Customer getting "missing information" error
When booking, the customer is getting a "missing information" error even after filling in all required information. I have filled in all required information as well and tried to book an appointment and I get the same error every time even on different days/times and service types. How to resolve?
OneDrive, SharePoint Offline access through File explorer
The connection through a short cut to file explorer is bugged and MS does no seem any keen to resolve this. I took a business support ticket only to be told that the issue is with development and they do not have any indication that it will be addressed any time soon. Any associated applcation with Office 365, seems will not be attempted to be bug fixed. This is very unfortunate for those who took for granted that MS will support.Lessons Learned #535: BACPAC Import Failures in Azure SQL Database Due to Incompatible Users
We recently worked on a support case where a customer was trying to import a BACPAC file, generated on a different server and subscription, into their Azure SQL Database. The process kept failing with the following errors: "Could not import package. Error SQL72014: Framework Microsoft SqlClient Data Provider: Msg 33159 - Only connections established with Active Directory accounts can create other Active Directory user" At first glance, this looked like a permissions issue, but digging deeper we realized that the error was triggered when the import process tried to create Entra ID (Azure AD) users while the connection was being made with a SQL Login, We checked several things in the BACPAC: The BACPAC contained references to external Active Directory users that were valid in the source environment but not in the target. Both the Azure portal and SQL Server Management Studio (SSMS) failed with the same error. Since BACPAC files include both schema and user objects, incompatible users were being carried over and breaking the import. After thorough investigation, the following resolution path was established: We created a dummy copy of the source database. We removed the external AD/Entra users from that copy. We generated a new BACPAC from this cleaned database. We imported it into the target Azure SQL Database — and this time it worked. We explained several details: BACPAC files included both schema and security objects, including users. If external Active Directory users are not present in the target environment can cause import failures. Before exporting, review and remove or adjust user objects to avoid this issue — particularly when migrating across subscriptions, servers, or organizations with different Azure AD tenants.Why is Excel macros sometimes missing ?
I have an excel file with a lot of rectangular shapes showing a tree structure for a family. When the user clicks on one of the rectangulat shapes the 'story' of that person opens up in a Word dokument. BUT ... Most often the macro 'assigned' to the OnAction WONT run - instead this message comes up: The macros is NOT shown when I "show macros" but it IS present in the VBA section when I press alt+F11 ! When it's working it's most often reight after a reboot og the machine - then it maybe works in 10-30 minuts and then the problem is back again ! I HAVE chesked the security setting allowing macros to be activated ! I have tha SAME file running under Window 10 for years WITHOUT any problems !!!! I can see out there that people FOR YEARS have had similar problems with missing macros - but unfortunately I found no solution ! What the _BEEP_ is wrong here ?
Error installing Apps 365, command not supported.
I was performing an Online Repair for a user. It did the uninstall fine, but then threw this error. I tried to reinstall, same error. Used the MS Cleanup tool, ran SFC, cleared temp files, cache... Internet connection is stable. Disabled security software (Zscaler). I'm out of ideas. I'm hoping someone has seen this before. Thanks for any help!
BioEnrollmentHost.exe failes setting up Windows Hello (August 2025)
Hello, when trying to add another fingerprint, there is a failure. The editing interface does not open - it disappears without displaying an error message. The eventlog shows the error: Log Name: Application Source: Application Error Date: 25.08.2025 9:09:22 Event ID: 1000 Task Category: Application Crashing Events Level: Error Description: Faulting application name: BioEnrollmentHost.exe, version: 10.0.26100.4484, time stamp: 0x3a2c5e36 Faulting module name: Windows.UI.Xaml.dll, version: 10.0.26100.4946, time stamp: 0x4374ba0f Exception code: 0xc000027b Fault offset: 0x0000000000903d13 Faulting process id: 0x3B10 Faulting application start time: 0x1DC158F2982572A Faulting application path: C:\Windows\SystemApps\Microsoft.BioEnrollment_cw5n1h2txyewy\BioEnrollmentHost.exe Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll Report Id: da35663e-a5e8-4638-b202-5afed9fd901c Faulting package full name: Microsoft.BioEnrollment_10.0.19587.1000_neutral__cw5n1h2txyewy Faulting package-relative application ID: App There is no problem with OS integrity > PS C:\WINDOWS\system32> DISM.exe /Online /Cleanup-image /Scanhealth Deployment Image Servicing and Management tool Version: 10.0.26100.1150 Image Version: 10.0.26100.4946 [==========================100.0%==========================] No component store corruption detected. The operation completed successfully. PS C:\WINDOWS\system32> PS C:\WINDOWS\system32> DISM.exe /Online /Cleanup-image /Restorehealth Deployment Image Servicing and Management tool Version: 10.0.26100.1150 Image Version: 10.0.26100.4946 [==========================100.0%==========================] The restore operation completed successfully. The operation completed successfully. PS C:\WINDOWS\system32> PS C:\WINDOWS\system32> sfc /scannow Beginning system scan. This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection did not find any integrity violations. PS C:\WINDOWS\system32> chkdsk c: /scan /perf The type of the file system is NTFS. ... Windows has scanned the file system and found no problems. No further action is required. ... PS C:\WINDOWS\system32> PS C:\WINDOWS\system32> systeminfo | findstr /B /C:"OS Name" /B /C:"OS Version" OS Name: Microsoft Windows 11 Enterprise LTSC OS Version: 10.0.26100 N/A Build 26100 PS C:\WINDOWS\system32> Any ideas?“Word Online Transcribe shows ‘Go Premium’ despite active Microsoft 365 Family subscription”
On all of my Chromebook devices, Word Online Transcribe shows ‘Go Premium’ despite an active Microsoft 365 Family subscription. So, I'm effectively blocked from using that function because it requires an upgrade that I already have. I have already contacted support. Support replied: Microsoft confirmed a recent bug where Transcribe incorrectly showed “Upgrade to Premium” for active subscribers. The fix was rolled back, but cached tokens may still cause issues. Clearing cookies or signing in via InPrivate usually resolves this. The “Go Premium” message in Word Online’s Transcribe feature is a known bug, not a new paywall, and it persists for some Microsoft 365 subscribers even with an active plan. However, their suggested fixes (clearing cache, reinstalling PWA, updating Chrome OS, setting language to English US) have not resolved this problem for me. Support was not able to provide any further potential solutions. They suggested using OneNote dictation, which uses the same transcription protocol, but I haven't figured out how to use it on OneNote, as I typically don't use it. Also, the main use case for me is to upload recorded content and having Word Online transcribe with time stamps and speaker labels. Other than buying another service to do this, MS Word Online was the best way to achieve this.
Microsoft Forms flagged phishing. No admin path to unblock Case #7084487321
Hello, I am a paying Microsoft 365 Family subscriber and recently created a Microsoft Form to coordinate a student outing. Unfortunately, the form was flagged as phishing because it included fields like “Name” and “Email.” The form is now completely blocked, and the “Collect Responses” button is disabled. I contacted Microsoft Support (Case #7084487321). The agents explained that: Personal/Family accounts cannot access the Admin Center → Health → Message Center, where flagged forms can normally be reviewed. Only a global or security administrator in an organizational (work/school) tenant can unblock flagged forms. As a Family subscriber, there is no escalation path to have a non-malicious form reviewed or released. This effectively means that Microsoft Forms is unusable for its basic purpose (collecting names/emails) under a Family subscription. I was transferred to Billing, who suggested I either cancel my subscription or “leave feedback.” My questions to the Forms/Product Team: Can you confirm whether this limitation is by design for personal/Family accounts? If so, why is this not made clear in Microsoft 365 Family product documentation or marketing materials? What recourse do paying Family subscribers have if Forms is blocked and there is no administrator to request review? I feel misled as a paying subscriber because a core feature is effectively disabled. I would like official clarification from Microsoft Forms engineering/product management, and guidance on whether Family subscribers should expect that Forms is not intended for collecting names/emails. Thank you for your time.
Encountered 0x80131500 code while using MSIX Packaging Tool
Hi Guys, Recently, when I tried to use MSIX Packaging Tool to convert the exe file to MSIX, I got the 0x80131500 error. Checking the log, I got the following part [2025-07-31 7:14:04 PM] [Debug] MakeAppx : error: Failure at (packageWriter3->AddPayloadFiles( addedFiles, preparedFiles, performanceOptions.memoryLimit)) - 0x8007007b - The filename, directory name, or volume label syntax is incorrect. [2025-07-31 7:14:04 PM] [Debug] Cleaning up output file "\\?\%UserProfile%\OneDrive\Desktop\My-Package_1.0.0.0_x64__tn3vmbmc1d5kj_1.msix". [2025-07-31 7:14:04 PM] [Debug] MakeAppx : error: Failure at (CreatePackage( overwrite, hashAlgorithm, fileList, outputPath, manifestStream.Get(), forceCompressionNone, performanceOptions, encryptPackage, encryptionOptions, cgmPath, mainPackagePathForResourceExemption, makepriExeFullPath)) - 0x8007007b - The filename, directory name, or volume label syntax is incorrect. [2025-07-31 7:14:04 PM] [Debug] MakeAppx : error: Package creation failed. [2025-07-31 7:14:04 PM] [Debug] MakeAppx : error: 0x8007007b - The filename, directory name, or volume label syntax is incorrect. [2025-07-31 7:14:04 PM] [Error] MakeAppx.exe failed, exit code = 1 [2025-07-31 7:14:04 PM] [Debug] Finalizing the conversion state [2025-07-31 7:14:04 PM] [Debug] Getting environment object from %UserProfile%\AppData\Local\Packages\Microsoft.MSIXPackagingTool_8wekyb3d8bbwe\LocalState\MsixGenerator.ConversionState.xml [2025-07-31 7:14:04 PM] [Warning] Error Occurred: Microsoft.Msix.Utils.ProcessRunner.ProcessRunnerException: Process MakeAppx.exe failed with exit code 1. at Microsoft.Msix.Utils.ProcessRunner.ProcessRunnerBase.ValidateExitCode(Int32[] validCodes) at Microsoft.ApplicationVirtualization.Packaging.Packager.FinalizePackageViaMakeAppx(IPackageFiles packageFiles, String manifestPath, String appvManifestPath, String registryHivePath, Boolean useExistingRegisterHive, String userRegistryHivePath, String userClassesRegistryHivePath, String packagePath, String msixMappingPath, CompressionOption compression, MsixPackageInputProperties msixPackageInputProperties, CancellationTokenSource cancellationTokenSource) at MsixGenerator.MsixPackageEditor.FinalizePackage(CancellationTokenSource cancellationTokenSource, Boolean modifyExistingPackage) at MsixPackagingTool.ViewModel.PackageEditorWorkflow.MasterPackageEditorViewModel.SavePackageEditorChanges_BackgroundWorker(Object sender, DoWorkEventArgs doWorkEventArgs) at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e) at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument) So far, it seems that \\?\%UserProfile% is causing the issue. But I am not sure how to solve it. The following is the manifest file I used. <?xml version="1.0" encoding="utf-8"?> <Package xmlns="http://schemas.microsoft.com/appx/manifest/foundation/windows10" xmlns:uap="http://schemas.microsoft.com/appx/manifest/uap/windows10" xmlns:uap10="http://schemas.microsoft.com/appx/manifest/uap/windows10/10" xmlns:desktop7="http://schemas.microsoft.com/appx/manifest/desktop/windows10/7" xmlns:rescap="http://schemas.microsoft.com/appx/manifest/foundation/windows10/restrictedcapabilities" IgnorableNamespaces="uap uap10 desktop7 rescap"> <!--Package created by MSIX Packaging Tool version: 1.2024.405.0--> <Identity Name="My-Package" Publisher="CN=Dummy Publisher" Version="1.0.0.0" ProcessorArchitecture="x64" /> <Properties> <DisplayName>My-Package</DisplayName> <PublisherDisplayName>Dummy Publisher</PublisherDisplayName> <Description>Dummy description.</Description> <Logo>Assets\StoreLogo.png</Logo> <uap10:PackageIntegrity> <uap10:Content Enforcement="on" /> </uap10:PackageIntegrity> </Properties> <Resources> <Resource Language="en-us" /> </Resources> <Dependencies> <TargetDeviceFamily Name="Windows.Desktop" MinVersion="10.0.17763.0" MaxVersionTested="10.0.22000.1" /> </Dependencies> <Applications> <Application Id="MyApplication" Executable="VFS\AppVPackageDrive\MyApplication\MyApplication.exe" EntryPoint="Windows.FullTrustApplication"> <uap:VisualElements BackgroundColor="transparent" DisplayName="MyApplication" Square150x150Logo="Assets\MYAPPLICATION-Square150x150Logo.png" Square44x44Logo="Assets\MYAPPLICATION-Square44x44Logo.png" Description="MyApplicatiion"> <uap:DefaultTile Wide310x150Logo="Assets\MYAPPLICATION-Wide310x150Logo.png" Square310x310Logo="Assets\MYAPPLICATION-Square310x310Logo.png" Square71x71Logo="Assets\MYAPPLICATION-Square71x71Logo.png" /> </uap:VisualElements> </Application> </Applications> <Capabilities> <rescap:Capability Name="runFullTrust" /> </Capabilities> </Package> Could someone help me solve this issue? Thanks!
