Change User Number to Service Number
In S4B Online, is it possible to convert a user number into a service number? We are working on moving a client to S4B PSTN Calling and since AA isn't available yet, we are going to use Team Call Groups to handle the primary incoming line to the business. When AA is GA, we will want to change that number from a user number to a service number.
'Meeting Room' license vs 'Common Area Phone' license vs 'E1+Phone System' license
We have 7 meetings rooms (a mix of Polycom VVX and Logitech SmartDocks), what is the best way to license them? I can see there is a thing called 'Meeting Room' which is $20.60, 'Common Area Phone' which is $11.00 or 'E1+Phone System' which is $20.40. What should I be using? and what is the difference between them? Thanks Trent.
Missed call email notifications
Hi, I have some users in a Cloud PBX only enviroment who are receiving missed call email notifications. I have unchecked the 'Send an email message to my Inbox when i miss a phone call' option in the portal's General mail settings which i think used to work but has no affect currently. Does anyone know if these can be turned off?
Delays when trying to answer an incoming call cloudpbx
I'm having multiple reports of multiple sites/tenants having an strange issue with trying to answer a call. When they get an incomming call, this can be direct or call queue transfer, there is a delay when they try picking up the call. I.E. I get an incomming call. I get a new Skype for business notification. I click on that notification to answer the call and there is a long delay and the call never establishes. This is happening for different users, different sites as well as for different tenants. All users are using Cloudpbx. Personally I have not been able to catch this in action yet. Without purchasing expressroute for these sites, what are my options to speed up this pickup time? What could be the cause of these type of delays? Does the notification of a new call come in on a different port or does it follow the normal sip ports. -I know audio and video data comes in on completely different ports. (In the 50000 range) Has anyone else ran into this yet? One customer is using Polycom bToe setup and the other is using softphones.Experiences with SRS/Logitech SmartDock
David Phillips asked me to share out experience with the Logitech SmartDock and SRSv2 in another thread, I thought I would start a new post to collect other people's experience. We are refurbishing our head office buildings, the first floor of the first building went live 3 weeks ago, so our experience is limited at this point. This floor has about 250 desks, and now a new collection of collaboration booths, high tables, etc. For the meeting rooms we installed :- 3 x 5 person Rooms with 46" screen, SmartDock, Logitech C930E and Senheisser ML20 Speaker 1 x 9 person Room with 65" screen SmartDock and Logitech Group 2 x 14 person room with 75" screen SmartDock, Logitech Group with extension mic, extron amp and ceiling speakers 3 x 55" Surfacehubs in a variety of different settings We bought the SmartDocks separate to the Surface Pros inside them, didn't find any issue in following the instructions to create the build, and to configure the accounts in Skype Online. We manage them in Intune, but not in OMS (too expensive!). We've configured them with E1, CloudPBX, PSTN Conferencing and a UK Domestic DialPlan. They have wired connections to our direct internet connection, not through the corporate lan, they arent domain joined. Out staffs response has been great, it's a big step up from the ugly collection of speakerphones and TVs we had before. Sound clarity is great, Video and screen sharing are very good. At the moment I would say about 40% of our meetings are using skype, and perhaps an equal number dialing into a legacy audioconferencing provider, the balance is shifting as people discover how much clearer the audio is in Skype. Having a quality solution in every bookable space makes a huge difference, we no longer need to think much about which site a user is at when booking a meeting, just find a point where people and a room are available and let them figure out where they want to be. The Logitech Dock seems pretty good, lots of screws but we don't want something that users will take to bits. Solid feeling, very good swivel function. It would perhaps have been easier with a line out option inside the cable section. There lots of cables going in/out of the dock but our installers have done a good job of making it neat and unmovable. We understand that we've bought into a very new product but its been remarkably stable. We are aware of 3 devices that reached a point where they needed a reboot as they became unresponsive (we schedule a reboot each night), this typically seems to be related to connecting local devices to the hdmi in. We've had quite a lot of difficulty getting hdmi switch boxes working reliably on the hdmi input, we wanted to provide autoswtching between hdmi and mini-dp inputs. Forcing the switch to set an appropriate Edid seems to be helping, but I'm not convinced we've totally figured it right yet. Users have raised 2 areas in the software that could be improved. 1. when dialing out to an external conference provider they cant then connect a laptop into the screen locally. 2. They would like to be able to cancel meetings that don't show up from the device, ideally we would like them to timeout like on a meeting room system. We're now just over 3 weeks away from our second floor going live, 15 SRS and 4 Shubs. I'll update back here with any new expereinces. Looking forward to seeing what happens as the SRSv2 app updates. DM me if you want any recomendations for installers in th UK.
