Forum Discussion
MS Teams External Chat not working
Hi,
I have been chatting with external users (clients) of different domains from my organizational account. Suddenly, this has stopped working. Instead of an 'External' tag next to their name, Now I see the user as 'Unknown'. The more worrying this, I still get the messages from them, but I'm not able to reply to them.
Can someone help me with this. Thanks in advance!
yes in my post above I posted a command to clear all those locators. I think it was this one :
Get-ADUser -Filter {msRTCSIP-DeploymentLocator -like "SRV*"} |
Set-ADUser -Clear msRTCSIP-DeploymentLocator
http://terenceluk.blogspot.com/2020/11/powershell-script-for-clearing-msrtcsip.html
you can always try 1 account with the AD attribute editor and see if it works before dooing the command on all users. ( don't forget to sync to the cloud)Dooing a logout + login cycle for teams on the users computer might be required.
If not you can make a case with O365 support but I solved it myself before they had any decent info
no idea why this happens but in my case the Skype on prem server crashed before we could decommission properly.
19 Replies
We have a similar problem. We have this workaround for the problem :
Click on the name above in the chat, write a message in that chat window. This should work.
We have a MS case open for this problem but this workaround makes it less of a problem for us.
Do you have exchange on premise or/and used skype on premise?
Is teams only set to "teams only" ?
Any other people with suggestions?
MastBob did you found a solution? Same problem here...
Hi,
Are you the only one in your organisation with this problem or are there more users with the same problem? If there is changes made by your administrator for Teams I suggest that you report this to Microsoft Support via the Office 365 admin portal.
It's actually everyone in my org; not able to chat with external users LinusCansby.
nitishkanann23 Make sure that nothing been changed with the settings for external communications by admins:
https://docs.microsoft.com/en-us/microsoftteams/manage-external-access
Test in the web client https://teams.microsoft.com
And if that doesn't work contact Microsoft Support.
