External Chat
5 TopicsChat with external user instead of guest user
Problem: We have a user as a guest user in our AAD, but since the user is logged in to their own tenant most of the time, I can't chat with that user (it's always offline, last logged on 9/19/19). If I select search firstname.lastname@domain.com externally, it only gives me the guest user option. Problem should not be with external access since my organization can chat with other external contacts in that external organization. Example of another contact -> I can choose to chat with External or Guest user.Solved3.4KViews1like2CommentsNew user unable to search for external contacts
Hi all! We have a weird issue with one of our users in Teams. She is unable to do external lookup of users. Everyone else in my Org is able to do so. User has Microsoft 365 E5 license The Tenant is set to Teams only and we have compaired the user to others that are working without luck. Can anyone help me out?14KViews1like5CommentsControlling chat with external consumer accounts, while still allowing meetings
The Teams admin centre has a switch for "People in my organization can communicate with Teams users whose accounts aren't managed by an organization". I am expecting that if I disable this then my org users will no longer be able to chat with external consumer accounts like outlook, live, hotmail etc. ...but what is the implication for meetings? If I disable this setting and then try to invite a gmail or outlook consumer user to a scheduled Teams meeting... will that still work? I want to block the chat but not the scheduled meetings. Also, I assume this does not affect chatting with consumer users (eg. gmail) who are already added as guests in a team... ? Can anyone confirm on that point? Thanks!467Views0likes0CommentsMS Teams External Chat not working
Hi, I have been chatting with external users (clients) of different domains from my organizational account. Suddenly, this has stopped working. Instead of an 'External' tag next to their name, Now I see the user as 'Unknown'. The more worrying this, I still get the messages from them, but I'm not able to reply to them. Can someone help me with this. Thanks in advance!Solved54KViews1like19Comments