Forum Discussion
Chat with external user instead of guest user
Problem:
We have a user as a guest user in our AAD, but since the user is logged in to their own tenant most of the time, I can't chat with that user (it's always offline, last logged on 9/19/19).
If I select search firstname.lastname@domain.com externally, it only gives me the guest user option.
Problem should not be with external access since my organization can chat with other external contacts in that external organization. Example of another contact -> I can choose to chat with External or Guest user.
- Hi Anssi Pajunen
I have this problem from time to time - if you type out their email in chat then you can only see (guest)
Try this. Type out the full name, then either do one of two things
1.) Remove and re-add the m on the end of the .com address. This sometimes prompts it.
2.) After you have typed out the address, do not select guest, simply click enter
At the very worst you could periodically remove them as a guest user from your AAD, add them as an external contact and then re-add them as a guest. This should not impact their account. I have had to do that a few times too.
Hope that answers your question
Best, Chris
2 Replies
I know this ticket is solved, but adding a fix I found for a slight variation of this scenario in case useful for others. I had the same problem as Annsi, but for a meeting chat rather than a normal chat. I had invited external users to the meeting. For some users it added them as (external) and some as (guest). The guest users were not seeing any of the messages.
I tried remove the guest user from the meeting chat and re-adding them but it would only let me re-add as guest despite trying Chris's suggestion above.
The solution was to open up the actual meeting in my calendar in Outlook and remove the user from there, resend the invite (even though it was in the past) and the add them again and resend the invite. After that, in the Teams chat the external user now appears
- Hi Anssi Pajunen
I have this problem from time to time - if you type out their email in chat then you can only see (guest)
Try this. Type out the full name, then either do one of two things
1.) Remove and re-add the m on the end of the .com address. This sometimes prompts it.
2.) After you have typed out the address, do not select guest, simply click enter
At the very worst you could periodically remove them as a guest user from your AAD, add them as an external contact and then re-add them as a guest. This should not impact their account. I have had to do that a few times too.
Hope that answers your question
Best, Chris
