Story Background
A universal people-finder solution that helps to reduce wasted time and cost while providing an improved experience for providers, staff, agents, volunteers, and others.
Business Challenge
It can be hard to find the right person at the right time. Many search/directory tools exist but require users to know how to use multiple applications, and when to switch between them.
This results in a disrupted workflow, barriers that make simple tasks take more time, and a poor user experience.
Business Outcomes
Cost savings from reduced time spent searching for the right person.
Reduced training, support, operation, and maintenance costs for applications and directories.
Enabled by:
- Reusable people-search reduces silos and need for bespoke applications
- Single solution able to power multiple user experiences without requiring learning new platforms
Solution Overview
Read this blog for more details on the technical aspect of this solution here - Search for practitioners, route messages, and manage queues in healthcare scenarios - Microsoft Tech Community
Universal people & expertise search, built on the Cloud for Healthcare
Search from anywhere
- Deployed app in Teams
- Natively in Dynamics 365 Customer Service and Field Service apps
- Embedded in existing applications
- Integrated to other apps through a secure API
- Integrated provider information and characteristics from Azure Health Data Services
- Categorize/rank characteristics spanning clinical and non-clinical expertise via Power Apps and Microsoft Dataverse
Thanks for reading, Shelly Avery |Email, LinkedIn
If you are interested in more content like this, then follow https://aka.ms/HealthcareShorts
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