Microsoft Authenticator issues
I’m simply locked out of my personal account because I lost access to my 2FA and the recovery form rejects due to active two-step verification. I’ve tried my verifying email and phone number but it rejects is due the active two step verification. I need manual identity verification or an escalation so my 2FA can be reset. Can you point me to the correct support channel for personal account recovery, because the link you sent is not workingEffortless Time Tracking in Teams, Outlook and M365 Copilot
How do you stay in the flow of work when tasks move across Teams, Outlook and now M365 Copilot? Many of us already collaborate and manage our day in these Microsoft 365 tools, but logging time often feels like something separate that interrupts our focus. With https://www.klynke.com/ time tracking stays right where your work happens. It runs inside Teams, Outlook and M365 Copilot, creating one consistent and natural experience for logging hours without leaving your workflow. We shared more in our blog: https://www.klynke.com/post/log-time-in-teams-outlook-copilot, and were grateful that Microsoft featured our story in a Tech Community interview: Building Secure SaaS on Microsoft Cloud. A quick look under the hood Microsoft 365 SSO (Entra ID) – Employees sign in with their existing credentials Tenant-based storage and security – Data stays within your Microsoft 365 tenant, under IT control Native experience – Same workflow in Teams, Outlook and M365 Copilot Simple reporting – Export to Excel, Power BI or dashboards How do you currently manage time tracking in Microsoft 365? Would having it built directly into Teams, Outlook and M365 Copilot make a difference in your day? CTO at KlynkeWindows Hello for Business 0x80090010 NTE_PERM
Hi all, I'm encountering an issue with Windows Hello for Business on the latest version of Windows (July 2025 update). The setup process fails during initialisation, and no biometric or PIN options are being provisioned for the user. Environment: Windows version: 11 24H2 Enterprise (latest update) Deployment mode: Hybrid Cloud Trust Hybrid joined devices Symptoms: Users are prompted to set up WHfB but the process fails at the last step with error 0x80090010 Users who already have WHfB authentication methods created can successfully login Event ID 311 & 303 in the User Device Registration logs Screenshots: Troubleshooting so far: Unjoined and rejoined to Entra ID Granted modify permissions on folder in which NGC container would be created Rolled back to June 2025 update (this worked) So it seems like this is caused or related to the latest Windows Update, which is rather unfortunate for us as we are just beginning to rollout WHfB for our organisation. I'm posting here to raise awareness of the issue, if there is a more appropriate place to post then please suggest.
Compliance licenses at tenant level
Hi, We are a small organization of about 200 employees, and we have following requirements. DLP policies configuration at Exchange, OneDrive, SharePoint BYOD security Users should not be able to send files outside the org And so on as we evaluate We already have M365 Business Premium. However, after researching we figured out that M365 Business premium will alone not solve our requirements. May be compliance license will. We want to apply security policies at tenant level in our organization but definitely do not want every user to get licenses as this will be expensive for us and there is no requirement at all for our users. The question is, Is there a way to solve the above scenario?
Escalation Inquiry: IP Logs Request for MS Account
Hello, I am seeking advice regarding a security issue with my Microsoft account. There were unauthorized login attempts on my account between May 23 and May 25, 2025. I submitted a ticket to Microsoft Privacy / Security Incident Response (SIR) regarding IP activity logs. My ticket was created on August 7, 2025 and escalated to the IP/SIR team on August 11, 2025. Since then, I have sent multiple follow-ups, but no response has been received. I also created a new ticket on September 17, 2025, but only received the automatic acknowledgment; no agent has contacted me. I am concerned because the logs are important for verifying my account security and ensuring no unauthorized access occurred. Could anyone advise typical processing times for IP activity requests or suggest ways to escalate this issue effectively? Thank you in advance for any guidance.
Conditional Access enforces MFA but Service Account still ask to secure account
Hi, I've setup Conditional Access policies to enforce MFA. But it excludes a group for service accounts. Whenever we login to a Service Account, they all ask to secure your account. Hit next > It says no MFA options are available > Skip. Both our own MFA conditional access policy and MS per-user conditional access policy excludes this group. The Legacy per-user authentication policy has all accounts disabled there in favour of the conditional access policy. We must be missing something here. Some of these are shared inboxes, others regular user accounts. Many of these services requires login through the typical Microsoft sign in screen to authorize access. Some does not support OpenID. So how do I 100% exclude service accounts from MFA? And how do I get rid of this popup to secure these accounts when it says no MFA options are available? TIASubject: Microsoft Account “YuBanMe41Day” Compromised — Need Help Submitting Full Evidence
Hi everyone, My Microsoft account (YuBanMe41Day) was recently compromised after I fell for a phishing scam. I know it was a mistake, and I’m doing everything I can to recover the account. I’ve already used the official recovery form, but it doesn’t allow me to include all the evidence I have proving ownership. Here’s what I can provide: - PP account name used for past purchases - Credit card holder information linked to the account - Proof that I’m still partially logged in on my iPad (Microsoft services still show the account, but I’m asked to sign in again when I try to access anything) - Account history such as purchased games, achievements, and activity - Old Gmail and Microsoft passwords and related account information Is there a way to submit this evidence directly to a Microsoft Support agent or escalate the case so it can be reviewed by a human instead of the automated form? I’m worried the standard recovery system won’t accept all the proof I have. Thank you for taking the time to read this — any advice or official contact path would be greatly appreciated. — NesimMicrosoft’s Effort to Develop a Broad People Platform
Microsoft 365 users see the profile card and might wonder where the information displayed on the card comes from. Entra ID is the obvious source, but the people platform that Microsoft is developing is another and could include information imported through a Copilot connector to build out a complete picture of users and contacts within a Microsoft 365 tenant. It’s early days yet, but beta code is available. https://office365itpros.com/2025/09/10/people-platform/
Profile photo component adds unwanted overlay
Component https://myaccount.microsoft.com Run command: ms-settings:yourinfo Environment Profile picture uploaded through https://myaccount.microsoft.com Profile picture uploaded through Run command (WIN+R): ms-settings:yourinfo Retrieved via Microsoft Graph SDK / Graph REST API endpoint /v1.0/me/photos/$value Steps to Reproduce Go to https://myaccount.microsoft.com. Upload a new profile picture (no presence, badge, or branding requested). Retrieve the profile picture using Microsoft Graph endpoint: GET https://graph.microsoft.com/v1.0/me/photos/$value Render the image in the client application. Expected Result The raw profile photo is shown exactly as stored—no overlays, rings, badges, or branding. Actual Result The component renders an overlay (e.g., presence badge/ring/branding) on top of the photo, altering the image. Impact Users see altered profile photos, leading to inconsistencies with expectations. Breaks brand/UX design guidelines that rely on unmodified profile images. Severity Medium–High (affects identity consistency across apps using Graph). Notes This happens even though no overlay option was requested in either the upload or retrieval flow. Alternative: Steps to Reproduce and working as expected Run command (WIN+R): ms-settings:yourinfo Upload a new profile picture (no presence, badge, or branding requested). Retrieve the profile picture using Microsoft Graph endpoint: GET https://graph.microsoft.com/v1.0/me/photos/$value Render the image in the client application. Expected Result The raw profile photo is shown exactly as stored—no overlays, rings, badges, or branding. Actual Result The raw profile photo is shown exactly as stored—no overlays, rings, badges, or branding.
