Bookings MS - Group Appointment - One customer cancels, it is cancelled for everyone (Customer+staff
I already have seen that this problem was notified but it still don't have any answer for 2 years : https://techcommunity.microsoft.com/t5/microsoft-bookings/appointments-keep-canceling-in-bookings/m-p/1364666 I have created group appointment up to 100 people. When one of the customer cancels it (it seems that it is specifically customer with a gmail email address) - from his email notification or via google calendar - it cancelled the appointment for everyone. We set up the service to disable the functionnality "Allow clients to manage their appointments when booked by you or your team on their behalf" in base details, but we still have the option to cancel it as customer. Another intriguing part is that you can find this option "Let customers manage their own appointments" for each appointment created, that you have to manually uncheck it for all of them, but in any case, it does not block the cancellation by a customer. Moreover, when a customer cancels, this option becomes active again automatically. Is there not a solution that will be applied urgently on this subject? This is a frustration for the customers and clearly a lack of viability
Reschedule button
Currently, confirmation emails give the customer the ability to "reschedule" which actually takes them to a screen that allows them to reschedule, cancel, or add another booking. Can the confirmation email be updated with a reschedule/cancel button instead, so the customer knows they have the ability to cancel from here?
