Change User Number to Service Number
In S4B Online, is it possible to convert a user number into a service number? We are working on moving a client to S4B PSTN Calling and since AA isn't available yet, we are going to use Team Call Groups to handle the primary incoming line to the business. When AA is GA, we will want to change that number from a user number to a service number.
'Meeting Room' license vs 'Common Area Phone' license vs 'E1+Phone System' license
We have 7 meetings rooms (a mix of Polycom VVX and Logitech SmartDocks), what is the best way to license them? I can see there is a thing called 'Meeting Room' which is $20.60, 'Common Area Phone' which is $11.00 or 'E1+Phone System' which is $20.40. What should I be using? and what is the difference between them? Thanks Trent.
Experiences with SRS/Logitech SmartDock
David Phillips asked me to share out experience with the Logitech SmartDock and SRSv2 in another thread, I thought I would start a new post to collect other people's experience. We are refurbishing our head office buildings, the first floor of the first building went live 3 weeks ago, so our experience is limited at this point. This floor has about 250 desks, and now a new collection of collaboration booths, high tables, etc. For the meeting rooms we installed :- 3 x 5 person Rooms with 46" screen, SmartDock, Logitech C930E and Senheisser ML20 Speaker 1 x 9 person Room with 65" screen SmartDock and Logitech Group 2 x 14 person room with 75" screen SmartDock, Logitech Group with extension mic, extron amp and ceiling speakers 3 x 55" Surfacehubs in a variety of different settings We bought the SmartDocks separate to the Surface Pros inside them, didn't find any issue in following the instructions to create the build, and to configure the accounts in Skype Online. We manage them in Intune, but not in OMS (too expensive!). We've configured them with E1, CloudPBX, PSTN Conferencing and a UK Domestic DialPlan. They have wired connections to our direct internet connection, not through the corporate lan, they arent domain joined. Out staffs response has been great, it's a big step up from the ugly collection of speakerphones and TVs we had before. Sound clarity is great, Video and screen sharing are very good. At the moment I would say about 40% of our meetings are using skype, and perhaps an equal number dialing into a legacy audioconferencing provider, the balance is shifting as people discover how much clearer the audio is in Skype. Having a quality solution in every bookable space makes a huge difference, we no longer need to think much about which site a user is at when booking a meeting, just find a point where people and a room are available and let them figure out where they want to be. The Logitech Dock seems pretty good, lots of screws but we don't want something that users will take to bits. Solid feeling, very good swivel function. It would perhaps have been easier with a line out option inside the cable section. There lots of cables going in/out of the dock but our installers have done a good job of making it neat and unmovable. We understand that we've bought into a very new product but its been remarkably stable. We are aware of 3 devices that reached a point where they needed a reboot as they became unresponsive (we schedule a reboot each night), this typically seems to be related to connecting local devices to the hdmi in. We've had quite a lot of difficulty getting hdmi switch boxes working reliably on the hdmi input, we wanted to provide autoswtching between hdmi and mini-dp inputs. Forcing the switch to set an appropriate Edid seems to be helping, but I'm not convinced we've totally figured it right yet. Users have raised 2 areas in the software that could be improved. 1. when dialing out to an external conference provider they cant then connect a laptop into the screen locally. 2. They would like to be able to cancel meetings that don't show up from the device, ideally we would like them to timeout like on a meeting room system. We're now just over 3 weeks away from our second floor going live, 15 SRS and 4 Shubs. I'll update back here with any new expereinces. Looking forward to seeing what happens as the SRSv2 app updates. DM me if you want any recomendations for installers in th UK.
Polycom RealPresence Trio 8800 Signs out
We are starting to deploy these conference devices in our environment and am finding that they sign out after a few days of inactivity. We have Exchange resources we assigned S4B and Cloud licensing and have successfully signed into the devices and joined several skype for business meetings. The problem is the devices sign out anywhere between 1 to 3 days after being signed in and i have to reboot the device to force it to sign back in. We have over 200 VVX phones deployed and are not having this issue. Polycom seems to think that it has something to do with Skype for Business. Can anyone shed some light as to what i need to look at? Much appreciated.
Building IVR with skype for business
Dear, I've currently an E3 license available. I'd like to do the following setup : 1. Physical number reachable from POTS 2. Voice prompt with options (IVR) 3. One of the options would be oncall services. This will reach out to two numbers (cellphone). If none is picked up, the message is recorded and send to the email address with the useful information (date, time, message, ...) How can I implement this and what are the licenses needed? thanks, TimPolycom VVX 411 Signing out Users at Random
Hello, We are about to roll out Polycom VVX411 phones using SfB but in our testing users are getting logged out seemingly randomly between 7-30 days. They do get an error "Exchange authentication failed. Sign out and sign in again." on their Polycom phones about 1-2 hours before the phone actually logs them out. We are running Polycom UC Software version 5.9.3.2857 We have MFA enabled for our end users also. We are using SfB and Exchange online, nothing on-prem. Has anyone seen or fixed this issue in their environment? Thanks!Prevent Polycom Phone rolling back to old version - SFB Online.
Noticed that after the firmware update is installed, Polycom phone rolls back to the previous version automatically. I got a message on the Polycom Phone that says "there’s a new update available" it then automatically installs the old version." The IP Phone rolls back to the old version 5.6.0.17325. To prevent the phone from rolling back to the old version, run the following command after logging into SFB Online through PowerShell. Set-CsIPPhonePolicy -EnableDeviceUpdate $False It will take around 20 mins to 1 hr to take effect.
