Forum Discussion

Copper Contributor

Feb 02, 2017

Building IVR with skype for business

Dear, I've currently an E3 license available. I'd like to do the following setup : 1. Physical number reachable from POTS 2. Voice prompt with options (IVR) 3. One of the options would be oncall...

Deployment & Operations

Skype for Business Adoption

Iron Contributor

Feb 10, 2017

Hi

Currently IVR options are not available in Skype for Business Online / Cloud PBX. There are call queues in preview, but these are like classic hunt groups. There is an api coming for call queues too i believe where you may be able to develop IVRs on top of them.

Damian Kozlowski
Brass Contributor
Feb 19, 2017
For cloudpbx with PSTN calling you will have to wait until AA is out. If you use CCE with local PSTN breakout you can integrate with 3rd part IVR systems such as FreePBX via SIP.
- Eric Brasher
  Copper Contributor
  Jul 17, 2017
  Damian Kozlowskiyou mentioned waiting until AA is out, can you give an info on this?
  What is AA?
  Is it out?
  
  Thank You
  Eric
  - Habib Mankal
    MVP
    Jul 17, 2017
    Hi Eric;
    
    AA that Damian referred to is an Auto Attendant where you provide the user with a message and options to press and then be transferred to one of the following:
    
    Call Queue
    Operator
    Person in your company
    Another Auto Attendant Tree
    Currently the AA is in preview and will be made availabe in the coming future.
    
    Once it becomes available you will be able to create a custom Auto Attendant that will send the calls to the locations listed above. In your scenario where it needs to be sent to on call support you will need to setup a SFB user online with CloudPbx/Pstn calling (licenses) and set that user to call forward to their mobile number.
    
    See the below picture:

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