Healthcare Shorts: MedPolicy AI Assistant
Large healthcare payers have complex contact centers where agents need detailed information about claims, cases, and medical policies. An AI assistant knowledgeable about medical policies can help these agents assist providers and members more efficiently. The main challenges include high turnover, extensive training needs, and dispersed information, leading to poor customer service and agent frustration. Implementing a medical policy AI chatbot can improve response times, first-time call resolution, member satisfaction, and reduce call center expenses. The solution involves using Azure AI Studio, Azure OpenAI models, Azure Blob Storage, APIs, Azure API Management, and Azure App Services.🦸🏾♀️Analyze your communications: Superhero to Organization Leader Analysis Prompt evolution
In this snackable you will learn how you can analyze your emails, meetings, and chats to understand who your superhero, anime character, and leadership style is. This video goes through the evolution of prompting on a fun topic to one that is focused on professional growth. To see all HLS Copilot Snacks videoclick here.Healthcare Shorts: Digital Huddle Boards
Provider customers all do huddles, these huddles come in many different forms, they could be at the unit, manager, and facility level. These huddles can be about patients, safety, throughput, communication, notification, announcements, and praises. We have found many enterprise customers have not standardized on these "boards" and many of them are manual and static, some have moved towards a digital board but even when digital these boards and not connected or feed the data up throughout the system.Healthcare Short: SDOH Predictive Analytics for Personalized Patient or Member Outreach
A solution like this can greatly impact the wellbeing of people with these conditions helping them get the services they need that are approved and appropriate for their care. This creates better patient outcomes and positive patient experiences with their provider.Healthcare Shorts: Home Adaptations
When someone has a tragic accident or gets to an age where they cannot live without assistance a medical device like a wheelchair is not the only thing they need to get along with life they need physical changes to their home. We refer to those at Home Adaptations. Historically, field workers supporting cases for Medicaid members of their health plan used manual processes to track Home Modifications (ramp needed, pets present, support bars needed in the bathroom, etc.).Healthcare Shorts: Pneumonia Prediction Model
Pneumonia is an infection that affects one or both lungs. It causes the air sacs, or alveoli, of the lungs to fill up with fluid or pus. Bacteria, viruses, or fungi may cause pneumonia. signs vary from mild to severe, depending on the type of germ, age, and overall health. Mild signs and symptoms often are similar to those of a cold or flu, but they last longer which includes chest pain, cough, fatigue, nausea, vomiting or diarrhea. A traditional approach to diagnosing pneumonia includes a review of the patient’s medical history, a physical exam, and ordering diagnostic tests such as a chest X-ray. This information can help determine the type of pneumonia.Healthcare Short: Outreach Campaign for Diabetes Propensity
Early detection of any condition, chronic or not, gives us the ability to take necessary interventions. Once the diagnosis of diabetes is made, diabetes-related tissue damage occurs in nearly half of the patients. Even after diagnosis, the likelihood of leading to vascular complications is quite high. Evidence suggests that early detection of diabetes by appropriate screening methods, especially in subjects with high risk for diabetes will help to prevent or delay vascular complications and thus reduce the clinical, social, and economic burden of the disease. There is evidence to show that intervention at the prediabetic stage is superior to the diagnosis of diabetes.Healthcare Short: Alzheimer's Predictive Model and Intervention
Alzheimer’s disease is one of the top 10 leading causes of death in the United States. The 5th leading cause of death among adults aged 65 years or older. In 2020, an estimated 5.8 million Americans aged 65 years or older had Alzheimer’s disease. In 2010, the costs of treating Alzheimer’s disease were projected to fall between $159 and $215 billion. The science of risk reduction is quickly evolving, and major breakthroughs are within reach. There is growing scientific evidence that healthy behaviors, which have been shown to prevent cancer, diabetes, and heart disease, may also reduce the risk for subjective cognitive decline.Healthcare Short: Expert Finder
It can be hard to find the right person at the right time. Many search/directory tools exist but require users to know how to use multiple applications, and when to switch between them.This results in a disrupted workflow, barriers that make simple tasks take more time, and a poor user experience. A universal people-finder solution that helps to reduce wasted time and cost while providing an improved experience for providers, staff, agents, volunteers, and others.Healthcare Short: Medication Adherence Model
Daily medication is a fact of life for a lot of patients.Too many, however, are not compliant with their medication regimens. Failure to follow doctors' orders has a significant impact on health outcomes and healthcare costs. There are many reasons for patients not taking their medications,and many of those reasons stem directly from where and how those patients live and work.In fact, a sizeable percentage of patients are considered to be at moderate-to-high risk for financial insecurity, isolation, housing insecurity, transportation trouble, food insecurity or health illiteracy.
