Camera Issue

6 Topics

Camera freezes in Teams
Hi, I've had around 6/7 users contact me regarding their camera freezing when doing a video call on Teams. During the ringing stage the camera works fine but as soon as the person they are ringing joins, the user's camera then freezes. You can hear them fine but the camera is just frozen. The person's camera they have called works fine though and doesn't freeze. I have tried uninstalling the in built camera & driver on the laptop & then re-installing, this has worked on a few occasions but then the users report it has frozen again. I have also tried uninstalling Teams & re-installing but this hasn't resolved the issue either. I've checked for any driver updates relating to the camera but it's all up to date. I'm not too sure what is causing the issue as it's not happening to every user, only a handful. They are all using the same laptop make & model - HP Elitebook 840 G3. Does anyone have any other ideas to try and fix this issue?
Solved
Christian_Stokes
Mar 20, 2020 Place Microsoft Teams
441KViews
8likes
62Comments
New BUG? After upgrading to 1.3.00.30866 camera not working
Hi all more and more ppl in our company reported problem with their laptop integrated camera .. The problem is that the camera is no longer working and they can not share their video ... I had no problems with version 1.3.00.28779 so decided to upgrade to the latest version - 1.3.00.30866 Once upgraded my camera also stopped working .. black screen .. then I deleted the cache and installed an older version - 1.3.00.13565 .. YES camera works again .. then just to be sure .. yet again I have clicked check for update .. After the upgrade to 1.3.00.30866 same problem .. black screen .. camera not working .. green led next to the camera also not glowing .. I guess the camera is not started at all .. note he also have no problem with camera with SfB, zoom or webex ... any ideas ?
Solved
ltomovski
Nov 18, 2020 Place Microsoft Teams
19KViews
3likes
29Comments
Video in Teams causes Surface Pro to overheat
Hi, My Surface Pro has been getting really, really hot during video calls in Teams. Today it got so hot that it caused a shutdown. Why is the camera so systems intensive? Can you please add a setting to allow reduced video load? It seems crazy that a Microsoft product would run so poorly on a Microsoft device.
Domokelly
Aug 18, 2021 Place Microsoft Teams
7.1KViews
1like
18Comments