being willing to chime in!
1 Reply
Replying to my own post. I may have found instructions on this page: https://learn.microsoft.com/en-us/viva/glint/setup/reporting-setup
Under the Aggregate indices section. Have not yet tested.
