Building IVR with skype for business

Question

Dear,I've currently an E3 license available.I'd like to do the following setup :1. Physical number reachable from POTS2. Voice prompt with options (IVR)3. One of the options would be oncall services. This will reach out to two numbers (cellphone). If none is picked up, the message is recorded and send to the email address with the useful information (date, time, message, ...)How can I implement this and what are the licenses needed?thanks,Tim

markvale · Answer

Hi&nbsp;Currently IVR options are not available in Skype for Business Online / Cloud PBX. There are call queues in preview, but these are like classic hunt groups. There is an api coming for call queues too i believe where you may be able to develop IVRs on top of them.&nbsp;

damian kozlowski · Answer

For cloudpbx with PSTN calling you will have to wait until AA is out. If you use CCE with local PSTN breakout you can integrate with 3rd part IVR systems such as FreePBX via SIP.

eric brasher · Answer

Damian Kozlowskiyou mentioned waiting until AA is out, can you give an info on this?What is AA?Is it out?&nbsp;Thank YouEric

habib mankal · Answer

Hi Eric;&nbsp;AA that Damian referred to is an Auto Attendant where you provide the user with a message and options to press and then be transferred to one of the following:&nbsp;Call QueueOperatorPerson in your companyAnother Auto Attendant TreeCurrently the AA is in preview and will be made availabe in the coming future.&nbsp;Once it becomes available you will be able to create a custom Auto Attendant that will send the calls to the locations listed above. In your scenario where it needs to be sent to on call support you will need to setup a SFB user online with CloudPbx/Pstn calling (licenses) and set that user to call forward to their mobile number.&nbsp;See the below picture:&nbsp;&nbsp;

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Building IVR with skype for business

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